Air Force One Air Conditioning

The crew did great. We've had good service with it ever since! The office screws things up a little bit. They pulled the permit from the city under the old owner of the house. When they looked into it, they saw everything was correct from the appraisal district because I stayed on the phone until we figured it out. We've been working on this for a few days and it still hasn't been resolved. They just don't seem to want to deal with it. We compared a lot of different contractors and we chose them because we knew them. They were on time and the equipment was good but when it came down to the office paperwork, they haven't done a good job.

They were fast and very informative as how to repair it ourselves. They saved us a lot of money. We will use them again if needed.

I left a message Wednesday evening, received a follow-up call the following morning, and had a person out shortly thereafter. The repair was minor, but the worker checked several things to make sure nothing else was wrong. He also provided a couple of tips in maintaining the equipment. He was timely and professional. We used them to install our AC about three years ago and was satisfied with the job. I only wish I had checked this site before he arrived on Thursday so I could have taken advantage of the diagnostic coupon!

vastly improved service. went very well. was done very fast

I had quotes from a couple of companies and most the companies wanted to sell me all kinds of garbage. This company was the only one that came in, quoted me on exactly what I had asked and did not give me a bunch of fluff about other products and services. The quote was reasonable with what the services were and the guy was very professional and did a great job! I would certainly be using this company again for my next A/C or heating concern.

The AC worked fine from 6/1/2010 to 4/15/2013. Now it's not working and Air Force One didn't show for an appointment. Updated: AFO called on Saturday morning and said they would send a tech from the office. He showed up within an hour. The tech was very professional and competent. He found the problem and fixed it. It was a faulty valve on the condenser. The valve lasted less than 3 years and I lost all my refrigerant. They didn't charge me for the service call and the part was under warranty. The charged me 1/2 the price to replace the refrigerant. The D rating on the functionality is for the no show on the original schedule.

I used Air Force One last fall when i bought a special for both Fall and Spring a/cheating system maintenance. My technician, Rick showed me a simple way that he could really improve the performance of my system. He came out today for the Spring maintenance and I went ahead and scheduled the repair for the same time. They honored their estimate from the Fall and I could not not happier!

It took less than 5 mins to diagnose the problem. Part was ordered and schedule for install, again very responsive, great customer service. Meet all expectations!

Our heater wasn't working when we woke up Saturday morning. They answered my call immediately and had someone at the house within the hour - at no extra charge. Kevin was professional, friendly and honest. He fixed our small problem quickly and didn?t try to up sell or scare us into additional service (a first, I think, for an a/c repair company). Can?t recommend them highly enough.

Our heat went out on Christmas Day. When we called Air Force One early on the day after Christmas, Kevin was out within 2 hours. He made a quick assessment, and told us the part had to be ordered. The next day the part came in at noon and they were at our house within 1/2 hour to install. In addition, they adjusted the duct work so that we would get more even heating in the house. Excellent service, knowledgeable and professional. Thanks, Air Force One!

Excellent experience--no complaints (unusual these days!).

We were told by another company that our downstairs ac was leaking freon and our upstairs system has contanimants in it so both needed to be replaced. We got quotes from five companies. Chester was the gentleman who gave us the estimate. He was very thorough with evaluating our vent system. What I liked about him was he spent considerable amount of time educating me on how the system would work and what he recommended doing. Most importantly, he felt that the recommendation I had gottten about replacing the upstairs unit was incorrect and he gave me a solid reason why. Instead he recommended increasing the vent sytem airflow which worked great. Their price was was in line with other companies out there, but I felt the most comfortable with them. The install team was great. They were on time, worked quickly, and cleaned up after. I received a very thorough education on the new system from the tech and he actually stayed much later to make some adjustments to ensure that the system was perfect. I told him as he was leaving that I was writing him a huge check, but did not feel bad because their work was so good. I will use them again when my upstairs unit does eventually stop working.

Excellent from beginning to end. I highly recommend this company!

This is a very professional HVAC company that does excellent work. From the start of my discussions with the company I was struck by how knowledgeable all their agents were. I got bids from Air Force One and one other company. The bids were relatively close. The second company determined that the existing copper tubing from the A/C unit was not the proper size and would necessitate a rather ugly fix. If not fixed, the Rheem warranty could be voided. When I reported this to the AF1 representative, he came back to my house with a pair of calipers. Sure enough, the tubing was not the recommended size. However, it was bigger than the second company rep said it was, but smaller than the currently recommended size. Air Force One is an authorized Rheem dealer, so their representative went back to the shop and researched the issue. He assured me in writing that the size tubing I had was still acceptable and would not void the Rheem warranty if something went wrong. That meant I did not have to authorize the ugly fix of running new copper tubing down the outside wall of my home and cover it with an even bigger drain-spout-like device. I was impressed, and because they are a Rheem dealer, I accepted their bid even though it was a little higher than the other company. The installation team was friendly and professional. They put down drop cloths to protect my carpets. The removal of the old equipment and installation of the new equipment was done without any damage to my carpet or woodwork. The installation went perfectly. One of the A/C units was louder than I thought it should be. Air Force One sent out a specialist who promptly assessed the situation and solved the problem. I am thoroughly satisfied with the excellent workmanship and service of Air Force One Air Conditioning.

They came out for a 6-month check-up. There is a young man named Dale who came out and did the check-up before the winter. Anything you need to have done, he will take care of it. He crawls up in the attic to double-check everything and cover the vents. Anything that needs to be replaced, he takes care of it for you. On the warranty, they have come out multiple times and they haven't upsold us or charged us any extra on these visits. This is as good as you will find anywhere.

