ROOMS TO GO

I notified my salesman who pushed us off on his manager. His manager didn't do anything but say that he would arrange we wouldn't have the same drivers next time when they come out to give us replacements for the clearly cracked and chipped table and punchtured faux leather chairs. We were told we would have an early delievery for the corrections to be made. This past Th, July 10, we got a call telling us that our delievery window is from 12-4. Are you kiddding me? What happened to the early delivery. I had spoken to Corporate on Friday because they had called me based on my facebook post. I told corporate I was tired of dealing with this and to refund it. So when no one showed up on Saturday to either hopefully pick up the damaged merchandise . I half expected to for them to deliver the replacements and force us to keep the dining room set. No one showed. I waited all day on my only day off and no one called, no one showed. I'm shocked that people do business and stay in business doing these things. I notified that manager, but it always comes back to me "as it's not my fault" I have no control over delivery. I have to call the warehouse manager, don't you know how many delieveries we have on Saturdays?" It's not up to me to know that. Its up to me as a consumer and a customer to be happy with a product that is undamaged. They are so un ethical. They are so used to dealing with mess ups and irate consumers, they really don't know who you are. There is no follow through. In addition when you call the store to ask for the manager, you are told he is in a meeting. Then ...her name starts with a "D" Danielle, I think, she leaves you on hold for 30 minutes. I call back and then ask for my sales rep who puts his tail between his legs and states, let me get my manager. Guess what he is there! just hiding. Slimy, Slimy. I cannot believe these people are still in business in this economy.

They have been out twice for repairs, but their customer service is excellent. We like the product.

Please read the above.

They made it right but it was a major pain in the rear end.

Waited one month for it to come in and then arrived damaged. Company agreed to replace damage unit and that took an additional two weeks. Arrived with another damaged unit so we refused it. Should be another 2-3 weeks for a replacement (third time is a charm right?). Store did not follow up on delivery. We had to keep calling them. After appointment was made it was never communicated at the store so nobody showed up. Had to make another appointment.