"Thanks for the review. Hope the portable spa co. you found will work out well for you."

"Thank you for your review. We try and provide resort quality service each and every time."

"Thank you very much for the kind review. We look forward to serving you in the future."

"ASP is a service company. We pay for parts a lot of times the same price as you can get on line. We have to drive to go get the part, stand in line to receive the part, drive back to install the part. We are a convenience to the customers that don't want to mess with doing any of that. The problem with ordering parts on line is sometimes those part are not what they claim. If the part comes in and doesn't fix the problem then you have to deal with an online company in trying to resolve the issue. Which can be very frustrating. By havin ASP take the problem from start to finish is we will back up our work. If the part doesn't work or quits working in the warranty time frame ASp will respond quickly to resolve it. We are in your corner. If your part you order stops working, than you mist hire someone to come out and trouble shoot it again and then you must deal with who you bought it from. They will normally say it's the installer fault, the installer will say it's the manufactures fault and you are stuck in the middle. The best solution is to have ASP troubleshoot it, fix it, and warranty it. Thank you for allowing ASP to help you with your issue."

"Thank you for your business, looking forward to serving you in the future."

"I'm sorry this customer feels he was overcharged. I thought we agreed upon the price before we came out and did the work. We replaced the main drain covers in his pool. The price included the cost for 2 main drain covers, tax, and the labor for sending a diver with full scuba gear to replace the covers. The old ones were stripped out and had to be drilled out for the new ones. Any time you work underwater and with safety issues the price increases. If there was a misunderstanding on the price quoted and the price given we will make it right. ASP has been doing business in Dallas over 23 yrs and our reputation is very important to us. Just read the majority of reviews and you will see that. It affects us deeply when one of our customers is not completely happy with the service they have received."

"ASP has 3 residential appliance installer licensees on staff. This license is required by the State Of Texas for anyone to be working on electrical for a pool or spa. Not all companies have this license. Before any work is done on your pool always ask for their license number, then run it with the Texas dept of Licenses and regulations just to be sure all is in order. Just having anyone do your electrical work can end up costing you a lot more than you anticipated. Be safe and ALWAYS check for proper licenses."

"Great, see you next spring. But if you have any repair, renovation or cleaning needs before then please give us a call."

"Thank you [Removed Member Name]. I have bueen thinking recently about what it means to be called a SERVICE company. ASP Dallas and Collin County will continue to strive each week to be worthy of that designation."

"Thank you so much for your review. We try very hard to provide Resort Quality Service on every project we undertake. We provide weekly maintenance service, equipment repair and replacement, or complete renovations of your pool."

"ASP has 3 Texas State required license holders on staff. With a total of over 50 yrs experience in the industry. Make sure whoever you hire to work on your electrical on your expensive pool equipment that they hold the Residental Appliance Installers Electric License. Very important in protecting your investment. Brian along with all ASP employees try and provide Resort Quailty Service. From this review it looks like he accomplished just that. Thank you for your review and thank you Brian for your dedication to your career."

"Thank you for your business, looking forward to serving you in the future."

"We encountered some older equipment that required more than usual elbow grease to bee properly serviced. Sometimes it is clearly best to replace equipment and start fresh. But in some cases, like this one, we are able to help stretch the life of the current equipment. We are always pleased to be our customer's advocate ensuring your pool is functioning and serving you as it should."

"Thank you so much for your kind words. By hiring ASP you are guaranteed that the project will be done in a timely manner and by real professionals. If and when unforeseen problems arise, we always address the issue and come up with a solution. This project was a first where we had to deal with the destruction from a vehicle in a pool. This customer was pleasant to work with and ended up with a pool that can be enjoyed for many years. All our workers have been doing there trade for years and never take short cuts. We use only the best material and products. Thank you for trusting ASP to handle your pool renovation."

"Sometimes getting your pool back to where it needs to be is a simple fix, if so with ASP we will tell you and not over charge you. ASP is not looking for one time customers, we are looking for long time customers. And we can only do that by providing fair and accurate pricing, solid dependable service, stand behind our work. If the repair is more extensive then you can rest assured ASP has the experience (22 yrs) to resolve the issue and you will only be charged what is needed. Thank you for this review and we look forward to many years serving you."

"Thank you so much, it truly was enjoyable working for the two of you. This transformation turned out beautiful. We built an outdoor kitchen, also a water feature, removed the pavers that were the old pool deck and did a beautiful stamped concrete. We laid down an overlay of the existing patio deck that looked like wood. The two decks complemented each other nicely. The retaining walls with the natural lueder stone caps and the stone ledger veneer blended nicely with the steps and the coping. Beautiful tile along with crystal stone surface for the pool. From start to finish in less than a month. The final walk thru the same day all the family flew into town. It was timed perfect. Thank you so much for allowing ASP and myself to serve you."

