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Milburn Plumbing

Sewer Main Clearing, Plumbing for a Remodel or Addition - Install, Faucets, Fixtures and Pipes Repair or Replace,

About us

Licensed plumber offers under slab leak detection & general plumbing services, from kitchens to bathrooms. We install dishwashers, garbage disposals & hot water heaters. Emergency 24 hour service. Sump pumps & drainage systems can be installed to direct & discharge water to a drain. Video inspections are available as well as Hydrostatic Pressure Testing. Call for toilet, shower, & sink repair. Emergency 24 hour service.

Business highlights

Emergency services offered
17 years of experience

Services we offer

Bath & Shower Services, Dishwasher Installation, Garbage Disposal Installation, Gas Leaks, Hot Water Heater Services, Inspections & Testing, Repairs & Installation, Sewer & Drain Services, Sink & Faucet Installations & Services, Sump Pumps, Toilet Plumbing, Under Slab Leak, Water Leak Detection

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
3.817 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
65%
4
6%
3
0%
2
6%
1
24%
Showing 1-17 of 17 reviews
Shawn N.
May 2015
1.0
$75

I had to pinch myself a couple of times while the plumbers were at my house.  First he flicked his cigarette in my yard.  He then allowed me to explain my issues which are stated above, but didn't focus on what I was saying as he was walking around.  I told him "when I wash dishes, we deal with a temporary sewer gas smell in the living room...I believe I either have a vent leak or a break beneath the foundation".  He asked where my cleanouts were, I told him that they were outside the kitchen and bedroom area.  Before looking behind the washing machine, he asked me to move my cat litter boxes (I put them on the kitchen counter).  He then grabbed a bucket from my garage (without asking) to stand on and peer behind the washer.  After doing so, he stated "you have no cleanout".  I explained again where the cleanouts were located.  He then climbed in the attic to inspect the vent pipes and came out to state "they aren't broken and are fine because the didn't twist and pullout"...my response "they may be cracked...is this a possibility", he stated yes, but didn't have the equipment to verify.  He then moved to the kitchen sink and "sniffed" around under the sink.  He stated "all I smell is cat litter", I responded "yeah, that could be because your nose is right next to one".  "Sir, I don't smell sewer" he again stated.  This was after I told him that it only did it when water was running on multiple occasions.  He had a "I am in a hurry" attitude.  He went outside to his truck to make some phone calls at which time I did what was necessary to invoke the horrible smell.  I had to go get him and ask that he come witness the smell.  When he did, he said "yep you have a problem" and guessed it may be from beneath the house based on human instinct.  After this he said he would have to refer this to another company as he did not have the equipment to diagnose.  My thought "What plumber doesn't have a camera if they assume a break in the line" and "what plumber is not able to do a leak test with a balloon in the septic line"...AND WHAT PLUMBER doesn't even have the courtesy to protect their nasty boots in my house.  Still had to pay the AHS service fee for a diagnosis that I already as a home owner figured out on instinct only.  Off to the next plumber appointment tomorrow.  I caution the next plumber that enters my home and is clueless...my patience will = "leave my house now!"

Avoid and find a professional company...not just an everyday "Joe".  I am making a complaint to AHS as I feel he just showed up to pick up $75
---------------------------------------------------------------------------------------------------------------------------------------------------------------------
UPDATE:  AHS referred another plumbing company and accepted a statement of what occurred.  The resulting diagnosis was a grease clog/stoppage 11 feet in from the side clean-out.  The next plumbing company took the time to contact AHS to request approval for funding to diagnose the situation with a camera.  They didn't have their camera equipment and set-up a next day appointment to care for the situation.  Within 1.5 hours, they diagnosed a stoppage, cleared it, charged an hourly rate to clean the line and where gone by hour 2.5.  AHS approved the full bill of $270.00.

