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Zerorez Carpet Cleaning
Carpets or Rugs - Clean at Home, Water Removal Recovery Service, Tile: Ceramic and Porcelain - Repair,
About us
At the heart of the Zerorez revolutionary cleaning technology is its ability to clean without the use of high-residue soaps, detergents, shampoos or chemicals. We want to make sure your experience is as easy as possible. We will clean and test a small area of carpet for free and if you don't believe how well the process works, then you decide whether to continue with the rest of the service or not. No hassles and no worries.
Business highlights
Emergency services offered
18 years of experience
Services we offer
Air Ducts, Tile, Upholstery, We clean carpet, Wool and Silk rugs. We restore and polish stone and cement . We clean and restore wood floors. We offer patented life time air filters. We offer the only FDA ClassII Air purifier in the USA.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.4181 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 77% | ||
| 7% | ||
| 7% | ||
| 2% | ||
| 8% |
Showing 151-175 of 181 reviews
Jeffrey R.
Oct 2011
Have known about Zerorez for a long time and always wanted to try them. Have always cleaned carpets myself but decided it was time to give a professional service a try and I was not disappointed. Brad did a great job and took care of a couple of problem areas for me.
Response from Zerorez Carpet Cleaning
"Thank you for choosing us and giving us the opportunity to serve:)"
KAREN W.
Sep 2011
Estimate over internet was accurate and agreed upon. Arrived within reasonable time of appointment. Did good job as he knew what he was doing. Overall, no problems or surprises. We got what we expected in this service.
Response from Zerorez Carpet Cleaning
"Thank you for sharing your experience with us and your continued business:)"
Kathy U.
Aug 2011
They arrived on time... they were careful with our furniture and considerate not to knock stuff around when the cleaning started... The put the heavy furniture up on blocks so the carpet would dry properly and not damage the wood furniture. Again, no one previously had been able to get the carpets that close to new condition including several big carpet cleaning companies...
Response from Zerorez Carpet Cleaning
"Thank you for giving us the opportunity to serve and taking the time to right such a nice review:)"
David H.
Aug 2011
The job went very well. They were punctual and they did a good job. There were no harsh chemicals used.
Response from Zerorez Carpet Cleaning
"We love hearing your experience with the "Right way to clean"!"
Ariana C.
Aug 2011
poor customer servicel-too expensive-not on time
Response from Zerorez Carpet Cleaning
"I would like to help resolve the issues that you experienced with our company, but you didn't provide much detail. This is the information that I have gathered from the employees, calls, truck logs, and emails that you have sent in. Our records show that you scheduled tile cleaning online. When you scheduled online, we have instructions that explain how our scheduling takes place. When you didn't agree with the time that we gave you, we quickly changed it and moved you up to the first appointment of the day, and from everything I can tell we arrived well within the time window that was given. Even your email came in before the arrival window had passed. Your email complaint explains more a problem with the technician that was sent out and the pricing that was quoted when he arrived. From your email you wrote: "....He quoted me over $600 to clean and strip the tile. I was thinking about paying that but I wanted a 10X10 dining room cleaned to include in the price and he said it was an additonal $100. Very very disappointed with you Technician...." I am sorry that we couldn't come to an agreement on what the services should have cost, but we did leave with no cost or obligation to you. Again, it is unfortunate that we were unable to perform your service. Just know that at Zerorez, we try to differentiate ourselves from the industry with great customer service and no surprises. If we make a mistake we strive to quickly correct it."
GEORGE H.
Jul 2011
Their price was very fair. The overall job was good. They don't mind moving exteriors and help in moving stuffs. They moved all the things by themselves.
Response from Zerorez Carpet Cleaning
"I am so happy to hear your experience. That is the spirit to serve we strive for. Thank you for continued business:)"
JOHN C.
Jul 2011
They are the only company I would ever consider using again. Seth Hopkins is excellent! My carpeting is very light in color, and I have pets. After their work, my carpets stayed cleaner, longer because they don't use a soapy residue. They use something called and lsquo;power-water', which isn't harmful to animals or human. It kills any dust mites, or allergens that may be in your carpeting, and it is environmentally friendly.
Response from Zerorez Carpet Cleaning
"Thank you for your business and your kind words. We think you are pretty excellent too:)"
Melinda M.
