DaBella - Dallas (Roofing)

I was very impressed by how fast they removed our old shower and tub! They said it would take 2 days and they were finished in 2 days! Our house was built in 1959 and this is the first inside big remodel we've done. We are very happy!!! Mary E.

Keep daily eyes on work quality...

We hired them October 16th, 2017. Today is January 7th, 2018 To date NO WORK has been done. I have asked for a refund of my deposit. The only time I have heard from them is after an email asking what is going on.

The installer was super fast, friendly, and cleaned up after himself. He’s the 7th subcontractor I’ve had over in the last 4 months for various other projects and by far the best. His work is impeccable!

Reve was wonderful to work with! Kent Shannon took amazing care of us and our property. Every wrench that was thrown into the experience was handled graciously and professionally. Every question was answered quickly and gave us comfort in the amount of knowledge provided. We highly recommend this company and Kent especially!!

Install is still a couple months out. Sales demo was very informative. Jennifer was most accommodating when our appt was interrupted due to emergent need to leave on our part. She came back 2 hours later and finished the process. Looking forward to upgrading 66 year old windows

Great experience, very refreshing working with a company that actually does what is expected in Portland as it seems very hard to find. From the supplier dropping off the materials to the crew doing the work, very professional and great workmanship.

Excellent workers worked in freezing and windy conditions

We had our roof replaced and part of the siding on our house replaced in late October/early November. Most importantly, our gutters were severely damaged as part of the roof job and my husband and I have called DaBella a dozen times over the last 4 weeks. We have been told the gutter crew would call us, and told the gutter crew would come out on the coming Saturday, but no one shows up and no one calls back. I keep calling the office back and they have no idea what I’m talking about. My gutters are cracked and spraying water all over the house and walkways and now I’m going to have to pay for them myself because DaBella won’t take responsibility and replace what was working perfectly before this. Also, the sales rep was terrible—we were told to expect 45 minutes for our appointment to have the roof assessed and he over stayed his welcome there for 3 hours babbling on and on trying to up sell and chat. I was clearly getting ready for work and making dinner in the background and he just kept talking and talking about how great DaBella is. He incorrectly told us many things: we were told there would be a post-project inspection, which the office told later that they rarely do that and we must have been told wrong; we were told that we wouldn’t have to start paying the roof loan until we were satisfied with the work, and the bill showed up in the mail before the project was done; we were told everything would be put back together, but the siding crew removed all our light fixtures and said they are not responsible for putting it back up; we were told the whole project would take 2-3 days and it took 2 weeks. I am so angry with this company and I will never recommend them.

It has been a good experience and valuable education learning about And choosing the correct therapeutic walk in bathtub. Knowledgeable , helpful.Very nice people . Dave’s a good man.

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They did the job

Great value - fast turnaround time and they were very thorough.

I liked working with the company, the job was done earlier than planned and the results look great. I think the price is really high, but I will tell you in 45 years if it was worth it.

My wife and I are so excited for our new bathroom. Your reps were very professional. Helped us with our questions. The quality of your product sounds outstanding low maintenance high performance and great looking

no comment

They offer pre-painted Hardy Plank high-quality siding with good quality work. However, please note that they don't offer painting services, so, e.g., if you need to get eaves etc. painted to match, then you'll also need to hire somebody else. Putting back electrical lamps etc. may also be an issue.

This is the company to go to for roofing!! Other than a few missed call backs on there part, they were some fine folks to deal with.Can`t write a complete review till we have been through a winter than I would be able to say more. But if I had to do over it would be DaBella Exteriors. But be prepared to pay a lot higher price. Sierra Marshall & Aleksandr Antonov were there pitch or sales people they were very helpful during there sales pitch.

DaBella is great to work with, however, their follow up service is lacking and their pricing was above industry standards.

DaBella moved in, attacked the project quickly and thoroughly. The only problem we had was that the truck filled with tear-off material was not very efficient at moving it out. They left the loaded truck on the street in front of our house over a weekend. Also, the tear-off crew had to quit working several times because the truck was full and they couldn't get a driver to haul stuff away and bring an empty truck. DaBella was very professional in their presentation and followthrough.

Sales team is great and helps put you at ease through the process. Customer service and resolution to issues is painstaking!! No communication between sales rep and construction crew. When inquiries or communication needed the sales guy would just state-"tell the crew". For the money spent we did not want to "tell the crew" anything and expected sales guy to rise to the occasion since he wrote up bid and was in our home helping going through details of the job...Our air conditioning line was cut killing our air conditioner on the hottest day of summer in July 2016. We got an apology after calling customer service for over a week. Finally emailed sales guy copies and was going to take care of it....Kept up with customer service and providing copy of receipt and inquiries for status took weeks. Received reimbursement for the cut line for AC in December 2016. Rain this last week was beautiful. Our gutters for a year leak and are worst than the ones on the house for 20 years we replaced. Disappointed with the gutters and tons of regret. Roof is beautiful and seems to do what it needs to! Hoping if ever need to use the warranty it won't be as painful an experience as it was to get things done in other areas.

they don't do like they say

Although the replacement process of my roof has not been started yet I wanted to thank Asher King and Stephen Baxter, sales associates from DeBalla Exterior for taking the time to thoroughly inspect, measure, and explain to me the problems I currently have with the existing roof (complicated roof line with lots of valleys) along with the thorough replacement process, materials that DeBella Exterior use. Can't wait to see the finished product