AS OF YESTERDAY:  Without prior contact from Milburn (no calls...no bill in the mail) I received a collection letter 5 Jun stating that my card was "declined" and that I owed a service fee of $75.00 plus interest of $1.18 to Milburn.  This letter identified that it was sent via certified mail that arrived via first class mail.  On top of this there is a separate document that is labeled "Notice of Intention to File Mechanics Lean" for the amount of $76.18.  I contacted USAA (my bank) to inquire any history of credit being run on my card from this company.  USAA reported that no attempts to receive payment occurred from Milburn in May 2015 and I had not had any declined purchases.  USAA stated that if I did, the overdraft protection would have kicked to care for the situation and they could see the history of who ran credit.  USAA offered and is providing the documentation for a court appearance if necessary.

After communicating with a lawyer under free consultation, they expressed to me that this is absurd and they would gladly take the challenge if this escalated while advising me to not to pay the $1.18 as it is clearly evident with the documentation that will be received by USAA that they do not understand the law in conjunction with the correct due process of requesting payment.  We figure that they probably performed one of the following errors that could have been cleared up by simply calling me:  A) Either they documented the card number wrong B) failed to obtain the 3 digit code on the back of the card if required.

As you can tell, I am very irritated and ready to face this one!  It is the purpose, not the amount.  I wish to remit payment for the service fee and will do so in person on Monday with my own receipt for them to sign after I diagnose the issue at hand with the office staff.  If I can see that the error is evident from their end, they can file that $1.18 interest lean against my house and I will happily return a lawsuit for that amount plus legal fees while allowing the legal system to educate based on the quality of service provided.    

All simply over a staff member not being proactive and contacting the customer to resolve a credit card number...this could have been avoided!  There is a difference between ?declined? and ?invalid? card number as they stated my card was ?declined? with ?!!!? after the word.

Again, absolutely avoid, go with a reputable, more organized plumber.  Not one that turns to NationalLienLaw.com to request payment without prior contact and proper invoicing.  

Response from Milburn Plumbing
"(removed member name), My name is Ben Marshall, and I would like to address some of your concerns. I am sorry about the plumber smoking when he arrived at your property, and he has been instructed not to smoke when visiting customer's houses in the future. I am also sorry that he used your bucket without asking. I am sorry that it took some time to establish that there was a smell, but as you stated yourself the dishwasher needed to be run first. I do thank you for running the dishwasher for our plumber. As for why we did not bring additional testing equipment, we were informed that we would be going out to deal with a stoppage in your pipes, so we came prepared to deal with a stoppage. Also, AHS did not authorize us to do additional tests (which we would have charged for) so we had no reason to bring surplus equipment. I am sorry we were unable to resolve your problem and wish you luck as you continue to pursue this. If you want to hire us independently of the warranty company, we would be happy to conduct a more complete test. Sincerely, Benjamin S. Marshall Vice President, Structural Repair, LLC Structural Repair, LLC as General Partner for Milburn Plumbing, Inc."

D'anne T.
Feb 2015
1.0
$75
He said it was just sediment in my water heater. He told me that it wasn't covered by my American Home Shield plan. He just wanted to leave. He didn't even bother to drain it. He blamed it on my water softener and then left. He was up in my attic for only a few minutes. He didn't want to bother to find the real problem. I called my other plumber, who told me that this guy lied to me. I don't appreciate being lied to, when it comes to hot water for my family. He didn't even take any tools up there; he just wanted to check me off his list. He tried to charge me $75.00 for a service charge, but I didn't pay it. I have to pay $1000 out of my pocket to fix it, when they should have covered it. Buyer beware.

Felicita M.
Dec 2014
2.0
Yes, I recommend this pro
They were terrible at actually making an appointment.  They kept saying we will call you back, we will call you back, but they didn’t and we ended up having to call them.  However, the gentleman that finally came out was exceptionally kind.
Response from Milburn Plumbing
"We are glad that once you were able to schedule an appointment that the work went well. We apologize for the delay in getting everything scheduled and want to let you know that we are aware of the problems. Several changes have been made since your service call and that will make scheduling much quicker and easier. Thank you for bearing with us and I hope that you will consider us in the future. Sincerely, Jason Milburn"

DONAVAN B.
Dec 2014
5.0
Yes, I recommend this pro
The contractor plumber James came on time asked me what issue was and within 20-30 minutes diagnosed and fixed the fault without a total water heater replacement as reccomended by another contractor. James acted as a true professional and is a credit to his profession as well as Milburn Plumbing.

