Rikman Services, Inc.

Great company to work with. Professional and excellent quality of work. I will always use them

Great might be the only one I will use again

Andrew and John were very professional and helped identify the issue. They didn't rush, they explored every possibility before confirming that the issue wasn't with my home. They even spoke with my neighbor (in Spanish) to confirm that my issue was with the transformer. Would use again and would ask specifically for them.

My experience with Rikman was superb. They walked me through the process and made the entire experience very easy. The technicians were extremely professional and knowledgeable about the product. I strongly recommend them.

Very well. I am satisfied and the job was excellent.

This company is atrocious. If you want thousands in damage to your property, the job not installed as sold, and incompetent negligent employees that don’t reply to you about concerns, then this is the place for you!! The owner hired his daughter as COO to protect him while she remains completely elusive and employees laugh in your face about how her and her daddy don’t do anything at all or even bother coming in to work. The meth heads they send to your house damage things and lie. They refuse to reply to issues and then hound you for money like you’re the a****** for not paying for terrible work. Hire someone else to save your sanity.

I would like to thank Rikman Services and their employees, Kathy plus the field guys of the fantastic, well done job for my Generac generator install on November 3, 2023. From the guys hired to dig the trenches to the guys who laid the pipe lines and finally to the men who performed the last connection and started the Generator to ensure everything "was a go", I only have a big "Thank You" for making my day, as the previous Generator Installer assigned to me, failed to deliver. Rikman Services immediately scheduled my install, sent out their Service Agent, Ted, whom was a blessing in itself and got my installation immediately on the way only after a few days of excepting the order. I would also like to acknowledge other names like Andrew, who worked so hard to see everything went right during the Generator install along with his co-worker Sam and Pete and Jason got the pipes laid and the dig crew, Andy, who led the charge with his workers...All in All, you can't go wrong choosing Rikman Services for your Generator installation!!!

They installed my generator for Lowe's five days ago but the gas line was installed about three weeks ago. I'm not certain if there is a problem with the equipment but the way they left my home was a mess. During the install they left mud all over the driveway, walkway, fence, back patio for me to clean, how unprofessional was that. Next, the home building put a swell in the backyard for the water to funnel to the front properly but after they installed the gas line I have standing water more than 48 hours. I was told after it rain several times the hump will go down but that did not occur. Therefore, I called Mr Ted Harris who provided the information about the hump. After I expressed my concerns he told me they are not landscapers and if I had a problem to call Lowe's but his company did the work leaving me with my second issue. Finally, during my install the installer was unaware how to upload the app to my phone and register my equipment therefore, I was told someone would call me the next day to provide assistance but after four days still no call. This company need some help with their customer service, please beware and read the reviews. 12-10-2021

The customer service at this company is very helpful and responsive (my representative was Kayla). Also, the technician who came out to my house, Will, called me when he was on his way and arrived exactly when he estimated. He was very courteous and went to work right away. He kept me informed and pointed out that the reason one of my old toilets was loose at the floor (which was the reason I decided to go ahead and replace them) was that the joint between the mounting plate [the "flange"] and the sewer pipe had been fastened using caulk instead of a proper adhesive. My guess is that the toilets were original fixtures from 1979 so it's a wonder they hadn't broken free sooner. Anyway, he thoroughly cleaned the flanges and assembled them with the new mounting bolts and a proper PVC adhesive. Will thoroughly cleaned up both work areas and the new toilets work great. Highly recommend.

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We had a 1950's bathroom that was outdated, and had a leak in pipe in the wall near the shower that was creating moisture in the wall, but it was functional (great water pressure and no issues with electricity). Rikman Services sent Darren out to bid on the job.  They had completed some install work through Lowe's and so they were a company I felt somewhat familiar with. Darren came out and gave me an estimate and said they could finish the job in a few weeks.  Sounded great!  When I received the emailed invoices, they were not the same numbers or even scope of work that Darren had projected. Plus, the verbiage was redundant and confusing. Darren assured me that he could negotiate the price on his end and it was miscommunication in the office. I believed him and we proceeded with the work.  There was a lot of haggling and drag time... work didn't begin until one month after the initial meeting. One day during that 1st week of work, the workers didn't show up to our job and their wasn't any notification. (This happened several times throughout the project and in hindsight, I should have recognized it as a red flag).  When asked about it, the company and Darren said they were needed at other sites, giving me the feeling that my project was not a priority.  
The job was to include plumbing / new pipes for sink and shower, obvious drain for shower, drywall, insulation (which we paid for and supplied ourselves), an electrical outlet going to exterior of house on porch, replaced electrical outlet near vanity, two overhead recessed lights above vanity, one centered recessed light, one exhaust fan (which we also paid for and supplied ourselves), one shower light. The permit they pulled for the work was for "miscellaneous plumbing permit". Part of the reason I had selected Rikman Services was because they offered both a licensed electrician and a licensed plumber.
So the job continued for weeks, then onto months. There was a lot of problems communicating with the office.  They continually tried to invoice us for work that had not been completed. During the job we ran into several problems including the replaced outlet was not GFCI, then they left the outlet uncovered and hanging out of the wall which ended up giving my husband quite an electrical shock, the light in the shower wasn't mounted correctly, they covered up the shower drain before the inspector came and ended up having to uncover the line again (concrete and all) for that to pass that part of the inspection, ended up with shower drip which had to be repaired before job was finished, scratched one of the Moen Polished Chrome pieces which they said they would replace and never did... I had asked for Rikki Lackey to come out for the electrical portion of the job, but we never saw him.  They sent Darren, the plumber, out to correct the electrical issues. When he had trouble addressing the shower light, he said "I'm a plumber, not an electrician." (Yeah, my thoughts exactly!) 
I addressed the company several times... They sent me a total of 9 different invoices over the course of the project.  They initially came out on 4/1/12 for the estimate, took about two months to get our bathroom (somewhat) functioning, and I sent them an email with several outstanding issues that needed to be addressed on 9/24/12. They sent one of their workers out to do the punch out work, and they said they would call for final inspection the next day.  I NEVER heard from them again and inspection was never completed. Two years later and I still have the baseboards in my garage to be installed and the shower is absolutely useless - no water pressure. We can't take a shower in there and there is barely enough of a trickle to clean the shower.  The electrical outlet above vanity buzzes at times and the walls are so botched, dented, etc.  Each day that passes, I regret ever selecting Rikman Services to do our job.
The two crew workers, Damaso and Casino, were always polite.  Darren on the other hand was a bit raw and would help himself to my ice machine & fridge water dispenser in the kitchen. On many occasions he was late, wouldn't show up, or would be missing in action and the office couldn't even find him.  One time he showed up to the job hours late and had a woman waiting for him in his truck... he didn't even turn off the engine to come in and do the work and didn't have the materials he needed and was in the house for less than 5 minutes before saying he had to run and get something from the store - he obviously had no intention of staying to do the work that day.
Communication with the office was with Bonnie, Steve and Jose. There was lack of communication between the job site and the office.  I spoke with Rikki Lackey one time and he assured me that everything would be worked out. It never was completely resolved. 
Please note - I had tile, cabinets, countertops, paint, and shower door all completed by other contractors. Sink and Moen fixtures were purchased through Morrison and paid for separately.

