Air Force One Air Conditioning

Josh and this posse of clowns is the biggest group of crooks out there!! I hired Air Force One Heating & Air to come out and do a system check of the HVAC system of a house I was in the process of buying. They made a service call and made some small adjustments and gave a clean bill of health. I noticed several days later during another house tour that the unit was making loud noises (one of the items I asked them to fix). I called and expressed to the owner, Josh, that I was unhappy the system was still making noises and to please look over the entire system again and told him "you have an open checkbook, make sure this system is good before I close on the sale." Again, he assured the system was in good condition and there was nothing to worry about. On move in day, the system failed. A service tech came out and it was recommended that I pay over $6,000 for a whole new system. The tech explained to me that he had warned his office of the system from his previous visit. I called Josh and was furious... Josh explained that "things happen" and that I needed a new HVAC system. I called in a favor to a friend of mine for his company to come look at the system and he had it blowing cold air in less than 15 minutes with some very minor adjustments. $100 vs $6000... I was told it appeared that I was being shown false readings (in an attempt to sell a new AC system) because he could not recreate the issues that were conveyed to my by Air Force One. I agree "things happen" but not after two service checks and a system failure on move in day. I will never call upon Air Force One ever again and I hope you do not either.

On time, friendly, professional, cleaned up when finished

WENT FINE - SERVICE MEN WERE OBVIOUSLY KNOWLEDGEABLE

I had no problem with them. I just had a changed due to financial reasons.

I had no problems since. I'm on a yearly maintenance plan.

I am on a maintenance plan with them. I would definitely use them again. They installed my unit and did a good job. They are very professional. It took them 30 minutes and they cleaned up after themselves. They made sure everything was working properly and I was satisfied with it. I have been using them for 18 years already. I like using them. They are pretty punctual and always there. If I have a problem, they come out and take care of it.

Outstanding! I called AFO and spoke with Service Manager Josh, who listened to my concerns from my previous A/C company went out of his way to help me and he exceeded my expectations! AFO then dispatched Service Technician Greg Rodriguez to my home after I contacted the office and Greg explained that he was going to test my system to determine if in fact it had a leak, and then proceed as his diagnosis determined. Greg took time to explain both the pressure and vacuum tests he performed taking pictures of beginning, mid, and completion readings for each test. Upon completing the tests, Greg determined that my system had no leaks and that somehow the system was 7 pounds of Freon low. Greg added the required Freon after taking a photo of the specs plate on the A/C unit to determine exactly what was required of the system. Once completed, he came inside and checked the temperatures throughout the house and was satisfied that he had solved the issue. He then offered me a membership in their Presidential Club explaining the benefits as well as placed locking caps on the Freon lines to help prevent theft. Josh, Greg, and Air Force One did a great job for me and I will use them moving forward for all my A/C, heating needs.

It took them less than an hour to do the work. They leave the area clean. The workers are nice.

It was a special deal. They will come out again in the fall for the $287. They were professional and punctual. So far so good.

The technician came out on the scheduled date to perform an annual tuneup on my furnace and A/C. I told the technician that after he was finished, I had a handyman coming to do some odd jobs around the house. I had previously received a ring doorbell as a gift last Christmas that I was going to have the handyman install that same day. However, when the handyman arrived, I found that the ring doorbell was missing. I had it sitting in an open area next to my door. I immediately called AirForce and informed them that the item had been taken from my home. They said that they would check the technician's vehicle when he got back to the shop. When they called me back, they said they had done a search of the vehicle and had found nothing. Who knows what happened between the time he was at my house and the time he arrived back at the shop after taking care of multiple other appointments. I told the company I wanted my money back for the service and then I wanted nothing else to do with them. I have never had anyone steal anything from my home before and I am extremely disappointed and upset that my trust as a customer was broken.

No problems. We saw the same serviceman and previously. He did a good job and acted professionally.

Nothing was charged. It was under an annual contract - a support maintenance contract. They were very good.

What stood out is their punctuality, their service, the fact that they would send out the same technician, so that he's at least familiar with your equipment, and just overall customer service.

I got them from Angie's List. That is a pretty good price. I have been using them for 4-5 years now. They are consistent.

They are very good people. I like them. It was my first time to use them and then I called them back.

I have lived in Dallas since 1962, have lived in several locations and had my share of HVAC issues. Typically, the units all failed in the hottest part of the year and were usually connected with the outdoor compressor and assorted internal parts. The timing of this event fit the usual. After doing everything I knew to do (which is quite a bit), I called AF One. I have used them for several years and am on contract with them. They were booked with emergency services for two days before they could even look at the unit to determine what all it needed. This was extremely disheartening as we are both senior citizens with a young long haired dog. But, without going into all the details, they pulled off a miracle and had the unit back in service in FOUR HOURS including close to two hours in 125+ attic temps. By bedtime, the temp was back to normal. THE 2002 model Rheem fancy doddle furnace had a high-end dead fan and controller.

They were okay. I didn't really care for them that much but it was okay. He seemed to upsell me or something.

The service was excellent (pre-season). On time, professional. I needed to have the unit cleaned which cost me more but happy no other problems were found.

Prompt and punctual service. Technician was friendly and provided an accurate diagnostic of the problem with my furnace.

Air Force One Air Conditioning was one of the companies that I used. He had to come in and fix the problem that the other guys created. The initial people came out to do the vent cleaning and he ended up shutting the air conditioner completely off and it never restarted. Air Force One had to come out and fix it at 8 O’clock at night and it took him 3 hours. He was supposed to be there 2 hours earlier but he didn't get there till 8. He said that it would only take an hour and ended up taking 3 hours. What stood out the most is that the pricing was not what he originally said if that makes any sense. Air Force One resolved the issue but the problem was the people before them.

They came quickly. They got the job done in the time frame and the cost that they said they would.

Have used them mutliple times over the last few years. Will not use anyone else. A/C died. Called AF one. They came out and diagnosed the problem, repaired it as fast as possible and were on their way. Just the way I want this type of transaction to happen. Great folksdoing very good work. I recommend them to all my friends.

Dale could not determine the cause of the failed component in our furnace's electronics at first, but thru his persistent research in company records, he determined that a previous service call had resulted in a replaced part that had apparently gone bad. He was very professional in his pursuit of a solution to our problem, and eventually came up with an answer that restored functionality to our heating system at little cost to us. It was a result we will not soon forget, and it cemented our relationship with AF1 as satisfied customers.

Air Force One AC guys are the best. This is the second time in 7 years that I have had fast, prompt service from AirForce One for UN-expected AC outage. Quick service on a Sunday, with Kevin B actually arriving earlier than promised. What I like about AirForce One is their honesty and integrity. Kevin diagnosed the problem quickly. His manner made me feel like I was getting service as one of A1's family. Thanks for giving me back a cool weekend today!

The repair went very well, and was accomplished in a timely and efficient manner. Kevin, the technician doing the work, was very polite and professional. My expectations were exceeded.