Air Patrol Air Conditioning

On Sunday (today, late afternoon), our AC was not working normally. So we called Air Patrol AC company. Amanda answer the call, and told us they will call me back. About one hour, they called back to check. But since we had someone coming already, so we did not have the chance to use the Air Patrol AC service. But we can tell this is a very good company. We will use their service in future.

Perfectly. Once the repair was done, all airflow was returned to normal.

They actually installed the new unit earlier than anticipated. In July, that's a wonderful thing.

All done in 1 day. Immaculate work, system functioning very well, inspection passed in 5 minutes. Super satisfied. Recommending Shawn and team to anybody. Have maint contract on this and other units as well.

All my unit needed was freon. However he explained that I had a leak and the unit would not last the summer. This was in the end of July 2012. Of course he suggested I purchase a new unit at a cost of $7,000. It is now a year later in the heat of the Texas summer and the air conditioner is doing fine. If the service technician would have been honest and say that the unit would probably last me another year, I would call them back to replace my unit. I will search out another service when repalcing my air conditioner unit.

They arrived early; performed the necessary maintenance; the technician explained to me what I needed to do to maintain the units in between service.

Diagnosed system problem and replaced capacitor on lower A/C unit. Told me on Saturday that they couldn't come out until Monday between 1-3pm. Tried to use A-1 A/C instead but they also couldn't come out until Monday and would only commit to "some time on Monday". Went back to Air Patrol. On Monday at 2:15pm they called and said they would arrive in 30 minutes and did. Fixed the problem in less than an hour. Happy customer!!!

Shawn and his crew did such a great job that way exceeds my expectation! I bought an old house in north Dallas. The previous AC is floor blow, and not working at all. I have Shawn came in to give me an estimate. He immediately pointed out the way to solve the problem permanently is to install the AC and new duct system in the attic, and gave me several options to choose from, 13 seer, 15 seer and 17 seer. Because it is such a big project, I tried to have duct cleaning company to clean the old ducts. But they cannot clean the old ducts, because lots of old vents are in the wall with narrow and sharp turns. The cleaning equipment cannot fit in. So I decided to choose Shawn's option, to go with a maintainable system. Before the installation, Shawn gave me very good suggestions such as where to install an attic ladder. During the installation,his crew worked very hard to make sure the AC and furnace are installed perfectly, the vents are added in the best possible locations, all the ducts are well sealed, and removed all my old ducts. They even cleaned up some mess in my attic. Very professional and hardworking crew! Now the AC works so well in my house. And it is so quiet that sometimes I don't even notice it is on. Great job! Two thumbs UP! I will recommend Shawn to everyone I know.

They were very clean and professional. I would recommend them to everyone. Very happy with my new Carrier system.

Don't trust these people. Technician said I would need a new coil unit, motor capacitor and about 15 lbs of R22 freon. Total cost more than than $3000. I asked him to put the motor/capacitor/wiring back together like he found it which he said he did. He was paid for the service call and inspection. Had another firm come out. They found the wiring, capacitor and motor in a pile and had not been put back together as indicated. Their analysis was a new capacitor, coils ok, and added about 2.5 lbs of freon for total cost of about $400. Unit now works fine.

We wanted a very efficient system. He put a 5 ton unit outside and a 4 ton unit in the attic to provide the efficiency we wanted. The first year we had it, it wasn't working correctly - it wasn't heating or cooling as it should be. Within the first year he had to replace the coil. We've had to replace valves, blower motors, and many other parts. We're now looking at $2,000 worth of repairs but it's still going to be a bad unit. In addition to the poor quality of the new unit, the service we received from Shawn and his crew was terrible. They refused to deal or speak to me and would only speak with my husband. He will only deal with the man in the family. We had him out several times and eventually he got very rude with me. I really want to warn people not to use this company. They are not a good company.

Great. Certainly probably could find for less, but the level of expertise was worth it. Also, they gave me three options for repair from the least expensive fix the issue and wait for other issues to wear out to preventative replacement based on age of system without ANY pressure to upcharge or choose more expensive options. Everything was done to code including a permit and city inspection. If you want it done right without pressure to replace what you don't need to replace, this is the business to use.