He is dishonest.  I will never use him again.  He charged me $5000  for a little electrical work and to rebuild the top of the bookcase.  Our friend had a whole bookcase built for $500.  Since then, we found out that he was kicked out in one of our neighbors house and he tries to 2:12 out neighbors the next door.  Nobody that we know will use him because he 2:20.  He likes coming in and saying that he could do this and it is cheap but doesn't give you the price quotes.

We have used Rikman Services twice in the past with excellent results. We now have a plumbing job that we need to be done ASAP. We emailed the company last week outlining the job we want done and they never responded. So I called them and was put on hold indefinitely. Apparently they have grown so much they are no longer interested in little jobs. Very disappointing!

I called this company on Monday (12/09/2013) on 3 separate times before actually speaking to a human being.  After finally getting through the number prompts I was told "all the plumbers were in the field and someone would return my call later that afternoon".  I was in need of an icemaker line installed and electrcal work.  Not with this company, here it is Thursday the 12th and no phone call. I'll take all my business elsewhere if you can't return calls for work, you must be too busy for mine.

He did a good job. He finishes the job to your satisfaction. He gets work done in a timely manner.

The flood light installation was completed in one day. The flood lights were not installed on the corners as expected. The switch plate was broken when installed which required that I be home when they returned to install. The generator service did not go as anticipated. They added the battery charger without conferring with me first. They didn't return with a battery when they said they would and never quoted a price on either part. On the first day I told the service guy that the controller appeared to have a problem but it took them over a week to get it worked out. I had to leave town on 2/20 and the system was not operating when I left. I later called the scheduling desk and they told me it had been completed and they had left an invoice at the front door. When I spoke to my wife about it she stated she did not see an invoice at the front door. Two days later my neighbor brought an invoice over that had been left at his door. Tis made me question if they had even installed the part on the correct generator. I again called the scheduling desk at Rikman and told about the invoice being left at the wrong home and that I was out of town and would be back on 3/5. She was going to have the service guy call me. The service guy called 3 days later to come by and pick up a check. I mentioned again that I was out of town and would be glad to pay once I was home and saw that the system operated properly. He asked that I call him on the 5th and he'd be glad to come by go over it with me and also assured me that the part had been installed on the correct generator. He also mentioned that the office had not told him I had called. Later a week before I was to get home my wife mentioned the service guy that had performed the service came by with another invoice and asked for a check. She told him I would handle it when I arrived home. I received a phone call on the morning of 3/5 from some guy at the office stating Rikki Lackey had told him to call and come by to get a check. I informed him again that I was out of town and would not be back until later in the day. After the call I attempted to call the owner Rikki Lackey on his personal cell and his office phone leaving messages on both for him to call me. I also called the service guy that performed the work and arranged for him to come out on 3/6 at 9:00 am to go over the gen ops. After reviewing the operation I paid the 1477.00 invoice. To date I have not received a return call from the owner of Rikman Services. I will not use them again and will tell everyone I know how unprofessional they are.

IN ADDITION TO THE ABOVE LISTED WORK, I WANTED HIM TO INSTALL A BALLAST IN AN OVERHEAD FLUORESCENT LIGHT BECAUSE OF A HUMMING SOUND IT WAS MAKING. HE SAID HE COULD DO IT, BUT IT WOULDN'T HELP AND TO RETURN THE BALLAST AND GET MY MONEY BACK. HE INSTEAD TIGHTENED SOME MOUNTING BRACKETS AND REDUCED THE HUMMING. I RETURNED THE BALLAST AND GOT BACK $25. HE ALSO REWIRED A LIGHT DIMMER THAT I HAD INSTALLED INCORRECTLY WHICH HAD SHORTED OUT MY INTERCOM SYSTEM.