Felise D.
Aug 2014
1.0
$171

When I called Milburn plumbing I asked for an estimate of the cost to install a new kitchen faucet.   The receptionist quoted me the price for one hour.   I asked if I could use my coupon from Angie?s List which was not expired.   The receptionist said she didn?t know but would check and call me back.   She did not call me back.   I requested their service because my kitchen faucet was not working and their hourly rate was better than the other 2 companies I called.   When the plumber came out, I asked if I could use my Angie?s List coupon and he said he needed to check, even though it was not expired.   I asked how he was going to install it by himself because someone had to hold the parts from above the sink.   He said that the office sent only him so I had to hold the faucet from on top.   This job took 1 ½ hours but they charged me for 2 hours because they round up.  I expressed my frustration due to being told it would be done within an hour.  So he called the office and they decided to honor the coupon.   I ended up paying about $70 more than the competitors had quoted me.

Within days, one of the faucets became loose.   I called Millburn and the same plumber came out by himself again and adjusted it with my assistance.   Within days, it was loose again.   The owner of Millburn told me that they would come out one more time but if that didn?t fix the issue then it was my faucet that was the problem (even though it was brand new).  I called the manufacturer of the faucet.   They sent me another faucet.    I requested a different plumber and complained that the first 2 times they only sent 1 plumber, which ended up costing me more money because they charge by the hour and ended costing me more lost time (not to mention that I was not reimbursed for my assistance.)  A different plumber came out with his assistant.   He stated that he found that the faucet was not properly installed, which was why the faucet did not remain secured.   He did not need to install the newly received faucet.   The service I received from the 2nd plumber on the 3rd visit was efficient and professional.   I give this company a grade of D- because they would not answer my question about the coupon in a timely manner, they sent only 1 plumber which made the job exceed the usual time estimate for installing a kitchen faucet, the plumber did a poor job, I had to be the plumber?s assistance which cost me 2 hours of my time, they cost me even more time by sending the same plumber alone the 2nd time who then ended up making the same mistake again.   I don?t give Millburn an F because they did send another plumber out a 3rd time, they sent him with an assistant, they did the job correctly that time, and the faucet is still working properly at the time of this review.



JUSTIN J.
Jun 2014
5.0
Yes, I recommend this pro
$160
unknown

Rocky N.
Feb 2014
5.0
Yes, I recommend this pro
$225
IT WAS EXTREMELY COLD THAT DAY AND THEY SHOWED UP ON TIME, VERY PROFESSIONAL, TOOK CARE OF MY PROBLEM AND CLEANED UP AFTER THEY WERE DONE. I WOULD HIGHLY RECOMMEND THIS COMPANY FOR YOUR PLUMBING PROBLEMS.

Lee M.
Nov 2013
1.0
$75
The plumber who was sent out was late for the appointment, and complained about the multiple repairs.  He said that he had only scheduled time to fix the shower handle, and that it would set him back to fix the other two leaks.  Plumber had difficulty figuring out how to shut off the water to the house, and overall was incompetent.  He spend about an hour taking apart the shower handle, before he said that it was missing a part which he couldn't replace.  He then left without putting the shower handle back together.
Response from Milburn Plumbing
"[removed member name] when the work order was placed for AHS the only item on the work order was the shower valve & my technician said that you had other items that you wanted to add to the work order & wouldn't have time to repair the additional items at this time. My technician called me while he was at the residence & said that the valve had been taken apart & was missing parts. On the Delta cartridges they have a heat control limiter & is was taken off or broken off. He called AHS & they told him that is wasn't covered because the part was missing. We go to the residence & make a diagnosis of what we see. It is up to the warranty company what is covered or not. I talked to someone at the residence the next day & explained why AHS had denied their claim. At your request the valve was not put back together because you said that it was gonna have to be taken apart again to replace the cartridge so i told Javier not to put it back together."

