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Air Force One Air Conditioning
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
Air Force One Air Conditioning provides top-quality AC repair, installation, maintenance, and replacement services to residential and commercial clients throughout Dallas. Family owned and operated since 1992, their Dallas HVAC repair technicians can diagnose and fix any heating or cooling related issue with ease. With competitive pricing, 24/7 availability, and an uncompromising dedication to customer satisfaction, you can trust their team to provide the prompt and effective service you need, no matter how large or small the job may be. Contact them today to schedule a service.
Business highlights
Emergency services offered
52 years of experience
Services we offer
AC Maintenance, AC Repair & Installation, Air Duct Replacement, Air Filtration, Central Air Conditioning, Heat Pump Repair & Installation, Heater Maintenance, Heating Repair & Installation
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.7336 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 6% | ||
| 4% | ||
| 2% | ||
| 3% |
Showing 176-200 of 336 reviews
Thomas H.
Mar 2011
Horrible. As usual the service tech was on time (in fact early, they called ahead) and he had done previous work with me and is knowledgeable. As suspected the control board in the fan unit was bad, causing the fan to run continuously. He had the part on his truck (understandable as this wide coverage aftermarket part is used on many systems) and I told him to go ahead and replace it. He quoted me a price for the part of $450!!!! That is about one third the price of a new furnace unit!!!!!!! I asked him if that was correct and he said he got the price from "the office". I immediately checked the item on the Internet and found four sources for the part at about $45 a piece. Adding S&H may have put the price at about $60. I then called the firm and asked to speak to the owner, Danny Sides; I had dealt with him directly many times from when they were starting up. He wouldn't talk to me but the parts counterman, Chester got on the phone. I had recently bought a new fan motor for this same unit from Chester and he and Danny actually troubleshooted the problem on their counter (I brought the old fan in, the bearing was seizing up). The fan motor was $199.14 with tax and the same Tech had to go to their supplier to pick it up. I though that price was reasonable given the service I got. I have been in the motor repair and electrical equipment business and have a good feel for relative value. After arguing with Chester and several "on holds" while I assume he discussed it with Danny Sides he lowered the price of the control board to $350. Claiming the Internet vendors were selling below cost and ordering by the car load (then why doesn't he buy from them?). I canceled the annual service contracts order, paid $89 for the service call on the one unit and the $350 parts cost and told them I would never again do business with them. I stapled the results page from my Internet search to the check. I keep good records and checked what I had spent with them in 2010 & 2011 (not counting this call) and it was over $1,000. Good contractors can turn greedy, particularly when they have a good business plan that skirts their competition.
Response from Air Force One Air Conditioning
"We are sincerely sorry that the member had a problem with our pricing, although we are pleased that he gave us high marks for QUALITY, RESPONSIVENESS, PUNCTUALITY AND PROFESSIONALISM. We promptly and properly diagnosed the member's problem for him and even gave him the correct circuit board part number. He was free to order the part over the internet and install it himself, but he chose not to. Note to internet do-it your-selfers: spend $100-150 with shipping, after 7-10 days you may get the right part and find that it's missing a component, like wiring harnesses that you can't get anywhere. What about the warranty? Can you really understand the installation instructions? What if you burn it up putting it in? It's ok if you want to try, but beware of the downsides. Now, anyone that has a circuit board go out in their furnace knows that it costs appx. $450 to replace and as he says we discounted it to $350. Perhaps in a year or two, when the member's finds out how good we've really been to him over the years we will welcome him back. Final note: I am not a big fan of extended warranties: however, I can assure you that Extended Warranties on Air Conditioning Equipment is one of the best buys a consumer can make. One serious breakdown over a 10 year period will cost about the same as a 10 year extended parts and labor warranty."
James P.
Mar 2011
In July, 2009, my a/c system quit entirely. Air Force One was one of 4 companies from which I received estimates ranging up to $10,500 for complete replacement of my HVAC system. (Both the furnace and the compressor were dated 1980's.) Air Force One was not only the lowest estimate by approx. $1000, they were the only company offering a system which qualified for the $1500 Tax Credit. In addition, Rheem, the manufacturer, was offering a $1000 cash rebate; so, my final cost was about $5200. My electricity bill (which had been in excess of $400/mo during the summer months for the first two years I lived in the house) has not been above $225/mo since! They arrived at the time promised, got the entire system installed and working in much less time than I would have thought possible, and left not one scrap of trash or mess for me to deal with. They also have a great deal on twice a year system checkups.
Jason S.
