Superior Window Co

"Our manufacturer has a zero tolerance when it comes to manufacturing defects with their product. If the homeowner occurs any problems, they have to make the window accessible for us to identify if a problem, exits so we may solve it. Superior Window Company warranties the installation for as long as the homeowner lives there. We also warranty the compound around the window. In the event that a problem is identified we ask that the homeowner allow access to the window in order for us to resolve any issues. In Brazoria County, the windstorm certification and inspection process applies to property owners seeking insurance coverage through the Texas Windstorm Insurance Association. Homeowners in the affected areas have options for protecting the window openings of their home from storm and wind damage. The approved options and products are listed on the Texas Department of Insurance website located at tdi.texas.gov/wind/prod/index.html. We would highly recommend that homeowners in the affected areas contact their insurance company as well as the Texas Windstorm Insurance Association regarding the specific requirements in their area. Superior Window Company did not deceive the customer. The customer failed to request a windstorm certified window from Superior Window Company when he purchased the windows last year."

"It’s unfortunate that we missed the opportunity to earn your business. We found out later that the homeowner contacted us by email; however, the email subject read “congratulations” and contained an attachment which put it in our spam folder. In this wonderful age of technology we would request that if, at any time, an email has been sent to us and you haven’t received a response within 24 hours, please contact us by phone as our office is open from 9AM to 6PM during the week. In addition, we have an answering service available 24 hours a day and on weekends to assist our customers."