Michael F.
Jun 2013
5.0
Yes, I recommend this pro
$60
We have one of those fancy hi-tech faucets that require a college degree to work on. Jason, the owner took the time to figure out its functionality and repaired.  This was an American Home Shield insurance claim, so the service fee if $75.00. Jason would not take the $75, but only $60 as he said that covered his time.  He also took the time to look at the possible installation of a water softener, at my request. He spent about 1/2 hour up in the attic to look for the best way to install. Our water main is counter to our garage so other plumbers have told us that the only way to install would be to dig up and run a water line under our driveway, which is 3 cars wide.  This solution would be very expensive so we never followed-up. Jason said going up into the attic would resolve that issue and he would have an estimate for us in a couple of days. I aske why he thought the other plumbers did not come up with that solution and he could only guess that they did not want to work in an attic in the summer. Jason was on time and under budget and said he guaranteed his work for 60 days if we had any further issues.
Response from Milburn Plumbing
"(member name removed), Milburn Plumbing appreciates the great review. It was not a problem to look at the extra work that wasn't on the work order and give you a bid for the water softener loop. I'm glad we were able to come out and repair your faucet and there weren't any additional cost to you as the homeowner. I did get the bid together and my Admin will be getting with you about the cost. Thank you, Jason Milburn"

Toney S.
Sep 2012
5.0
Yes, I recommend this pro
$75
Call the guys and they called us to ahead of time to let us know they were coming.  Arrived early in the morning were quick and finished in an hour.  Great work.

Al S.
Jul 2012
4.0
I got a call from Jason and he made arrangements to come out at the earliest opportunity.  Apprently Angies List email notification failed and I never received previous attempts to reach me.  My recommendation is to use your phone number and not to rely too heavily on ANgies List email. 

jason gave an estimate and promise to start within a week.  I'll be getting back to them today and schedule soemthing...in the meantime, we'll see how it goes.
Response from Milburn Plumbing
"The email was responded to by the operations manager on the same day. I sent an email back through angie's list because no phone number was provided to contact directly. In the email i asked Member to contact me directly @ 210-424-1862 so that we could set up an appointment for me to come look at the toilet. I apoligize that he never received that email & would still be willing to set up an appointment to look at the toilet."

Wilfredo A.
Dec 2011
5.0
Yes, I recommend this pro
$540
I called "A  W Ready" Plumbing to do a camera test in my sewer line. He inserted the camera through the clean out and everything checked out ok, and he said that the sewer line was cast iron. Then he told me that he will have to pull the toilet and insert the camera from that end. So he pulled the toilet and there were lots of roots wrapped around the wax seal. He inserted the camera and he told me there was a breakage in the sewer line and that he would have to jack hammer the floor and replace the broken sewer line and quoted me $2,200.00 for that job. He charged me $200.00 for the camera test, but did not give me a receipt. I agreed for him to come the next day to do the work, but early the next morning I called him and I told him to cancel and that I was going to have a second opinion on that job. So, Immediately I joined Angie`s list and found Milburn Plumbing Co. here in Converse. I talked to Jason and I explained to him my situation and he quoted a price of between $1,000.00 and $1,200.00.Jason was very courteous and understanding when I talked to him. I?ve told him that I already had someone else quoted me a price of $2,200.00 to do the job, and ihe mmediately said "That guy is crazy." He set up an appointment for the plumber to come out. On Wednesday "Jeff" immediately removed the toilet and found out that the roots were coming in between the foundation and the sewer line under the toilet. He then removed the old flange and it was full of old roots under the old flange. He drilled out the old flange, reinstalled the toilet and only charged me $540.00 with a 10% discount for being an Angie`s list member. Jeff was very sincere, courteous and understood every aspect of his profession. I wish there were more companies that will put their customers ahead of their money making schemes. I will highly recommend this company to anyone that needs any kind of plumbing work, especially "Jeff" I would not ever recommend "A W Ready" Plumbing to anyone and beware, because this Plumber does subcontract work for A & J Foundation and Construction and they are a bunch of "Scammers". However  Jeff and "Milburn Plumbing" saved me $1,000`s of dollars on this job. 
Will
Response from Milburn Plumbing
"I really appreciate the time you took to give us a good review. We strive to give homeowners the best possible price & service. I remember when we first spoke & explained that the price quoted to you by the other company was extremely high. Thank you for giving us a chance to provide you with service & we look forward to having you as a customer for many years to come."