I called to schedule our fall furnace check. The woman I spoke with was very nice and professional and I was able to schedule a date within the next few days and was told who to expect. The day of the service appointment I got a call when Rick was on his way. He arrived on time and got right to work. He was very punctual, professional and thorough. He did the system check and took the time to explain what he was doing and what he found. He was excellent in not making a mess and helped form a plan for further upgrades down the road. I have always had good experiences with Air Force One and Rick did not disappoint. The whole service call took about an hour and was time and money well spent.

They just came in were real careful not to make a mess. They checked the AC for free on and other checks. They checked out everything. Took about one hour and I am very happy with there service. They call before hand and are on time.

From the time the serviceman entered and put on his shoe coverings to protect my floors to being presented with my final paperwork, along with a complimentary jar of preserves (which is a hallmark of this company), I was treated with respect and courtesy. The serviceman went right to work and completed all his tasks efficiently without any wasted time. He arrived exactly when he was scheduled and I was given a phone call to let me know that he was on his way,.

Two of the units have been defective, and the company has had to come out to the house multiple times. They have ALWAYS been extremely accommodating and came out on the same day to keep us comfortable. They have problem-solved with the manufacturer and followed up without me asking them to until the issues have been resolved. They are highly professional, attentive and a pleasure to do business with!

A very professional and polite technician arrived when he was scheduled to and inspected the inside unit as well as the outside compressor. He determined that the coils were leaking freon and that it would not help to put more freon in. The coil repair/replacement would have been in the $1800 range. We determined that it did not make sense to repair a slightly inefficient 12 year old unit and decided to replace it.

They came out and gave me an estimate the same day that I called. Chester was very thorough and very knowledgeable. They gave us a variety of options ranging from fixing the old unit to replacing the whole system with a top of the line unit. Their prices were very competitive with the other bids that I received. On the day of the install, the team arrived on time. They were also very knowledgeable and professional. They did a great job of keeping the house clean and to my uneducated eyes the installation looks to be very well done. They paid attention to all the details and weren't satisfied themselves with a couple of items, which they documented and then came out a week later and finished to everyone's satisfaction. It's been a hot summer, but we've been very happy and very comfortable with our new system.

We have two A/C units. The one in the rear of the house stopped working completely on Saturday. Luckily with two systems, we could sleep in front part of the house for the remainder of the weekend. No fan, no compressor running, absolutely nothing. I checked circuit breakers and they were all good. We were afraid either the compressor had gone out completely, or the control board in the attic was gone. We were expecting a VERY big bill. I called Air Force One about 9:00 AM Monday. They said they could meet me at home at several different times, on that same day. My work is very demanding and the 4:00 time worked best for me. Rick arrived about 4:15 and listened to everything I told him about our unit. We had replaced the coil in the attic several years earlier and had the unit serviced about two years back with additional freon. Rick began by checking for the most obvious problems. The capacitor was good. He found a spot in the wiring that had worn thru the insulation, probably due to age and weather rubbing the wire on the return freon tube. The wire caused a short which blew a fuse in the attic control board. Rick repaired the worn wire. (reconnected everything and added wire nuts to prevent future rubbing in the same spot. He then replaced the fuse in the attic. He also pointed out several minor problems, like the return air duct had come loose from the attic unit allowing the unit to draw in hot attic air causing it to have to work harder than it should. As soon as he replaced the fuse the unit began working again. He resealed the loose duct. He also checked the compressor freon level and found it about a pound low. He pointed out 3 very tiny leaks in the compressor fins ( these were very small but probably accounted for the loss of freon over the last couple of years. We talked about replacing the compressor. He did not try to pressure me into purchasing another unit. He said if money was tight, they even sell used units that are in good condition. Since money is very tight right now, I had him simply add a pound of freon to bring the compressor up to max. Rick was very friendly, very courteous, thorough, and carefully explained everything he found. He cleaned up after himself, and even wore booties when he came into the house to prevent tracking dirt or leaves on our carpet. Overall, I was very impressed. Total time for the call was slightly over an hour. I would recommend Air Force One to anyone, and will definitely contact them for future needs or problems

joined Angie's list. Called Air Force ONe - told them my whole story - they sent a tech out for free, he was very thorough . . . took pictures in the attic w/ his phone and showed me the leaks. He explained everythign to me. He explained that where the leaks were on the coil, they couldn't be repaired and yes I'd need a new one. Their price, $1800. He also explained that when the house was built (8 yrs ago) the builder didn't put a big enough return air duct in and that the unit was having to work too hard plus I found out that the unit the in attic was one size and the unit outside another. Then I found out that really, the unit I have isn't big enough for the house. Got to love DR Horton for that. :( Bottom line, I got a new coil, a new air duct and it works like a charm. Plus - -I got low on freon again - prior to them coming out to fix the AC, they sent a tech out and put in freon for FREE to get me by until the installation. They were GREAT and I highly recommend them. They were thorugh, gave me a proposal with all my options, explained things to me, showed my pictures . . .they were honest. I could go on and on. Thanks Air Force One!

Overall it went very well. Rick was very knowledgeable and had my problem diagnosed in a short amount of time. Repairs and maintenance on the unit were done and everything seems to be in working order again. I am very pleased with Air Force One Air Conditioning and I would definently use them again. In my opinion it's a very honest company and those can be hard to find. I would recommend them to everyone I know. This is the second time I have used this company.

Update from previous post: Today (7/15/12) the system is cooling correctly even though things were strange last night when we got home. Decided not to have the tech out for a 12th visit. Planning to wait and see if things are finally going to hold. I will add, they have worked very hard to make things right and have done a good job of admitting their mistakes along the way. I do appreciate that effort. Going to wait and see if they did finally get it right.