Cox's Lock and key, a family owned business has been providing the Dallas metropolitan area Locksmith services since 1989. We specialize in residential, commercial, and in shop automotive Locksmith services.
Business highlights
35 years of trusted experience
Services we offer
-Lock rekey and installation services -Lock repair services -Lockouts & Emergency home & auto openings -Safe sales & services -Keyless entry hardware sales and services
I work in Real Estate and have a property we need to get access to. I called Cox Locks and Keys today to get a quote on getting a digital keypad reset on a gate to a property as well as the doors rekeyed. Matt Cox explained that we needed an access control company to help us as it's a proximity access control and a more complicated than a lock and key. Matt Cox not only referred us to an access control company but he took the time to call them first to confirm they could help us and explained what we needed then called me back to give me their information. He gained nothing out of it and still took the time to go above and beyond to help us. That is unheard of these days.. I can't tell you how much that meant and we will never forget that level of customer service and kindness. Thank you Matt!!
Description of Work: Proximity Access Control Pad reset
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Sherra D.
04/2016
1.0
locksmith
 + -1 more
I called Wednesday (4/20) and scheduled an advanced appointment for an onsite service to re-key 4 locks on my new travel trailer. I was given the date of today (Friday 4/22) with technician arrival between 10a-11a. I received a call this morning (fri) at 9:31a asking me for the numbers on my existing keys to ensure that they can change them. At that time, I was reassured that a technician would still arrive between 10a - 11a. I called the office at 11:10a and asked where the technician was. I explained that I made advanced reservations and am waiting. I was told at THAT time that the technician is in the area finishing a job and if I had errands to run, to do so and the technician would meet me at my house when he's ready. During that phone call she said (basically) the following: 1. When she saw my order this week and saw that it was a trailer, this is unusual for them and didn't know if they could accommodate. *No phone call was made to me this week to explain this. She also didn't explain this at 9:31a today. 2. She said this type of job requires the removal of the lock, taking the locks to the shop, and then returning after 2-3 hours to reinstall. At this time, I said that was fine, as long as it is finished today, when we had agreed to the appointment time. *No phone call was made to me this week to explain this. She also didn't explain this at 9:31a today. As a customer, I was explaining to her why I called them. She then explained to me that they are a small family business (which I acknowledge and told her that is one of the reasons that I contracted with them) and told me that there is a family member in the hospital. Bottom Line: I am sympathetic to family emergencies - truly. This company had every opportunity to let me know of possible delays when they called at 9:31a this morning. Nothing was said to that effect. She ONLY told me about a family emergency when I pressed her for arrival time and follow through. *** Her ending statement to me was: "IF YOU DON'T LIKE IT, YOU CAN COME HERE AND SHOOT ME"! AND THEN SHE HUNG UP ON ME. Literally. I understand that this is stress talking. I expect a call back and apology and I will continue as if nothing happened. This is not how you run a business.
Description of Work: Conducted herself unprofessionally.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Christine R.
06/2014
5.0
locksmith
 + -1 more
unknown
Description of Work: Fix front door on a 100 year old home and original door
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
JUDY L.
04/2014
5.0
locksmith
 + -1 more
Super nice people and I would do business with them again. There were some scheduling issues -which they admitted were their fault- and to compensate, did not charge me for extra keys for the doors. They came highly recommended and all in all, I'm very pleased. I'd definitely recommend them and would certainly contact them again first, if I ever need further locksmithing work.
Description of Work: Replaced door knob and dead bolt on front door - redrilled two holes to fit new knob and deadbolt. Rekeyed four more cylinders on other doors to match the replaced one. Adjusted all knobs and fixed strike plate issues.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$265
misty C.
08/2013
5.0
locksmith
 + -1 more
My husband called at the end of the business day for our locks to be replaced and they scheduled a house call for the next morning. Matthew was professional and friendly and completed the job in a timely manner. He offered to look at our garage door b/c we have trouble locking and latching the door. Turns out we installed it incorrectly and he corrected it at no charge. As far as price goes, we didn't know what to expect and our cost was close to what we were guessed would be reasonable. We will definitely use them again and recommend their services to others.
Description of Work: Replaced two locks on main doors of house and adjusted the installation of the lock on our garage door.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$115.29
David K.
05/2013
5.0
locksmith
 + -1 more
They are great, and they are very good. I haven' taken anything to them that they couldn't deal with. They have been around a long time. I would recommend them to others.
Description of Work: They re-keyed the locks on some rental properties.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Maria M.
05/2013
5.0
locksmith
 + -1 more
The Cox Lock and Key shop is a couple of blocks from my property, a 1930s home in a historic district. The front door knob was stuck and the door couldn't be opened. I stopped by the shop on Friday afternoon and made an appointment for first thing Monday morning. The technicians were able to open the door and replace the pin and knobs, making the original hardware functional again. They were very helpful explaining the details of the mechanism and how to best handle it to avoid future jams.
Description of Work: Repaired 1930s era door handle in front door of home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
J B.
01/2013
5.0
locksmith
 + -1 more
The contact phone person was great to work with. I work and can't get away during normal business hours but the phone person helped me choose three deadbolts which turned out to be exactly what I want. The service person showed up promptly even calling to say he was on his way. Once there he promptly installed all deadbolts even though there had been some previous amateur work to contend with. All were courteous and pleasant. I don't know if the price is reasonable since I have never had this type of work done before but I still have some hardware to replace and will be going back to Cox's. I'm late with my review because I expected to have them back before now.
Description of Work: I had three dead bolts added/replaced.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$523.39
julie C.
01/2012
5.0
locksmith
 + -1 more
I bought a 1963 VW Bug. I wanted to have spare keys made. I went to the shop. The woman researched for me which key blank I needed. There are several styles for the bug. She then ordered blanks. She had to order several blanks to obtain the blanks I needed. She didnt charge me for the extra blanks. They worked perfectly. She has also cut house keys that have worked without issues. I would highly recommend them. Nice, helpful.
Description of Work: Key cutting
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$20
Jennifer N.
10/2011
5.0
locksmith
 + -1 more
It went very well. Our technicians were courteous and very helpful. They did the work and identified other issues. We were very pleased with the service.
Description of Work: Two service men came to replace the locks. Not only did they do that, but they identified a potential issue with one of the doors. So they drilled a deeper hole for the deadbolt lock at no additional charge. I felt they went above and beyond.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Stansel S.
03/2011
5.0
locksmith
 + -1 more
Great
Description of Work: I went to get my sister's house keys made,. Eventally, Lowe's had made her first set and they did'nt work. I took the key to Cox's and they made one and didn't charge me until the key fit.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Deanna C.
10/2008
5.0
locksmith
 + -1 more
Great. We ordered our new locks and hardware from them and they came to deliver and install. They also repaired another lock at our house.
Description of Work: Installed new locks and replaced and repaired others.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
THOMAS S.
05/2004
5.0
locksmith
 + -1 more
I HAVE GONE THERE OVER 10 YEARS AND THEY ARE HONEST AND NICE PEOPLE TO THEIR CUSTOMERS.
Description of Work: 3 CAR 'CREDIT CARD' KEYS WERE MADE.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Locksmiths
FAQ
COX LOCKS & KEYS is currently rated 4.9 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: Closed
COX LOCKS & KEYS accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa