Milburn Plumbing
About us
Licensed plumber offers under slab leak detection & general plumbing services, from kitchens to bathrooms. We install dishwashers, garbage disposals & hot water heaters. Emergency 24 hour service. Sump pumps & drainage systems can be installed to direct & discharge water to a drain. Video inspections are available as well as Hydrostatic Pressure Testing. Call for toilet, shower, & sink repair. Emergency 24 hour service.
Business highlights
Services we offer
Bath & Shower Services, Dishwasher Installation, Garbage Disposal Installation, Gas Leaks, Hot Water Heater Services, Inspections & Testing, Repairs & Installation, Sewer & Drain Services, Sink & Faucet Installations & Services, Sump Pumps, Toilet Plumbing, Under Slab Leak, Water Leak Detection
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 70% | ||
| 0% | ||
| 0% | ||
| 10% | ||
| 20% |
I had to pinch myself a couple of times while the plumbers were at my house. First he flicked his cigarette in my yard. He then allowed me to explain my issues which are stated above, but didn't focus on what I was saying as he was walking around. I told him "when I wash dishes, we deal with a temporary sewer gas smell in the living room...I believe I either have a vent leak or a break beneath the foundation". He asked where my cleanouts were, I told him that they were outside the kitchen and bedroom area. Before looking behind the washing machine, he asked me to move my cat litter boxes (I put them on the kitchen counter). He then grabbed a bucket from my garage (without asking) to stand on and peer behind the washer. After doing so, he stated "you have no cleanout". I explained again where the cleanouts were located. He then climbed in the attic to inspect the vent pipes and came out to state "they aren't broken and are fine because the didn't twist and pullout"...my response "they may be cracked...is this a possibility", he stated yes, but didn't have the equipment to verify. He then moved to the kitchen sink and "sniffed" around under the sink. He stated "all I smell is cat litter", I responded "yeah, that could be because your nose is right next to one". "Sir, I don't smell sewer" he again stated. This was after I told him that it only did it when water was running on multiple occasions. He had a "I am in a hurry" attitude. He went outside to his truck to make some phone calls at which time I did what was necessary to invoke the horrible smell. I had to go get him and ask that he come witness the smell. When he did, he said "yep you have a problem" and guessed it may be from beneath the house based on human instinct. After this he said he would have to refer this to another company as he did not have the equipment to diagnose. My thought "What plumber doesn't have a camera if they assume a break in the line" and "what plumber is not able to do a leak test with a balloon in the septic line"...AND WHAT PLUMBER doesn't even have the courtesy to protect their nasty boots in my house. Still had to pay the AHS service fee for a diagnosis that I already as a home owner figured out on instinct only. Off to the next plumber appointment tomorrow. I caution the next plumber that enters my home and is clueless...my patience will = "leave my house now!"
Avoid and find a professional company...not just an everyday "Joe". I am making a complaint to AHS as I feel he just showed up to pick up $75
---------------------------------------------------------------------------------------------------------------------------------------------------------------------
UPDATE: AHS referred another plumbing company and accepted a statement of what occurred. The resulting diagnosis was a grease clog/stoppage 11 feet in from the side clean-out. The next plumbing company took the time to contact AHS to request approval for funding to diagnose the situation with a camera. They didn't have their camera equipment and set-up a next day appointment to care for the situation. Within 1.5 hours, they diagnosed a stoppage, cleared it, charged an hourly rate to clean the line and where gone by hour 2.5. AHS approved the full bill of $270.00.
AS OF YESTERDAY: Without prior contact from Milburn (no calls...no bill in the mail) I received a collection letter 5 Jun stating that my card was "declined" and that I owed a service fee of $75.00 plus interest of $1.18 to Milburn. This letter identified that it was sent via certified mail that arrived via first class mail. On top of this there is a separate document that is labeled "Notice of Intention to File Mechanics Lean" for the amount of $76.18. I contacted USAA (my bank) to inquire any history of credit being run on my card from this company. USAA reported that no attempts to receive payment occurred from Milburn in May 2015 and I had not had any declined purchases. USAA stated that if I did, the overdraft protection would have kicked to care for the situation and they could see the history of who ran credit. USAA offered and is providing the documentation for a court appearance if necessary.
After communicating with a lawyer under free consultation, they expressed to me that this is absurd and they would gladly take the challenge if this escalated while advising me to not to pay the $1.18 as it is clearly evident with the documentation that will be received by USAA that they do not understand the law in conjunction with the correct due process of requesting payment. We figure that they probably performed one of the following errors that could have been cleared up by simply calling me: A) Either they documented the card number wrong B) failed to obtain the 3 digit code on the back of the card if required.
As you can tell, I am very irritated and ready to face this one! It is the purpose, not the amount. I wish to remit payment for the service fee and will do so in person on Monday with my own receipt for them to sign after I diagnose the issue at hand with the office staff. If I can see that the error is evident from their end, they can file that $1.18 interest lean against my house and I will happily return a lawsuit for that amount plus legal fees while allowing the legal system to educate based on the quality of service provided.
All simply over a staff member not being proactive and contacting the customer to resolve a credit card number...this could have been avoided! There is a difference between ?declined? and ?invalid? card number as they stated my card was ?declined? with ?!!!? after the word.
Again, absolutely avoid, go with a reputable, more organized plumber. Not one that turns to NationalLienLaw.com to request payment without prior contact and proper invoicing.
"(removed member name), My name is Ben Marshall, and I would like to address some of your concerns. I am sorry about the plumber smoking when he arrived at your property, and he has been instructed not to smoke when visiting customer's houses in the future. I am also sorry that he used your bucket without asking. I am sorry that it took some time to establish that there was a smell, but as you stated yourself the dishwasher needed to be run first. I do thank you for running the dishwasher for our plumber. As for why we did not bring additional testing equipment, we were informed that we would be going out to deal with a stoppage in your pipes, so we came prepared to deal with a stoppage. Also, AHS did not authorize us to do additional tests (which we would have charged for) so we had no reason to bring surplus equipment. I am sorry we were unable to resolve your problem and wish you luck as you continue to pursue this. If you want to hire us independently of the warranty company, we would be happy to conduct a more complete test. Sincerely, Benjamin S. Marshall Vice President, Structural Repair, LLC Structural Repair, LLC as General Partner for Milburn Plumbing, Inc."
"We are glad that once you were able to schedule an appointment that the work went well. We apologize for the delay in getting everything scheduled and want to let you know that we are aware of the problems. Several changes have been made since your service call and that will make scheduling much quicker and easier. Thank you for bearing with us and I hope that you will consider us in the future. Sincerely, Jason Milburn"
When I called Milburn plumbing I asked for an estimate of the cost to install a new kitchen faucet. The receptionist quoted me the price for one hour. I asked if I could use my coupon from Angie?s List which was not expired. The receptionist said she didn?t know but would check and call me back. She did not call me back. I requested their service because my kitchen faucet was not working and their hourly rate was better than the other 2 companies I called. When the plumber came out, I asked if I could use my Angie?s List coupon and he said he needed to check, even though it was not expired. I asked how he was going to install it by himself because someone had to hold the parts from above the sink. He said that the office sent only him so I had to hold the faucet from on top. This job took 1 ½ hours but they charged me for 2 hours because they round up. I expressed my frustration due to being told it would be done within an hour. So he called the office and they decided to honor the coupon. I ended up paying about $70 more than the competitors had quoted me.
Within days, one of the faucets became loose. I called Millburn and the same plumber came out by himself again and adjusted it with my assistance. Within days, it was loose again. The owner of Millburn told me that they would come out one more time but if that didn?t fix the issue then it was my faucet that was the problem (even though it was brand new). I called the manufacturer of the faucet. They sent me another faucet. I requested a different plumber and complained that the first 2 times they only sent 1 plumber, which ended up costing me more money because they charge by the hour and ended costing me more lost time (not to mention that I was not reimbursed for my assistance.) A different plumber came out with his assistant. He stated that he found that the faucet was not properly installed, which was why the faucet did not remain secured. He did not need to install the newly received faucet. The service I received from the 2nd plumber on the 3rd visit was efficient and professional. I give this company a grade of D- because they would not answer my question about the coupon in a timely manner, they sent only 1 plumber which made the job exceed the usual time estimate for installing a kitchen faucet, the plumber did a poor job, I had to be the plumber?s assistance which cost me 2 hours of my time, they cost me even more time by sending the same plumber alone the 2nd time who then ended up making the same mistake again. I don?t give Millburn an F because they did send another plumber out a 3rd time, they sent him with an assistant, they did the job correctly that time, and the faucet is still working properly at the time of this review.
"The plumber gave a 30 minute courtesy call at 10am. When the plumber could not get ahold of the homeowner he called the office, the admin tried to get ahold of the homeowner at 10:11am with no answer. The homeowner called the office back at 10:25am and said that she had someone on the way and that they would be there at 11am. I said okay I will get ahold of the plumber, the plumber showed up 10:35am and no one was there, he did have other calls to go to that day and we were not able to wait 25 minutes for someone to show up. The admin then called Landmark Home Warranty to let them know that the homeowner had missed the appointment and that there would be a $60 missed appointment fee. Landmark then told the admin to call the homeowner to let them know that for the appt on Monday there will be a $60 missed appt on top of the $60 service fee. The homeowner had called to waive the fee but we could not waive the fee. The appt was between 9 and 1 and we did a courtesy call 30 minutes before we showed up."
"[removed member name] when the work order was placed for AHS the only item on the work order was the shower valve & my technician said that you had other items that you wanted to add to the work order & wouldn't have time to repair the additional items at this time. My technician called me while he was at the residence & said that the valve had been taken apart & was missing parts. On the Delta cartridges they have a heat control limiter & is was taken off or broken off. He called AHS & they told him that is wasn't covered because the part was missing. We go to the residence & make a diagnosis of what we see. It is up to the warranty company what is covered or not. I talked to someone at the residence the next day & explained why AHS had denied their claim. At your request the valve was not put back together because you said that it was gonna have to be taken apart again to replace the cartridge so i told Javier not to put it back together."
"[member name removed], After I received your review here I checked the messages on the on-call technicians phone & there was a message from you on 11/2/2013 @ 10:58 in the morning on that Saturday. The on-call technician ran several emergency calls that day & should have given you a call back to let you know the status of the call that he was on & when he could service your residence. If the technician is on a call they should call you back after they have completed that call, which in some cases might be more than an hour. I understand that you started calling other companies after an hour because your water was off, but my technician should have followed up with you. He should have called & explained to you that he was on a job, then asked you if you still needed service. I will not try to make excuses & i have already spoke to the on-call technician & told him that this was unacceptable."
"(member name removed), Milburn Plumbing appreciates the great review. It was not a problem to look at the extra work that wasn't on the work order and give you a bid for the water softener loop. I'm glad we were able to come out and repair your faucet and there weren't any additional cost to you as the homeowner. I did get the bid together and my Admin will be getting with you about the cost. Thank you, Jason Milburn"
"We are very sorry that a return call was not given to you about your plumbing problem. If it happened to be on a weekend or after hours the on-call plumbers phone would have received the message & should have been checked, that way we can return messages placed by homeowners. We have since corrected this & all calls are answered daily in the office by our secretary & the on-call plumbers are giving messages like they should have before. Once again we are very sorry & the issue has been corrected. Thank you."
"I never received a call or another e-mail after conversation about splitting the job into two parts. I asked you to give me a call when you were ready to start the job & never got a voicemail to call you. If the call was placed to the office after 4:00 p.m.-5:00 p.m. during the week the phones would have been transferred to the technician on call & the message was never relayed to me. If the call to our office was placed anytime on the weekend if would have also been tranferred to the on-call technician. I am very sorry that i never received your message or e-mail from my technician that was on call. I will talk to the technicians that are on call during the week & on the weekends about this, so that it doesn't happen again. I am truly sorry that this happened & will correct the problem."
jason gave an estimate and promise to start within a week. I'll be getting back to them today and schedule soemthing...in the meantime, we'll see how it goes.
"The email was responded to by the operations manager on the same day. I sent an email back through angie's list because no phone number was provided to contact directly. In the email i asked Member to contact me directly @ 210-424-1862 so that we could set up an appointment for me to come look at the toilet. I apoligize that he never received that email & would still be willing to set up an appointment to look at the toilet."
Milburn did show up the next day around noon and the tech said the leak was too minor to detect with his equipment. After about 15-30 minutes he was gone again with no resolution. I did speak with the owner Jason on several occassions but it did not lead to the issue being resolved and AHS had to ultimately find another contractor.
Milburn Plumbing may be proficient with other areas of plumbing per the previous reviews but sub-par in our dealings with them and the leak in our slab. The second company identified the problem as a leak in the 1/2" copper hose bib line, lines were cut behind the cabinet, capped and there are no additional leaks and we have water in the residence.
"We were dispathed out to the member's residence for a leak in the wall & it was coming from behind the cabinets in the kitchen. AHS will not allow us to cut cabinets or remove stone to gain access to a leak, so we asked the member to provide access & we would be back the following day. When we arrived he had the access & we could see the leak coming from the sleeve around the copper, but the leak was so minute that it couldn't be picked up with a listening device. We called AHS to explain to them that we needed to cut the line to do a pressure test to be sure what line it was to correct the problem & they wouldn't allow us to do so at this time. AHS tranferred the job to another company to get a second opinion & from what i have read they capped the line, but did they re-route the line to restore water to every fixture in the house including the hose-bibb? I understand the water was off to the residence for 2 days, but the home wasn't lived in & was having alot of remodeling done before the homeowners were to move in. When it comes to warranty companies we are limited to what we can do & can only do as much as they let us do. We could have capped off the line also, but it's not necessarily the best way to repair it. The best way to be 100% accurate is to do a pressure test on the lines we believe to be leaking & once we find the leak we will re-route them to ensure everything in the home has water."
Will
"I really appreciate the time you took to give us a good review. We strive to give homeowners the best possible price & service. I remember when we first spoke & explained that the price quoted to you by the other company was extremely high. Thank you for giving us a chance to provide you with service & we look forward to having you as a customer for many years to come."
"Member, we thank you very much for taking the time to let other Angie's List members know about your experience with Milburn Plumbing. If there is anything that we can do for you in the future please let us know. I talked to you personally & i remember that you were a very nice & we enjoyed working for you."
"Member, I am sorry for the debris that was left & i have talked to the guys out doing it in the future. We try our best to get items called in for the Home Warranties approved & I am glad that we could get all of your items taken care of."
"Member, Thank you for the great review. I sent Paul to your home & I know he provided the best service possible. He loves animals & will go out of his way to acknowledge them while in our customers house. We have been to your residence before & has been a pleasure to work for you on more than one occasion. We look forward to providing you with a great service everytime you call."
"Member, once again thank you for the wonderful review. I am pleased that we have been able to provide you with service & you once again requested us. What this means to me is that we have gained your trust as a contractor & i am very proud to be your plumbing company of choice."
"I am very grateful for your feed back on Angie's List. This allows us to make sure we are providing each & every homeowner with the best service that we can. We always want everyone to enjoy the service we provide for them & will go out of our way to help every customer we can."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Contact Information
10192 Interstate 10 E, Converse, TX 78109
Get our Angi-powered app
