BROWN FLOORING

Work was performed exactly as he estimated and scheduled. I would definitely hire him again.

Great experience overall.  He answered all phone calls and kept in touch by email and phone during the work.

To install our flooring, Randy and his team performed the following tasks:

• Removed existing carpeting from stairs and entire second story.
• Leveled the floor, which was extremely difficult because our place was built in 1980 and had settled over time.
• Installed laminate flooring for about 800 square feet of living space.
• Installed trim, etc. to finish the job.
• Installed carpeting on the stairs.

We purchased engineered wood flooring from Lumber Liquidators and were given the names of installers without any endorsement. Mr. Brown came out to our home within 1 day and gave us a written estimate for the installation. He was very knowledgeable and asked questions to find out what our expectations and needs were regarding scheduling. He and his crew were very punctual and finished the job on time. They moved all our furniture around carefully and put it back where requested as we had earlier indicated that we were switching some room's furniture around the house. Since the job covered 5 days, they cleaned up after each day's work inside and outside. The crew was friendly and worked well together as a team. Very professional. Mr. Brown always returned our phone calls in a timely manner. He was able to install additional tiles (which I purchased) around our fireplace. We love our floors. Brown Flooring made the installation go quickly and without any surprises. Estimates for the wood and prices were exactly correct.

I was given Randy's name by a flooring store that I purchased my hardwood floors through. Our home had a plumbing flood in August and had to be completely gutted downstairs and most of upstairs. Randy came out to give us the bid for the wood floors and we ended up hiring him separately to do the travertine flooring in the rest of the living areas downstairs. Communication with Randy and his wife, Charlotte, was prompt and professional from the very beginning. We scheduled the install about a month in advance. Before the install, we called and asked Randy to pick up all of our travertine materials for us because the travertine was in crates, not boxes. We agreed on an additional fee to do so and from that moment on we loved working with Randy and his crew. They showed up on time when expected, worked promptly and cleanly, were courteous to me and my family and were very trustworthy while in my house. His crew also worked well around other contractors who were in my home at the same time. We forgot to ask Randy to include the kitchen backsplash and upstairs guest bath in the original bid, but we were able to add both those items at an agreeable price and it was no big deal. Randy's work was just beautiful and exceeded my expectations! So, yes, he does a great job, but what touched me most was the way Randy and his brother made a point to talk to my 9 year old each time we came to the house to check on the progress (we lived in a temp. apartment during all renovations). They sincerely asked her if she liked the way things were turning out in our "new" house and it made her feel important. They didn't have to do that but it meant a lot to this Mom that they did. Even with all the changes to the original plan, (and I had a LOT of backsplash to do in my remodeled kitchen) the additional days added to their time was sufficient for the other things we asked them to do. Randy never balked at any changes or suggestions or questions my husband or I had. We could ask his opinion and felt we got honest answers. Overall, I would not hesitate to use Randy and his crew again for any of my flooring needs or to recommend him to family or friends. He showed up early, worked late and did exactly what was asked of him while seeming like he was enjoying every minute of it. Our home had uneven walls and unleveled areas (which we did not know about) that made his job more difficult, but you would never know it by the quality of the job he did here. I am a very "type A" personality and Randy, Charlotte and his crew really impressed me. I don't think you'd be sorry by hiring this company for any type of flooring or tile needs you have.

Provider was prompt, professional and competitvely priced. I was pleased with the outcome.

Amazing service.

Randy came out as scheduled to view the job and give a bid. It was a small job and he was willing to work it into his schedule because we were in a time bind. On the first two days of work, he arrived ahead of schedule but on the third day he had truck problems and never came. He finished the following day. He did a great job and I would recommend him but suggest that you check his measurements (we both measured the room independently). He said I hadn't purchased enough flooring (I had), and the measurement he gave me for the trim was not enough (which I fortunately realized before I bought it).

Fantastic job and great value. Installed black rubber floor.