We had Air Patrol out to inspect our upstairs unit after both the a/c and heater stopped working. They were able to get the heat back on, but advised that the part that was broken on the a/c section would be fairly expensive to fix, and would not be a good long term solution anyway. The technician provided a ballpark estimate, and said he would have someone else out to give a full estimate later in the week. We obtained quotes from 4 other providers, and decided to go with Air Patrol. We were happy that all of the providers pointed out the same areas of concerns, and things that needed to be fixed. The quote detailed everything that would be included, and offered two options for the size and efficiency of the unit. Once we decided on Air Patrol, they were able to have a crew out that same weekend. They arrived a few minutes before I was expecting them, and got to work right away. All three gentlemen doing the work were polite and courteous, and kept the house as clean as they found it (or cleaner - we aren't the tidiest people in the world). The work was done on a Saturday, and took just over 12 hours. Having the a/c that night was awesome.

Got two quotes, both similar in price, but liked Shawn. We were pleased with the installation.

Would not use Air Patrol again. Not trustworthy.

Over all they did an outstanding job.

My furnace finally gave up the ghost. I had been using a competitor for years, but their only solution to any problem was "replace it". That gets old. So I rung up Angie's List and looked for a new provider. I called Air Patrol on Wednesday, and they had availability Thursday. I had a great advantage, because I already knew what had failed on the furnace (but did not share that initially). It was a great opportunity to see if these guys were sharp - and more importantly - honest. My technician showed up punctually, and thoroughly inspected the furnace. When he came down, he did two things that impressed me: 1. He told me exactly what had failed (which I already knew), and didn't invent new problems out of whole cloth; 2. He led with what it would cost to repair instead of trying to hard sell me on a new furnace on the spot - REFRESHING. The cost to repair was reasonable ($1,200), I had done research on parts already on the internet. It was exactly in line with what I expected. Since he was 2 for 2, I asked him what the cost to replace would be (the old furnace was ancient, installed in 1996). He offered a new unit - reputable manufacturer - at almost half of what my previous HVAC guys routinely quoted me whenever there was a problem, big or small. So I bought a new furnace after all, at twice the cost of repairs - amazing what you'll do when you're not paranoid about getting worked by your vendor. The installation took almost 5 hours, but the technicians dropped tarps, didn't make a mess, and since the house is now sitting at 74 degrees, they clearly did a good job. They managed to do this Friday, exactly 48 hours after my initial call. Super-impressive; these guys are my HVAC guys now.

Air Patrol was wonderful. We noticed that our air conditioner wasn't blowing cold air (wasn't blowing air at all, actually). They came to the house, diagnoised the issues and gave us an estimate on what it would cost to fix the unit and also to replace it. Since our generic, builder's grade system had broken in 100+ weather in the past and had had a costly repair once since we've owned the house (no telling what previous owners had done), we decided the safest thing was to replace the unit. Shawn, the owner, came to our house and detailed our options and the different costs. I mentioned to him that top on my list of "wants" was a quieter unit. Ours was located in a hallway closet adjacent to an upstairs living area and two bedrooms. Anytime the unit kicked on, you would have to turn up the TV. WAY up. It was soooooo loud. Shawn braved the attic to check out the space, and much to our delight he said that he could move the unit to the attic. It was possible to suspend it from the rafters in the attic. This move turned out making a world of difference! Now when our air kicks on, it's uber quiet. As a matter of fact, you don't notice it running at all. It just quietly goes about its business of making the house comfortable, and we are totally unaware of its presence. After having lived for three years with a beast of an air conditioner that rawred and stomped all day long, it almost feels decadent to have a properly installed air conditioner! ;-) The workers were incredibly polite and punctual. Ours was quoted to be a two-day job (I'm guessing because the unit was moved), and they worked two long days to get it done within the window, which I appreciated. The best part was that they did a fantastic job cleaning up both days. They used drop clothes and booties, and they vacuumed at the end of each work day. Seeing as we had just replaced our carpets, this was also much appreciated! Shawn even registered the warranty on the unit for us when the work was done. Overall, I would not hesitate to to recommend Air Patrol to anyone. I'm hoping we don't need them again any time soon, but who knows... maybe we'll move to another house that needs a new unit. And if that's the case, they definitely have our repeat business!