Jul 2011
Nick Gibson usually comes out every time. I request for him. He has been to my house many times. Last time he cleaned four rooms. He also cleans tile. He is super knowledgeable and he knows everything about his product. He is good at carpet cleaning. He is fast but he pays great attention to detail. He has even pointed out things to me that even I haven't noticed. He is very punctual and he really communicates very well. I would not use anyone else.
Response from Zerorez Carpet Cleaning
"Wow, we love Nick too. Thank you for the kind words and you business!"
Angela M.
Jul 2011
The tech arrived on time, was great to deal with, moved a few pieces of furniture (couch, chairs, etc) and overall did a very good job. Told me if I had issues to just call them back and they'd take care of it. UM, NOT SO MUCH...
As the carpet dried, I noticed some streaking in the high traffic area that we couldn't see earlier (not and quot;spotsand quot; which I agreed not to treat and could come back (and some did and some didn't)); they're most noticeable with the natural light streaming in vs. the overhead lighting.
When I noted it, I called them back that night and got their machine (about 5pm on the the 22nd). I didn't hear from them so I called them back again on Saturday the 25th about 11am (knowing they work on Sat as the original order taker wanted to set me up for a Sat appt but I wasn't available).
So, I left 2 messages with all my call back info and still have not received a call back. Sadly, the job overall is very good and much better than the other commercial vendors I've used but I'm dissatisfied with their response and total lack of follow-up (the other guys have always called me back within 72 hours to see if I had issues, needed a touch-up, etc).
So while I give them a B or better for their job/work overall, I give them an F for responsiveness/followup which I assign as a critical part of the overall score that drags it down to a C- or worse in my book.
I will not be calling them again if this is the type of customer service I can expect.
Its too bad too...I had high hopes for them due to advertised method of cleaning and glowing/over-the-top recommendations from a local morning radio DJ (and quot;you'll be a raving fanand quot;) who I have to remind myself, is getting compensated for the Zerorez ads on his station.
The quality, punctuality, and professionalism are all related to the tech himself.
The price, responsiveness, and overall are measures of the company.
***UPDATED 7.25.11***
OK, I'm always glad to stand corrected, especially when I benefit from it! ;-)
I had written the above after not receiving (IMHO) the proper f/u after leaving 2 calls with Zerorez for some touchup work.
Almost a month to the day after the initial treatment, I get a very nice email from their Operations Manager Mark who apologized profusely for not getting back w/me after my trying to contact them. We don't know what happened other than I somehow fell thru the cracks, but Mark was more than willing to make up for it. The crew just left this morning from the touchup and it looks GREAT. Took them about 20-25 minutes and they actually did a much larger area than the small area I asked them to retreat. Mark also offered a concession due to the overall experience which I gratefully accepted.
I have to say that this is more along the lines of what I expected the first time around due to their spots on the local radio (and the raving fan DJ) and just talking with the phone rep that setup my appointment and even looking in here (AL).
Therefore, I am revising my initial grade of C to now an A and their responsiveness from an F to an A as well.
I think they're a good value, the carpet looks better now than it did when we move in back in '03, and I will certainly call them again when it's time (I really like the no chemicals as I have a 20 month old and he lives on the carpet as you know).
KUDOS to Zerorez for changing an unpleasant experience to a great one...nice job Mark and team.
THANKS!
As the carpet dried, I noticed some streaking in the high traffic area that we couldn't see earlier (not and quot;spotsand quot; which I agreed not to treat and could come back (and some did and some didn't)); they're most noticeable with the natural light streaming in vs. the overhead lighting.
When I noted it, I called them back that night and got their machine (about 5pm on the the 22nd). I didn't hear from them so I called them back again on Saturday the 25th about 11am (knowing they work on Sat as the original order taker wanted to set me up for a Sat appt but I wasn't available).
So, I left 2 messages with all my call back info and still have not received a call back. Sadly, the job overall is very good and much better than the other commercial vendors I've used but I'm dissatisfied with their response and total lack of follow-up (the other guys have always called me back within 72 hours to see if I had issues, needed a touch-up, etc).
So while I give them a B or better for their job/work overall, I give them an F for responsiveness/followup which I assign as a critical part of the overall score that drags it down to a C- or worse in my book.
I will not be calling them again if this is the type of customer service I can expect.
Its too bad too...I had high hopes for them due to advertised method of cleaning and glowing/over-the-top recommendations from a local morning radio DJ (and quot;you'll be a raving fanand quot;) who I have to remind myself, is getting compensated for the Zerorez ads on his station.
The quality, punctuality, and professionalism are all related to the tech himself.
The price, responsiveness, and overall are measures of the company.
***UPDATED 7.25.11***
OK, I'm always glad to stand corrected, especially when I benefit from it! ;-)
I had written the above after not receiving (IMHO) the proper f/u after leaving 2 calls with Zerorez for some touchup work.
Almost a month to the day after the initial treatment, I get a very nice email from their Operations Manager Mark who apologized profusely for not getting back w/me after my trying to contact them. We don't know what happened other than I somehow fell thru the cracks, but Mark was more than willing to make up for it. The crew just left this morning from the touchup and it looks GREAT. Took them about 20-25 minutes and they actually did a much larger area than the small area I asked them to retreat. Mark also offered a concession due to the overall experience which I gratefully accepted.
I have to say that this is more along the lines of what I expected the first time around due to their spots on the local radio (and the raving fan DJ) and just talking with the phone rep that setup my appointment and even looking in here (AL).
Therefore, I am revising my initial grade of C to now an A and their responsiveness from an F to an A as well.
I think they're a good value, the carpet looks better now than it did when we move in back in '03, and I will certainly call them again when it's time (I really like the no chemicals as I have a 20 month old and he lives on the carpet as you know).
KUDOS to Zerorez for changing an unpleasant experience to a great one...nice job Mark and team.
THANKS!
Response from Zerorez Carpet Cleaning
"Thank you so much for giving us an opportunity to make it right."
Patricia W.
May 2011
They were awesome, everything was awesome. The service pack was great. They were very informative and they were true to their price. They quoted it and that's what it was.
Response from Zerorez Carpet Cleaning
"Thank you for your business and the awesome review!"
Pam C.
May 2011
I didn’t have any problem with them. They were on time and nice. They were professional and really good. They got the job done and they left. They don’t use detergents at all. It is zero residue and so your carpets stay cleaner and longer.
Response from Zerorez Carpet Cleaning
"I absolutely love it!! 50 gold stars to you:) Thank you for your continued business and kind words."
Karen O.
Apr 2011
My brother passed away and I had to get the carpet cleaned in his house. They did a good job. They used green products. My brother was a heavy smoker and they got off the smoke smell from the carpet. They did a nice job. There was only one worker. He was very polite and punctual. He called before he came out and went about his business. There were not complications and I would recommend them highly.
Response from Zerorez Carpet Cleaning
"My condolences on you loss. Thank you for giving us a chance to serve. We are so grateful to hear about you experience and your continued business:)"
PATTY B.
Mar 2011
It was great from start to finish. They arrived when they said they would, and made the process as painless as possible. My carpet looks brand new, and is 7+ years old. Mike was very professional. I would use them again - and plan to as soon as I need for my carpets to be cleaned again. I feel they are very reasonable...and even throw in a Fuller's Gift Card!!
Response from Zerorez Carpet Cleaning
"Thank you for the kind words and choosing us for your cleaning needs:)"
James M.
Jan 2011
Very professional, courteous techs, BUT the lead technician spent at least as much time "upselling" as he did working. Other less skilled companies and people will corner you and ask "do you want the "good" cleaning or the "superior" cleaning; the Zerorez people have a different approach, but the end result is the same. Everywhere there is a special situation (spot), there is an extra fee. Really annoying!!! Just clean the d*** carpet and stop with the car lot hassle!
Response from Zerorez Carpet Cleaning
"I apologize for the experience you had with us. Thank you for taking the time to review us and let us know how we are doing. We want you to be a raving fan of Zerorez. I would love to be able to earn your business back. I can be reached directly at 972-955-5756:)"
Janet K.
Sep 2010
As usual, I received great service from a terrific company. I will never use another carpet cleaner. Zerorez always gets my 5 year-old carpet back to looking brand new. I highly recommend them!
Response from Zerorez Carpet Cleaning
"Wow, I absolutely love it!! Thank you so much for all of your business. We love hearing from you:)"
Dallas K.
Sep 2010
I had my carpets cleaned by Zerorez, and had them apply a stain resistant chemcal. After I got a stain on my carpet, I asked them to come out to remove the stain that wouldnt come out for me. They came out, tried to take the stain out (unsuccessfully) and then charged me another 100.00. BIG RIPOFF! Beware!
