Diversified Residential Services , LLC

Through my Lowe’s protection plan, this company was supposed to come out and fix my whirlpool fridge when the water dispenser as well as the ice dispenser, stopped working. The first time they came, they looked at the light that was on, and just told my husband that the filter needed to be replaced. So My Husband sent them on their way. He did not know that I had already replaced the filter. The people didn’t even check to really see if that was the problem. The next time they were supposed to come, they didn’t even show up. When I called Lowe’s both numbers that they had for the company did not work.

Service person came to our house. Suppose to handle Haier small appliances. Came and looked at it on time. Collected their $95.00,,,,,said they would call back with parts pricing. Never called back. Call them three times, and left messages, last time was hung up on. Called Haier Company and let them know how this company. Did not think they should be considered a Haier repair distributor for them. Won't use them again. Haier is giving me a new company to call on.

repairman showed up on time, charged $95.00 and said would be back the following Wednesday,never showed,never called. When I tried to call ,the call went to voice mail ,I left a message which was never returned. I tried Texting which got a "we will call you when the parts get here" response,never called.

Mark Lawrance was very friendly and knowledgeable on his troubleshooting the problem with my machine. They will be calling to let me know the cost of the part and he let me know what to expect. I appreciated Marks time and knowledge on our problem. So far so good in the process of this repair. Thank you!!

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