Nov 2010
Great! They scheduled me the same day I called and honored my request for a phone call to allow me to leave work only when they were nearby. The technician was polite and smart. He put on shoe covers and kept me informed on everything he learned. Ultimately, a capacitor had began to fail and $95 later (because they discounted me their service charge) I was up and running. With a 15 year old furnace, I feared the worst and felt like Air Force One A/C was honest and respectful. I'll gladly use them again.
KELLY M.
Sep 2010
Arrived about 30 min after we placed the call, quickly diagnosed the problem, made the repair and got the unit going. The tech was professional and courteous.
C C.
Sep 2010
They came yesterday and every thing went great. They were on time. The service rep was great in every way. They replaced all the parts needed or they ordered what was needed. I would recommend them to everyone.
Terry W.
Aug 2010
Air conditioner was underperforming in the hot weather, so we called late Friday afternoon and service appointment was made for first thing Monday morning. Service man and assistant responded and all work was completed in about an hour. Assistant advised that we should clear debris (grass clippings, leaves) from coils regularly or the compressor might be suffer extra wear.
Michelle D.
Aug 2010
Chester was the guy that we dealt with. Angel did the installation. He and his buddy were getting ready to leave and I went upstairs to check it out. One of the things they put on the return wasn't even connected. It was lying on the attic floor. There was cold air blowing out everywhere and he said that was okay. There was trash everywhere in the attic and they had not sealed up certain sections and there was fiberglass insulation just hanging there around the old ducts. It was really, really bad. They said they would be done in a certain amount of time and they weren't. They were there all day literally. I think I spent like 4 days of my life trying to get this done. They were supposed to have it inspected and they didn't. The owner of the company was supposed to check it out and he never showed up. Chester said that the owner was going to come and he decided not to. I found out later that they could have added dampers and they never told me. I don?t trust the quality. I had a guy come from the city to look at it and he said they performed the minimum. They said it was going to take 2 days and it ended up taking 6 or 7 days. They were going to leave with the thing hanging on the attic floor and they said they were done. They basically lied to me. They also damaged the ceiling when they put the returns in and they had to send in a specialist and he was awful.,
Renee R.
Aug 2010
From my initial call to completion of my service, everything went extremely well. I told the woman with Air Force One A/C that I found a coupon in my Angie's List catalog for a free service call with repair. We scheduled a time. Kevin was prompt, the office called to inform me when he would be there and if he could come earlier. When I met him at the house he already had his booties on to keep the floors clean. He determined my problem and called for the part. Though he thought one was in Garland it turned out that it was somewhere else. Instead of returning the same day we scheduled for two days later. I was again given a courtesy call telling me Kevin was on his way. He installed the new board quickly, filled out my paper work quickly and left me service contract information and was not pushy. They also give you a jar of jelly on the way out. The owners make it in Canton and it's YUMMY. I will definitely call again and recommend them to anyone.
Mary J.
Aug 2010
They came out on 6/1/10 to conduct a maintenance on my system. At that time, the gentleman told me I needed to replace my drain pan. I asked him how much it would be & he said $200. I asked if it could wait, and he said since he just cleaned the pipes, it could wait a little while. Two weeks later, my fan was not working in the compressor. They came over & replaced it for approx $425. I left to go out of town for 4th of july & returned home on 7/6 to my ceiling caving in & water all over my kitchen, a result of the drain pipe being plugged. I phoned them to let them know what was going on, and they claimed they are not responsible for the ceiling repair because they told me the drain pan needed to be replaced. I would have replaced it if they had said it needed to be done immediately. I obviously paid for the fan, so it wasn't an issue of not being able to afford it. Additionally, the drain pipe shouldn't have clogged up again in less than a month, had they done the maintenance properly the first time. I phoned Metro Environmental to come over to do maintenance again, and they are in agreement that Air Force One is at fault. They have even written a letter for me if you are interested in seeing it. There are even more details I can provide if you would like further information, including a recorded phone conversation with Chester from Air Force One who told me they put bleach tabs into the drain pipe at the time of the maintenance (which is what probably plugged the drain pipe). I would like the cost of the ceiling repair taken care of, as well as a return of the remaining prepaid 2 year maintenance contract I signed with them. Thank you for your consideration, I appreciate any help you can offer.