Response from Zerorez Carpet Cleaning
"I apologize for the misunderstandings and the issues that you have had. After looking into your claims there are some things to clarify: Your service was initially in October of 2007, and you had us back out in February of 2008. Now...being so long ago (almost 3 years), I don't understand why you are just now reporting the issue. Had it been sooner to the time of service, we probably could have and would have done something for you. Now, I only have invoices to look at, but it appears that on your second visit we cleaned 3 rooms for you and an additional rug at no charge. Which for $100 really is a wonderful price. Regardless here is some information regarding stains. A majority of residential carpet is made out of nylon. Nylon is wonderful for many different things, but it is prone to staining. Virtually every piece of nylon carpet that leaves a mill today, has a stain protectant on the carpet. If you are to read the warranties on the carpet, it is usually recommended that the protectant is reapplied every 12-24 months. Now a stain protectant is not fool-proof. It only provides a window of opportunity to clean up the stain. Depending on the source, its temperature, its pH, and a number of other variables, that may not be long at all. Once a stain gets into the dye sites of the fibers your carpet is damaged - sometimes you can reverse it - sometimes you can't. Unfortunately, accidents happen. We wish they wouldn't, but they do. Had we caused the accident - we would have fixed it at our cost. Our main focus is on creating raving fans - and I wish that somehow we could have rectified this problem 3 years ago when it initially happened so that you too would be a raving fan."
Janis B.
Aug 2010
They were out about 2 wks. ago for an emergency (child treated carpet with bottle of hand lotion!). The original cleaning was thorough and I was very pleased with their prompt response to my panic. A small spot began to resurface and they came back today at no charge and recleaned the spot. Looks great! I'm very impressed with their service and technicians.
Response from Zerorez Carpet Cleaning
"We aim to make you a Raving Fan! Thank you for your continued business:)"
Amy B.
Aug 2010
Cleaning Dallas I had zerorez come this past Sat on their 3 rooms for $129. During the intial walk-thru with my tech, John, he talked to me about adding the pet enzyme on my carpets to get up the stains and odor. He fiddled around on his phone and said it would be an extra $90 charge. Great! So, after he was done, my carpets looked amazing and I was feeling very great about chosing them...that is until it was time to pay. The tech said, i was supposed to have you sign and initial the contract BEFORE I started the work, but forgot. He was telling me about some other add-on and I said, lets see what the damage is first for what you've already done. That will be $432.94 he told me. After coming to and being handed the contract, I realize that the tech failed to mention that it was $90 PER ROOM for the enzyme cleaning. Kind of important if you ask me because quite frankly, I can't afford almost $300 in upgrades. After he left, I called the supervisor, Scott and explained what happened and told him had I known it was $90 per room, I would have never done it. He seemed sympathetic at the time and said right now he could refund me 1 of the $90 charges and 2 $25 gift certificates but if I wanted 2 of the charges refunded, he'd have to talk to his supervisor on Monday and call me back. Well, I hadn't heard from him, so I had to call him and he was less than sympathetic on the 2nd phone call. He said the tech told him that I was told it was a per room charge and the work was already done so $90 was all he would refund. Now, I realize it probably comes out that I'm trying to get free work done and I truely was not. I was more than willing to pay for what I was expecting to be charging and only asking that 2 of the 3 charges be refunded. I guess I should be happy that I'm getting anything back at all, but the 2nd phone call with the supervisor and his tone really has left a bad taste in mouth. So if you go with Zerorez, make sure upfront you really know all the costs before any work is started. On the upside, my carpets do look fantastic and the tech was very nice and knowledgable.
Response from Zerorez Carpet Cleaning
"I'm extremely sorry for the inconvenience and misunderstanding that occurred during your service visit. I've been trying to understand from your remarks and from our office why this was handled this way. In short, you will be getting a refund on the 2 additional rooms of pet treatment. At Zerorez, we have a strict policy that all pricing is discussed and approved prior to commencing work to avoid ANY surprises. If there is a surprise, the extra services would be taken off the invoice and provided at no charge (Our Price Guarantee). It is clear that our technician violated this policy and we should not have hesitated in reversing the charges. We have spoken with our customer service agents and "retrained" on our guarantees and procedures, reminded all of our technicians of this policy and that we take it seriously, and we have actually had to let our technician that serviced you go for continually violating this and other policies. Again, I am extremely sorry for the headache and hassle you have gone through. I know it is the last thing you want to worry about when having someone perform service in your home. Once again, you will be getting the 2 rooms of pet treatment refunded and the $50 in gift certificates in hopes that we can service you again in the future."