Laura K.
Oct 2011
5.0
Yes, I recommend this pro
$300
I called to schedule in advance, and got an estimate, which turned out to be accurate. The plumbers were prompt and professional. I will definitely call them for any future jobs.
Response from Milburn Plumbing
"Member, we thank you very much for taking the time to let other Angie's List members know about your experience with Milburn Plumbing. If there is anything that we can do for you in the future please let us know. I talked to you personally & i remember that you were a very nice & we enjoyed working for you."

Gail T.
Oct 2011
5.0
Yes, I recommend this pro
$75
With my Home Warranty, it ran me $75, to have cartridges replaced in a  master bathroom shower and a  shower/tub upstairs.  I had worked with Milburn Plumbing in the past and was once again pleased with their response time and the work that was completed. Although, they left a little debris in the upstairs bathroom, overall, it was a very professional and courteous experience.








Response from Milburn Plumbing
"Member, I am sorry for the debris that was left & i have talked to the guys out doing it in the future. We try our best to get items called in for the Home Warranties approved & I am glad that we could get all of your items taken care of."

Kenneth L.
Jul 2011
5.0
Yes, I recommend this pro
$200
On first contact I spoke to Jason himself, who was friendly and courteous, and our appointment was set. He called ahead, which I always appreciate.  I knew I was the second call that day, and had been given the window of 9-12 for arrival., I was pleasantly surprised that they arrived at 9:15 A.M. They quickly assessed the three tasks and got right to work. During their stay, they were courteous and professional, as well as genuinely sweet to my dog! During the garbage disposal work, a very old but slight leak I had forgotten about in the nearby P-trap was noticed by the technician, and he tightened the ring causing the problem without giving it a second thought. It is this kind of thoughtfulness and competence that makes their work shine! I feel they went above and beyond what was asked, and I feel fortunate that they didnt try to charge me for the additional labor on the additional problem; they simply took care of it!  I will always use this company for any plumbing needs. no one holds a candle to them in making a customer feel valued and taken care of!
Response from Milburn Plumbing
"Member, Thank you for the great review. I sent Paul to your home & I know he provided the best service possible. He loves animals & will go out of his way to acknowledge them while in our customers house. We have been to your residence before & has been a pleasure to work for you on more than one occasion. We look forward to providing you with a great service everytime you call."

Gail T.
Jul 2011
5.0
Yes, I recommend this pro
$75
My fee for the service was $75 under my Home Warranty. He was fast, efficient, and left a small amount of debris under the cabinet. He was very pleasant. Overall, a good experience.
Response from Milburn Plumbing
"Member, once again thank you for the wonderful review. I am pleased that we have been able to provide you with service & you once again requested us. What this means to me is that we have gained your trust as a contractor & i am very proud to be your plumbing company of choice."

Marty B.
Feb 2011
5.0
Yes, I recommend this pro
My experience was excellent. They called ahead and arrived on time. They were very professional and personable.
Response from Milburn Plumbing
"I am very grateful for your feed back on Angie's List. This allows us to make sure we are providing each & every homeowner with the best service that we can. We always want everyone to enjoy the service we provide for them & will go out of our way to help every customer we can."

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Milburn Plumbing is currently rated 3.8 overall out of 5.

Milburn Plumbing accepts the following forms of payment: CreditCard

Yes, Milburn Plumbing offers free project estimates.

No, Milburn Plumbing does not offer eco-friendly accreditations.

No, Milburn Plumbing does not offer a senior discount.

Yes, Milburn Plumbing offers emergency services.

No, Milburn Plumbing does not offer warranties.