J R'S CUSTOM DECKS
About us
J.R.'s Custom Decks was founded in San Antonio, Texas in 1990. Winner of the prestigious National Association of the Remodeling Industry's "Deck of the Year" award. J.R.s Decks employs subcontractors, many that have been with us for years. We also have some hourly employees for warranty work.
Business highlights
Services we offer
CUSTOM ARBORS., CUSTOM DECKS, CUSTOM GAZEBOS, HOT TUB DECKS, PATIO DECKS, POOL & SPA DECKS
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While our new home was in the process of being built, my wife and I wanted to get a head start on design ideas and estimates for our back deck. We were not ready to start the deck project for another 3+ months as we had other priorities to take care of. Knowing this, JR came out anyways where several other companies would not commit to an appointment until we were closer to our move-in date. The few estimates we received, JR was by far the best in price and materials. JR was great to work with, always on time, very friendly and professional. The best part, his estimate was the exact price we paid, no hidden fee's or surprises. The quality of the work and attention to detail was excellent, we are very pleased with the end results!
The entire process from beginning to end was seamless.
I was anxious to get the project done and it was the holiday season. JR's return call was prompt and he was eager to help.
The arrival time to provide the estimate was prompt and JR was made available to us quickly and even during the holiday season. The explanation for the project was provided in detail with full transparency so that we felt that we could immediately trust JR's plan and his reasons for proceeding with the project in the manner he recommended with safety being the priority the whole time. I appreciated that!
The bid for the project was right on budget and he assured us that there would be no hidden added costs. He was confident about his service and we immediately felt confident in him.
He communicated the following steps for the agreement and materials delivery via email over the holidays and his turnaround time to get it started was immediately after the holiday. This is what I wanted and this is what he accommodated me with as I was worried about my folks - thanks JR!
He sent his supervisor Michael who came by the home to drop off materials the day before and reiterate his plan for the project. This pre-visit was very reassuring to our family. Michael is acutely knowledgeable about the deck industry and is a master at what he does, no wonder JR leans on him to oversee his projects. We immediately felt sure about proceeding with Michael.
The next day, Michael began working and it was a sight! My dad watched him measure, cut, and build this awesome structure in one afternoon, solo! The end result was solid, sturdy, safe, finished and absolutely beautiful. My parents love it! They are so happy! I am over the moon as I was so worried about that step and my folks going in and out of the back door so much so that I had nightmares about them getting injured. My sincerest appreciation to Michael for a job well done! We recognize the personal touch you put into this project, amazing!
After the completion of the job we felt relief and comfort knowing that we got exactly what JR and Michael said we would have and for the right price!
The completed work-site was spotless and we appreciated that Michael took the time to not only complete the project successfully but also to leave my parents home clean as if he was never there. Not very many contractors can say the same.
We were blessed to have met JR and even more so, to have had Michael, a master carpenter, complete the project.
We highly recommend JR and Michael for all your deck needs, you will not be disappointed and your money will be well spent.
We are planning on hire them again soon to work another project.
He and his team were courteous and kept a clean job site. The deck was completed on schedule and looks beautiful! It's going to provide many good years of enjoyment.
After the job started he noticed some additional trim work that needed completed (left by a previous contractor) and he took the time to complete it and only charged me for the materials which I appreciate because the additional work made the job look even better.
if you need a deck built you'll be doing yourself a disservice if you don't give JR a call and give him a chance to win his business.
The team was prompt and professional, and the job went smoothly.
My input was requested during the construction to ensure the deck met my expectations and satisfaction.
The team did a nice job picking up the area upon completion.
Overall, I am very pleased with the process and results!
Terrific job!
I could not give an "A" for the Quality of the work because we found several of the composite boards had discolored areas, as if something had been dragged over the deck after the work had been completed. Possibly, the discolored areas were caused by an air compressor, which was used to blow off the small material left after each screw penetrated a composite board.
Despite the discolored areas left on the new deck, we were very pleased with J. R. and his crew. In fact, almost a month after the work had been completed, J. R. called to check up on our deck.
Rather than coming through the side gate which would have meant possibly ruining new grass and creating a muddy problem, they removed a section of my fence on the other side of the house, and when they finished, put it back. I cannot even tell the fence was disturbed.
JR's quote was exactly what I was charged, not a cent more. I thought he provided excellent service, and made this a stress-free job.
I spoke to JR on the phone and he asked for an email with pictures of the existing railing and a description of what I wanted done. JR followed up with pictures of another project he had done with railing around the patio. It was exactly what I wanted. He communicated clearly that the additional posts for the gate would require a black metal base, but then the gate would be more solid and not move and drag on the concrete as the old one did. When he quoted the price and I agreed, he was able to send his crew out two days later to complete the job in one day. They removed the old railings and completely disposed of it and built the new railings. It looks great!
We agreed on a time and he and his crew were here on time and did excellent and fast work. We asked J.R. for referrals for electrician and sealer contractors, contacted both with his help and both showed up on time, did excellent work.
We now have a beautiful cedar & composite covered deck that will be usable nearly year round
Licensing
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