Todd did a great job performing the A/C check on our 3 units in our townhome-- he was pleasant, reliable, knowledgeable and trustworthy. We have an issue where our 4th floor shares a thermostat with our 3rd floor (no zoning), which makes the 4th floor hot in the summer when the 3rd floor is set to a comfortable temp., since heat rises. So Shawn, the company owner came out the next week to talk about a new zoning system with a separate system for each floor. Shawn could not have been nicer, and spent over an hour looking at the current system and giving me options. There were expensive options such as a complete new system for that floor, since ours is 13 years old, or a zoning system added onto the existing system. I said I'd love just to get a portable unit, but it wouldn't work since we just have a sliding glass door and no window through which to put the hose through. Shawn carefully looked at the room, then made a brilliant suggestion that 3 other heating/cooling companies over the years never thought of. He said we could buy a portable A/C unit, install a dryer vent up on the wall, and use that to vent the hot air out through the hose on the A/C unit. It was a perfect solution, and he said if my husband was handy he could easily make the hole for the dryer vent in the wall since they come with a template. Wow! Shawn was honestly more excited about discovering this simple, cost-effective solution than in selling me a new entire system. He said he just likes to help people out in the best possible way. I am beyond impressed, and he was the most "normal", trustworthy service provider that we've had since we moved here 3 years ago.

They are an absolutely fantastic company. I was so pleased with the professionalism and quality work that I got from them. I would recommend them to everyone and am planning on using them in the future.

They arrived on time, investigated the problem and were able to fix it. The technician explained everything he did and recommended what we may want to do in the future to eliminate the problem with the system. He knew better than anyone else that had looked at it what needed to be done.

They did a very good job at a reasonable price. They came out and said they could repair the unit as opposed to replacing the whole unit.The were responsive, polite and cleaned up. I was impressed.

I have had horrific A/C experience from other companies in the past and was very leary about having anything done regarding the A/C. This was a great experience from start to finish. I was very impressed with the time Shawn took to explain my options, answer my questions, and discuss his recommendations. The installation was done in a timely and professional manner. I would definitely use them again and recommend them to my friends.

My 12 year old system was leaking freon and had a High static pressure(related to poor ductwork and not enough returns). After getting a quote from my previous AC Technicians I looked at Angies List and saw how highly rated Air Patrol was being rated so I gave Shawn a call. We were quickly able to setup an appointment at which Shawn came out and I described for him what I was looking for and what the problem was with my old system. Shawn, who has 26 years of heating and air experience, made the same observations about my system that my previous A/C providers had also brought up when I received a quote from them. He suggested completely new ductwork(which I knew had to be done), 2 Returns to improve the airflow and a 4 Ton SEER 17 Air Conditioning Unit plus a new furnace(this of course will qualify for the federal tax credit next year). Shawn didn't try to pressure me into anything and he happily answered any questions I had. After talking with my wife, we decided to go ahead with the work and Shawn setup a time for April 1st(yes they actually started work on April Fool's day) and arrived promptly at 8am. After removing my old system and installing the new one they then started on the new ductwork and were at the house until 7:30 that evening(Shawn's guys...who were very friendly...worked very h****** this install). Shawn warned me that this would be a two day project, but fortunately after the first day the AC system was active which was nice since it had gotten a bit warm outside. But they promptly returned the next day at 8am to finish their work and left about 2pm. Shawn then arrived to check everything out and to answer any final questions. He returned one more time on the 3rd to collect some final paperwork and allowed me to ask him some more questions. Additionally, the City of Dallas requires an inspection be made after new systems are installed. But there was no problem with this and the inspector actually commented "That was a nice install." And even though the Texas Summer hasn't hit us yet, we can definitely tell this system runs quieter and cools or heats the house much faster than the old system. We have been very happy with Shawn and Air Patrol and will definitely be doing business in the future with his company.

Well. Very satisfied the professionalism.