Response from Air Force One Air Conditioning
"In an effort to resolve this issue with the member's satisfaction, our company had agreed with her to accept the decision of the Better Business Arbitration in response to her complaint. The member has received the refund of the unused balance on her maintenance plan as she requested. Following is an account of services provided to and telephone conversations with the member, along with appropriate attachments that has also been sent to the BBB and the Texas Department of Licensing and Regulation. June 1, 2010 the member purchased a maintenance plain and received first cooling check. Technician noted on invoice (attached that the drain pan was rusted through and needed to be replaced. (The water problem must have been ongoing for the drain pan to be rusted through). June 3, 2010 - office staff emailed proposal; (attached) to the member at the address she had given technician on June 1, 2010. The proposal states that this repair needs to be done before damage occurs. June 14, 2010 - the member telephoned and requested a service call. Technician went to her house and found condenser fan motor needed to be replaced. Technician replaced condenser fan motor. July 7, 2010 - the member telephoned, she was very upset, said water had leaked onto her ceiling while she was out of town and demanded that we pay for the repairs needed on the ceiling while she was out of town and demanded that we pay for the repairs needed on the ceiling or she would file suit. Chester talked to the member and reminded her that we had sent her a proposal that had recommended she replace the emergency drain pan before damage occurred. The member said she was going to sue us because we must be at fault. Chester recommended that she make a complaint to the BBB and we would accept their arbitration option. Response: the damage incurred was the result of the member's main drain line clogging up causing the condensation to go to the emergency drain pan (which was rusted through from previous water sitting in it) and damaged the ceiling. This fact is acknowledged by the member and confirmed by Metro Environmental. Now, the member believes that her drain line could not get clogged up in 34-35 days. In my telephone conversation I explained that drain lines can clog at anytime and this too is confirmed by Metro Environmental. In her insistence to find Air Force One A/C at fault she stated that it was the condensate pan tablet that clogged the drain line. If this had been true, the drain would have clogged up on 6/1/10 and the tablet would have dissolved well before 7/4/10. The member told Metro Environmental that the technician told her that she could wait until fall to replace the damaged emergency drain pan. The technician adamantly denied this. She tells your Department that the technician told her she could wait "a little while", while the technician does not specifically recall the conversation he states that if there had been any discussion about waiting he would have advised her of the dangers of waiting. Further, the work order signed by the member states that the emergency drain pan needs to be replaced and our quote of 6/3/10 (copy attached) tells her that failure to so could result in damage. Finally, the member says that Metro Environmental agrees "...that Air Force One is at fault." and of course this is not the case. For the above reason we must decline the member's demand for damages. I trust that this has explained our handling of the matter and if additional information is needed, please let us know."
Michelle D.
Aug 2010
FABULOUS. There was a glitch with our unit but it all worked out. We noticed the AC not running efficiently and the pots were rattling. I had another company diagnose the problem because they came out right away. I got two quotes: The first was about 170.00 more than Shawn's. Having just replaced the HVAC unit at our rental house, our budget was tight. Shawn gave me a quote within 2 hours and came out two days later with Veto. BUT--they couldn't replace it because the replacement shaft and squirrel cage parts were defective. In the meantime, they did the yearly maintenance and told us our outside unit was pulling amps and was in a degree of bad shape (replacing it within a year, it was he said). They made arrangements to come back on Monday after testing the next replacement part (the first was crooked). One thing I was not happy with was that they left the fan in the "on" position, which meant it was running from the late morning until 10PM. at that time, we noticed some issues and the hvac was loud and the light bulbs were flickering. . We slept in the second floor living area. The next morning (Saturday), I texted Shawn at 7:08. He responded at 7:38. I phoned and he made arrangements to lend us a portable AC room unit and he worked on getting the part. He responded to my text around 11:30 within minutes and had found another replacement part and sent Veto to the house around 1:00, just like he said. When Veto left, it was running great. I paid for the 149.99 yearly service fee and got a discount off of the 590.00 quote. I would definately use Shawn and his crew. BTW, Shawn showed up on time the first day and worked with Veto. I really appreciated that as I had asked him if he could possibly make it and he said he would try. Veto came by himself on Saturday, which was OK. Veto was nice. I REALLY am happy.
Ami C.
Jul 2010
They provided excellent service. They were prompt and completed the job very quickly. We highly recommend this company.
Karl M.
Jul 2010
Best of all no service charge. No cost, nada. Thanks AF1.
John H.
Jul 2010
The receptionist and air conditioning repairman were extremely polite, helpful, and pleasant! They arrived promptly, and worked quickly and efficiently. We were very pleased with their work and price and would recommend them to anyone needing service!
Becky G.
Jun 2010
I called the manager, and he said it sounded like there was a problem with the sewer line and that I should call a plumber. The plumber came out and said that there was nothing wrong with the sewer. I was bothered that I had to pay extra for something that they told me I needed to do and was not the reason. They are coming back a third time to look at it again this week. Chester is very courteous on the phones. As of how things stand right now, I would not recommend them to other Angie's List members.
Ann H.
