In August 2010 we had 2 Carrier units installed. (One was not what we ordered and it was quickly replaced the same day).  Later that day I talked to what I thought was a DAllas Plumbing worker to get all the info we needed to file for the 10 year warranty. He said the company takes care of that and not to worry. A couple months later the city left papers on our door because apparently DAllas Plumbing did not file the proper papers to get the permit/units inspected after installation. So we called the city and took care of it.

Well, in 2013 something went wrong with the outside AC unit. DAllas Plumbing came out and got it working again. (the standard 5 yr warranty covered this). We did get to pay the labor costs however. The person that came out was really nice and referred to the long warranty which covered the systems. I had no worries because I thought Dallas Plumbing had done what they said they did.

Now to the PRESENT TIME 6-2015 the same outside unit started making a louder than normal noise. It sounded like the fan blades were coming loose. (This was always a noisier unit than the other) I called DAllas Plumbing but they said it would be 4-5 DAYS before they could come out and look. (and this is the company our family had done business with for the last 15 years)  Well it was hot and we couldn't wait so we called another company. They came out promptly and diagnosed the problem by replacing the motor and the cylinder. (the cylinder is what DAllas Plumbing had replaced previously as being the problem) The company said they barely squeaked in before the warranty was up. (because there was some sort of date/number system stuck to the back of the unit). When I heard that I knew there was a problem because Dallas Plumbing told me we had a 10 year warranty and I had double checked that this would be taken care of. I checked with another AC company about registering HVAC units for warranties and was told the company usually takes care of that.  DAllas Plumbing dropped the ball again and NEVER registered our units with Carrier. I did call Carrier as well and they said "it is up to the person who bought the systems to register the units." No help there.

I called DAllas Plumbing to try and get answers. I repeatedly talked to Matt who said yes it should have been registered by them. But he said he couldn't do anything to help. I asked for the person who represented Dallas Plumbing when we purchased these Carrier systems and was told he retired. I asked to talk to someone in charge. I was handed over to MARK WISSLER. He looked up documents and said a couple of different stories depending on which time we talked to him. One was,your job was contracted out so I'm not sure what we can do. I did not ask DAllas Plumbing to subcontract out our job. And the second conversation was, the person taking care of your job has retired so I'm not sure we can help you. We paid DAllas Plumbing directly and were NEVER told they were going to do this subcontracting and as far as not upholding his previous manager's contracts...well...horrible.  I last talked to him on 6-5-15. He said he would call me back. BUT, he NEVER called me back. He said he would talk to someone with Carrier and get this worked out. ( again, really bad feeling here because he basically said they are not responsible because they chose to hand the job to someone else...but DAllas Plumbing took our check that was written to DAllas Plumbing to do a DAllas Plumbing job.

So I called DAllas Plumbing again on the 23rd of June and left a message.  Nobody called us back again.

I called DAllas Plumbing again on the 1st of July and talked to the answering person who said he was at lunch. I left another message. Nobody called us back....again. So I called back again 4 hours later and was told the same thing...he is still at lunch. I had to ask..."does he usually take a half day lunch?" She quickly redacted her comment and said "he's out on a call". Still DAllas Plumbing never called us back.

Today is July 6th. I called and left a lengthy message for MARK WISSLER who is a manager at DAllas Plumbing...again. This time I explained the importance of doing the right thing and how SAD it is when you don't even have the courage to call the customer back because you know you are in the wrong.

7-6-2015I just went to lunch and someone from DAllas Plumbing called and left NO message. If they were just about anyone else I'd call them back to be courteous. But I've struggled with this enough and if they have something to say concerning the problems they have caused then they should have left a message. My husband called Mr. Wissler back later that afternoon. He had the gall to say he could never get through to me on my phone. ( where a message could have been left) Anyway he told my husband he would get back to him. He never called my husband. (my husband has a different phone too)

A week or so goes by and my husband calls again. Mr. Wissler says he has it worked out to where they would cover the AC units because they can't get Carrier to change their policy and since Dallas Plumbing made the error they will cover it and he will send out the paperwork with a warranty that DAllas Plumbing will cover this for the full 10 years. This never happened. Nothing was ever sent to us.

Another couple weeks go by and my husband calls again. He's told Mr. Wissler will be out till next week and he left a message. Again, Nobody called us back.

Now skip forward to SEptember. My husband calls Dallas Plumbing again and asks to speak with Mark Wissler. They tell him he is on vacation for a month. My husband asks when the first vacation day was so he would call right back when it was over. The lady on the other end said "Oh, today" My husband left another message and nobody has returned a message.

I have not had a big job by them. After he left there were some electrical things that did not turn on. I called them back and told them ever since he was here there were two things that did not work. It was after hours so they had to get someone to come out. When the person came out the first thing he asked was if I had checked the breaker box. I had not, so that was really stupid on my part. That turned out to be the problem. The man went home and they were going to charge me time and a half for that. I said he did not do anything, although he did spend his time coming out. They said such and such and ti I told them I would pay $50 and nothing more. It was not really my fault because the plumber should have checked whether he turned something back on after he had turned them off. They told me that was fine. Another company had come to put in my dishwasher and they turned everything off and on. As far as I know he did the job, but I would think the plumber should have known to turn the power back in. I have used them before for the air conditioning and I just felt this time they should not have been so adamant about getting time and a half for something like that. Their price was higher than I thought. They have done my air conditioning and heating maintenance too. They came but I had to wait almost a week, but I knew it since they had told me that.