COVINGTON POINTE APARTMENTS

After my ceiling began leaking on 3/11 and collapsed 3/12, they did fix the ceiling a week later (3/18). It took an additional week for them to get a carpet cleaner out (in mind, the carpet was sopping wet for a day an a half (mold/mildew?) and I paid for the electricity to run industrial fan for three days), The options presented to me while I had a hole in my ceiling were (a) I sleep in a vacant apartment (where they would not help me move a bed; (b - presented by me)) stay in a hotel - which they said they could not reimburse. I choose to sleep in my bed, but it was 40* outside and the heating bill that I pay literally went out through the roof. I still question the integrity of the structure as on 3/22 (with no rain between) I found water stains in another room. It took until 3/27 for them to inspect and they claimed it dry. How water stains can occur without moisture is a little confusing to me. My statement above has been submitted with no response, in addition to phone calls. When I try to call the office, I am most often forwarded to their message center, but it is a dime a dozen that I actually get someone on the line or a call back. As a management company, I feel it is their job to maintain not just the structural integrity but as they have said "my comfort." They have not take the responsibility to do either. This is their job and I feel that I should not have to make multiple calls (3 yesterday and 2 today). As stated previously, the initial letter I submitted above was at date and I was told that my apartment was "livable but might be uncomfortable" (I had a 4'x6' hole in my ceiling). Please help. Thank you.