Jun 2010
Air conditioner would not work during the night and compressor worked but did not blow air at all. I called them at 8:00 am on Sat. morning, they were here at 8:45 am. I described on the phone what I believed was wrong and and made sure they would have the parts to fix it on the truck if possible. They were prompt and quick to detect and fix the problem. No time and a half for Saturday. The circuit board was out and a part to better control the circuit board.Will for sure use again. Very nice people.
Xiaolan Z.
Jun 2010
This was at our rental property. Our tenant called to report that the upstairs AC quit working. This is the first time the AC is used since we owned the house. We had no idea if everything works. The AC is 10 years old. So we were expecting a huge cost repair or even replacing the unit. Only a day before that, my husband and I went to AF1 store in Dallas to pick up some odds-and-ends kind of things for fixing little things in our duct. We were really impressed with their sales people at the store. They were very knowledgeable and very patient trying to explain to my husband how to fix those things. So the first thing I did receiving the phone from our renter, I called AF1. They have a service department! They came out the next day. (Because they were swamped by phone calls after the long weekend.) Within minutes, Kevin (the service man) told me that a battery (of some sort) needed to be replaced. The part is $95. So our cost would have been only that plus the Service (Diagnosis) Fee, about $150 total. I was very impressed with the skill of the service man, his honesty and his professional attitude. I went ahead signed up with their service plan for our rental house. It saved us the fee on the service call, and we also get 15% discount on the part. I have also switched our own house AC service plan to AF1, because I feel that I can trust these people not over charging me on service that I do not need.
Prakash J.
Jun 2010
I was signed up for yearly maintenance but did not get it done at the right time. The agent told me they sent me a reminder which i never received... the whole time looked like they dont want to do it and its a waste of time since they already charged me for it... bad service... will not sign up again..... -thx
Michael H.
Jun 2010
I was very impressed with this company. Chester came out and gave me a quote after taking photographs of my old unit. He made me aware of all rebate offers. They responded quickly to my emails and calls and answered any questions that I had. They do great work.
Gavin R.
Jun 2010
The service call went well. Fixed a simple problem with my furnace and then during the A/C check up, they found that the smaller compressor needed replacement. It's two years old so thought it was under warranty and determined that it was, so they took care of that for me. Each time I've used these guys, I've been pleased with their service, professionalism and punctuality. Plus the call I get from the office saying the service person is on the way to my home. That way I don't have to take half a day off work to meet the service person.
William S.
May 2010
They have done a very good job. They did some work, we had some problems, they did some more work, we had some more problems. They continued on five different times and did everything good. They kept their word and ended up fixing everything with no additional charge. When they said they'd be there at a certain time, they would be. They were very professional and courteous and I highly recommend them.
Matthew C.
Apr 2010
It went very well. I called the day before and they were able to schedule for the next day (Good Friday). They came on time and were professional: a good experience.
Katie V.
Apr 2010
It was very quick. He showed my husband exactly what he was doing and explained each steps. He cleaned off one of those firing pins. He also gave us a free jar of jelly.
David C.
Apr 2010
Kevin and Dale were right on time. We got a reminder phone call from their office about 30 minutes before they arrived. Both men wore shoe covers to keep our floors clean. They went right to work and gave our system a very through check. Their work ticket was very detailed, indicating all they did in their check.
Ann N.
Mar 2010
This company quoted a very good price for this replacement heat pump. Although there were a few flaws with the installation, I would use them again. I called them to correct the installed unit placement (it was not level) and they came quickly and accomplished the correction easily.
Shari M.
Mar 2010
Overall my experience with this company was a very good one. During a very cold snap my heater completely quit functioning. Had to leave a voice mail but my call was returned very promptly. A service person came out the afternoon of the same day I called and took care of the problem. While he was there I asked him to make a note of any information that would be needed for someone to give me a quote on replacing all my duct work and drain pan, work I had known was badly needed for a couple of years. I received a quote via email within two days and had the additional work done. The day after everything was finished my unit again quit heating. I called the company and they sent someone out immediately. An additional part had gone out and needed to be replaced. The company, to their credit, charged me only for the part and not the service call since they had been out the day before. Everyone I dealt with was very professional and I was delighted with the service. I plan to use them in the future for all my heating/cooling service needs.
Licensing
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FAQ
Air Force One Air Conditioning is currently rated 4.7 overall out of 5.
Air Force One Air Conditioning accepts the following forms of payment: CreditCard
No, Air Force One Air Conditioning does not offer free project estimates.
No, Air Force One Air Conditioning does not offer eco-friendly accreditations.
No, Air Force One Air Conditioning does not offer a senior discount.
Yes, Air Force One Air Conditioning offers emergency services.
No, Air Force One Air Conditioning does not offer warranties.