"Thank you so much for the kind words. It's really a great feeling to see a transformation take place in a backyard. Knowing that many years of great memories will be had. Family, friends, food, fun, laughter, that's what having a swimming pool renovated is all about. The large mosaic tile this customer chose of a mermaid and dolphin looks amazing. He has given our name out to several friends, thank you so much for your business."

"Unfortunately we do not agree with this member. Our competency can be seen in many other Angie's List reviews on both large and small jobs. We remain committed to resort quality service on every job and at every stage of our jobs."

"I'm sorry this customer feels this way. I(Darren) did go out and meet this couple, very nice people. Recently purchased the house on short sale(AS IS). The house needed a lot of work. The pool was in horrible condition, the decking had sunk down around the pool. The water level was at the return fittings indicating a possible broken return fitting( not uncommon due to the deck dropping at least 4") Water was swamp green with probably a lot of debris in the bottom due to the amount of trees and the neglect. My price was bundled in the estimate. I could eat the cost of cleaning it if we could get the entire project, but to only charge $350 to have2 guys, pump,Powerwasher, trash bags, all day if not longer could not be done if that was their only work. We normally charge $1500 to bring it back to swimmable condition if the pool is in this condition. Since we were not doing a filter clean, starting the equipment, or adding chemicals after we got it cleaned up was a fair price at $900. ASP is a complete company, we have been in business 22+ yrs in Dallas, I know the kind of work and finished product we turn out. If something goes wrong we are here to address it. We have weekly training, we have 3 licensed repair technicians on staff, we do background checks on all our employees as well as random drug screening. It is very important to ASP who we have in your back yard, and we know it is very important to you. We carry Workman's Compensation insurance on all our employees, we carry all and more than is required insurance, we have clearly marked vehicles, our employees wear uniforms. We are a truly professional company and don't even try to compete price wise with companys that don't adhere to our high standards. Our prices are not for everyone. But it is to those who desire a competitive price, professional company, excellent finished product, smooth transaction during the entire project, and able to reach the project manager(me) with only a phone call. Our green to clean consists of a pool that has turned green from a couple of weeks or so of no attention. We charge $98 hr to add chemicals, brush, vacuum, filter clean and get the pool running again. This is considered a drain to clean. Big difference. We never do a bait and switch as this customer suggested. This is their first pool and the shock of what a pool actually costs can be alarming when it is in this kind of condition. I'm sorry we couldn't help her."

"ASP of Dallas has 3 licensed repair technicians on our team. We are able to diagnose any problem you have with your equipment. We will never try and sell you anything you don't need. As with this member we want to gain your trust by providing honest evaluations, top quality work and in return we get all your business for years to come. Weekly service, complete renovations, minor repairs, ASP is your complete swimming pool service company."

"Providing great customer service is our goal at a competitive price. With over 22 yrs in business, we are able to take care of any and all your swimming pool needs. Complete Rennovations, Equipment Repairs, Weekly service, Inspections, Pool School, etc. Call us today."

"We try to respond to our customers on a timely manner. Especially when we here the equipment is shut off. Our liscensed repairman Bryan is very good at what he does. Very professional, knowledgeable with over 10 yrs experience. ASP is very blessed to have him. You can rest assured if you call for a repair Bryan will treat you good. Thank you for this review."

"Everything [members name] has complained of is true. When I first replied to [members name] call, I clearly did not pick up on her sense of urgency on the issues with the pool and could not answer the specific nature of her questions about the condition of the pool and the Polaris. I did learn of the issues and had what I would characterize as a nice conversation with [members name] the next day and thought I was on my way to both taking care of the pool situation and repairing ASP's relationship with [members name]. Obviously I was wrong. I apologize to [members name] about her experience with ASP. I would like to assure others that read [members name] review and my note here that this is not the typical customer experience with ASP. We pride ourselves on providing our customers with clean pools and excellent customer service."

"Thank you Mr. [removed member name], it was our pleasure to deliver a finished product you love, I believe you and your family will have many fond memories out there for generations to come. Thank you for allowing ASP to be a part of it. Happy Swim Season."

"Thank you for the kind words. This customer had another company doing crack repair in the $4000 range. I was called to give pricing on plaster. When arriving I thought it strange that the crack repair guys wouldn't also be doing the plaster. I examined the work they were doing at the time and realized it wasn't needed. After speaking with their boss, the guys rolled up their tools and left at no charge to the customer. I instructed that she get her grown children involved in this decision on the pool project and suggested she get several bids. I didn't want the impression I ran the other company off to only get the job, after speaking with several more companies. ASP got the job. It was a delight doing this job and even received lunch on a couple occasions. Thank you for choosing ASP"