Rebecca A.
Aug 2010
we set up an appointment by phone which was confirmed both by e-mail and a confirmation phone call. The service tech arrived on time and showed us in detail the soiled areas and explained what he would do. he worked quickly and when he was done it was like havintg new flooring! the carpets looked like new and the tile shone.
Response from Zerorez Carpet Cleaning
"So grateful for you and your continued business. Thank you for the kind words:)"
Janet M.
Aug 2010
Technician arrived on time and performed services very well
Response from Zerorez Carpet Cleaning
"Thank you for your business and awesome review:)"
P O.
Aug 2010
Before the cleaner arrived, I cleared all movable furniture and vacuumed all the carpet. When the gentleman arrived he explained what he was going to do, asked me if there were any trouble spots, explained how he would handle the dog urine spots and odor and asked if I had any questions. Then I asked him about the cost to clean upholstery and tile floors. He gave me the quotes and told me to look them over and if I wanted to schedule the work just call them. Then he started cleaning, first he cleaned all the pet urine spots then he went back and cleaned all the carpet. The outcome was GREAT!
Response from Zerorez Carpet Cleaning
"So happy to hear your success story! Thank you for choosing us and giving us the opportunity to serve:)"
Charles L.
Jul 2010
The technician did an excellent job on our year old carpet, it bounced back up like new! We had vacuumed and moved our belongings and he moved around the bigger pieces we requested when he cleaned. He performed the job in a short amount of time and gave us suggestions for continued cleaning and reductions of allergens. We asked for a quote on the tile and he was able to quote and provide the service the same visit. The 8 year old tile/grout looks great! Our poor cat we left in the master room had a different experience when the noisy steamer came in to clean the bath and he had a rough time getting out of the way since the floors were already sprayed with solution. After several hours he was able to calm down!
Response from Zerorez Carpet Cleaning
"Oh that poor kitty. Thank you for giving us the opportunity to serve and thank you for the kind words:)"
Janis B.
Jul 2010
I set up appt online (great website) and promptly received confirmation as well as email reminder. Technician explained process and was extremely polite and professional. He was also familiar with my carpet fiber (smartstrand). This particular fiber absolutely never requires stain repellant treatments such as scotchguard and he actually knew that and so did not try to sell this (I'm sure others would try to upsell this regardless). The cleaning was thorough, no detergents, no residue, and all spots were removed. I will definitely use them again!
Response from Zerorez Carpet Cleaning
"Thank you for taking the time to review us. We love hearing from you:)"
Beverly C.
May 2010
We just bought a house and had Zerorez clean the carpet before we move in. Brad was not only on time, but early. He was very polite and professional. He cleaned my carpet, found some pet stains in one room and suggested, and did, the pet enzymes, and then did the protective treatment on all of the carpets. Some of this carpet was dirty from high traffic and he worked very hard cleaning that up. He is very knowledgable and eager to explain everything he is doing and needs to do. I would highly recommend Brad and Zerorez.
Response from Zerorez Carpet Cleaning
"I couldn't have said it better myself. Thank you for the kind words and your continued business:)"
ERIC F.
Feb 2010
There were still stains on the carpet and the tile was still dirty around the edges by the base boards. I called the guy that did the work and he never returned my phone calls. (called 3 times) I called the office to set something up and they did not return my phone call. I finally called a supervisor and he did not return my phone call. I then called and asked for a full refund and there was no one there to authorize it and was told to call back.
Response from Zerorez Carpet Cleaning
"I apologize for the experience you had with us. I would love to be able to help resolve your concerns personally. I can be reached directly at 972-955-5765."
Licensing
State Contractor License Requirements
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FAQ
Zerorez Carpet Cleaning is currently rated 4.4 overall out of 5.
Zerorez Carpet Cleaning accepts the following forms of payment: CreditCard
Yes, Zerorez Carpet Cleaning offers free project estimates.
No, Zerorez Carpet Cleaning does not offer eco-friendly accreditations.
No, Zerorez Carpet Cleaning does not offer a senior discount.
Yes, Zerorez Carpet Cleaning offers emergency services.
No, Zerorez Carpet Cleaning does not offer warranties.