Rock Solid Internet & Telephone

installation went fine

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We had this service for a little better than 2 yrs. and never got the amt. of internet we were supposed to get. I kept having trouble with it and finally started receiving a rude response from anyone at the company. They threatened to come get their equipment on several different occasions. Another internet co. finally came into the area and I cancelled the service with Rock Solid. I was screamed at had rude comments made to me and enough was enough. They also charged money to my account that wasn't approved by me. They only took their pmts. by charging the customer and not billing or anything. I ask when the account was set up to receive bills and never received any. Will never have their service again.

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Rock solid bought out Maverick in from Kerville. They have very reliable service. the internet speeds are good and constance. i live out at Lake Medina shores off Whartons dock. I would like a little faster internet but it is not available at this time. my speeds are between 1500 down and 300 up. they keep saying they are upgrading but after 2 years if its not done now properly never will be. After the buy out they did change out the radio. i have been very happy with them i will give them a 8 out of 10.

I've been using this company for around two years. They started out as a very good reputable small buisness in Castroville Texas where the country living makes internet challenging. When we started doing buisness with them their service was very reliable and they were very responsive. I guess buisness has been booming for them because just about everything is automated now (and their automated phone service does not work very well) and they have expanded their offices into town. They cancelled my service on Friday 6 June 14 because they claim the bill was not paid. Keep in mind, I've been paying by auto pay through my banks pay pal for nearly 2 years. Well, I checked with my bank and the check cleared on the 6th of June. i have the check. I started calling on Sunday to get an explanation (was out of town on Saturday) and all I got was tech support that could not help me. They were very gracious and willing to accept my payment though. When I explained I had already paid and had the cancelled check they told me someone would call me back just as soon as possible. Monday i called them back. Same song and dance. Turns out they were closed, so that's why I did not get a call back. Tuesday finally came and no call back. Finally i decide to call them and I come to find out they cancelled my service even though the check did actually clear. Clearly a mistake on their part. No apologies or nothing. I asked them if I had to pay for the days my service was off and they said yes. I asked them if I canceled if they would refund me my money (because you pay in advance) and they said no. I guess I'm stuck with them for at least one more month, but I dont know If it's going to be much longer. They have certainly lost their country charm!

Rural wireless internet is generally not as reliable as internet service in metro areas. I have used three different providers in the time I have lived at my current address in the exurbs of San Antonio, and I was very unhappy with the first two. Rock Solid Internet was the third, and I am extremely satisfied with their service. To preface this anecdote, I have to warn the reader that I am an electrical engineer, so I'm going to get a little technical in my explanation for the other computer geeks (since this was an experience that is geared towards geekdom). For the non-technophile, suffice it to say that RSI is awesome, and you should absolutely get their service if you're out in the boonies and can't get cable modem or DSL. It actually started when I had a complaint about one of the company's policies. I was having some intermittent latency issues (which happens with wireless in general, no matter who the provider is), so I attempted to log onto speedtest.net, a popular internet benchmarking website, in order to see what kind of speeds I was getting. However, I was redirected to RSI's proprietary site, which is hosted on their servers instead. Turns out their DNS server automatically reroutes traffic from speedtest.net to their own servers, giving a result that is favorable to the results from the standard speedtest.net site. At first I was furious, because I believed that this was an intentional misrepresentation of their service. Hosting servers directly on their own servers eliminates the latency that their upstream providers (Time Warner Cable in particular) add to the system, creating a benchmark result that makes the overall network performance seem better than it is. I wrote a hostile letter threatening to go to the BBB (and Angie's List) if this policy was not stopped. The next morning, I checked my e-mail to find a letter from Shane Mitchell, the President of RSI. He personally wrote to me to explain his reasoning for using the redirects. He was extremely forthcoming, explaining every aspect of the company's operations that motivated the policy, and he gave a very valid justification for the policy (helping the customer distinguish between latency issues on the wireless network, and latency caused by the upstream providers that RSI contracted with that were outside of the company's control). Not only that, but he recognized my concerns that the policy was not ideal, and even admitted that he has been looking for a better method of solving the problems created by angry customers upset about issues beyond the control of the company. I was completely blown away by the level of professionalism, promptness, expertise, patience, and accountability displayed by Mr. Mitchell, and RSI in general. I went from one step away from launching a PR assault on his company, to one step away for asking if I could come work for the guy. If I didn't already have a great job, I probably would have. I give RSI my highest possible recommendation! Their services are very reasonably priced, and as rural ISP's go, their quality is as good as it gets (though 100% reliability can never be expected with any rural provider). Moreover, the level of professionalism and integrity displayed by their leadership, all the way to the very top, is probably the best I've seen.