Donnie's Electric Plumbing Heat & Air

Not happy with this company! My experience has been less than what I had hoped. From unreturned calls, to what appears to be overcharges, to what appears to be illegal convenience fees for paying with a debit card. I was charged $450 to level my A/C unit to help with condensation drain. It did not work. One other company said they normally charge a $75 service call fee for the service. Another said no more than $200. Both of these companies had good reviews on Angie's List. I was charged $132 for 20 feet of hanging strap for a drain pan. Home Depot sells what looks to be the same strap for 20 cents a foot. This appears to be a 3,200% upcharge. Another company said they normally do not charge for strap since it is so cheap. I was charged a $36 courtesy fee for paying with my debit card. I checked the Texas Attorney General website and found this is not legal. I finally got in touch with the owner of the company and secured a refund on the hanging strap as a billing error. I also received a refund on drywall screws and $200 of the $450 labor charge. The owner said I would not receive any money back on the convenience fee, even though I advised him of my research on that charge not being legal in Texas. So, I am somewhat satisfied that I received a partial refund but wish I had not needed to go through such an ordeal to correct the matter.

Little Donnie, owner's son, had done work for us prior to this date. Both times he was quick, explained everything he was doing and why, extremely friendly and professional. Really pleased with his work. Priced as fairly as anyone in that business. Excellent service.