"Hi [Member Name Removed]! Thank you so much for taking the time to leave us this 5-star review. We are so glad that you chose Expo Home Improvement for your bathroom remodel, and we love hearing even more that our team was able to take great care of you. We appreciate you allowing us to take on your bath install."

"Hi [Member Name Removed]! Thank you so much for taking the time to leave us a 5-star review. I'm glad that after the few hiccups that we did have, we were ultimately able to get your tub to shower conversion completed for you. We are so glad that you chose Expo Home Improvement."

"Hi [Member Name Removed]! Thank you so much for taking the time to leave us a 5-star review. We are so glad that you chose Expo Home Improvement for you tub to shower conversion! We hope that you keep us in mind for your next bathroom project."

"Hi [Member Name Removed]! Thank you so much for taking time to leave us this awesome review. We are so glad that you chose Expo Home Improvement for your window replacement project. And, I'm even happier to hear that Eddie got that service request resolved for you with no issues. We are so glad to have you as a member of our Expo Home Improvement family. And, we hope to add more of your family and friends to our family as well."

"Hi [Member Name Removed]! Thank you so much for your awesome review. I am so glad that you are loving your window replacements from Expo Home Improvement. Serving each of our customers with excellence is something that we take pride in. Thank you for taking the time to give us 5 stars, and welcome to the Expo Home Improvement family!"

"Thank you for your awesome review, [Member Name Removed]! It is wonderful to hear that your window replacement project went smoothly from start to finish. Here at Expo Home Improvement, we pride ourselves on completing each job for our customers efficiently. Thank you so much for choosing Expo Home Improvement to serve you!"

"Thank you so much for your review, [Member Name Removed]! Window replacements are a specialty for us here at Expo Home Improvement. I am so glad that you are loving the quality of your windows. Thank you for your positive feedback, and for choosing Expo Home Improvement!"

"Hi [Member Name Removed]! Thank you so much for taking the time out to leave us a 5-star review. I am so happy to hear about the great service that you received for your window replacements through Expo Home Improvement. We pride ourselves on serving our customers with excellence and integrity. Thank you for trusting our company to complete your window project."

"Hi [Member Name Removed]! Thank you so much for your amazing review. Window replacements are a specialty that we pride ourselves in. I am so glad to hear that you are loving your windows, and that your experience with everyone in our company has been such a positive one. Thank you for taking the time to give us a 5-star review, and welcome to the Expo Home Improvement family!"

"Hi [Member Name Removed]! Thank you so much for your 5-star review. Both window replacements and walk-in showers are a specialty of ours here at Expo Home Improvement. I am so happy to hear that you are loving your new energy efficient windows, and even more thrilled that you trusted us with your shower replacement as well. Thank you so much for trusting us to complete your projects!"

"Hi [Member Name Removed]! Thank you so much for your awesome review. I am so glad that you chose Expo Home Improvement for your shower replacement. And, I love hearing that you have had such a wonderful experience with Barbara and the rest of the Expo Home Improvement team thus far. We can't wait to get your new shower replacement installed for you. I know that you are going to love it."

"Hi [Member Name Removed]! Thank you so much for this review! We're so glad we were able to help you with your bath project. It looks absolutely beautiful! We hope you enjoy the new bath! Have a wonderful day!"

"Hi [Member Name Removed]! Thank you so much for taking the time to leave us a review. We enjoyed provided you with a 5-Star Experience from beginning to end! I'm glad we were able to come out and do some touch-ups! We're here whenever you need us. Have a wonderful day!"

"Hi [Member Name Removed], this is Amanda who has been texting with you. I would love for you to please consider my request for a phone conversation, as this review greatly saddens me, and I do want to hear from you. As a female, and a Director of this company, I would never stand-by or allow any customer to feel that we do not value or respect them as an individual. Never. We were honored to meet with you in your home! I’m glad you enjoyed speaking with Richard, and he said you were awesome and enjoyed meeting with you as well! I do want to explain our approach in the appointment process. When we enter your address, our system will pull the public county record to show us who is listed as homeowners. To be respectful, we invite all homeowners listed on that public record to be present. If one of the homeowners says, “just me” then we meet with just them. We will always encourage ALL homeowners be present, as historically, we have found that once we’re in the home, the one homeowner ends up wanting the other homeowner there. Not all the time, but a majority of the time for sure. But again, we NEVER cancel or deny appointments if only one homeowner is present. Just like your request, we did meet with just you! We want to be respectful and give all invested in the property the right to decline to be present. Regarding today’s text message, that is an automated text message that is sent to every customer. It’s only intent is to follow up and see if we can help further. We in no way intended to go around you. The automation just pulled one random name from the record, and sent it…that is the truth and only motive; to see if we can assist further. I and our company are passionate about individual human respect…and I hope it shows clearly in this open response to our process. Now that you have this full insight, I am respectfully asking to please reconsider your review. Thank you [Member Name Removed], and the invitation still stands to talk, please let me know. –Amanda, Director of Marketing"

"Hi [Member Name Removed], my heart just dropped when I saw this review. I am so sorry for the delay - it’s important to us to respond promptly, and we never received a notification of your review! I have listened to the call and you are absolutely right, our call center rep did not handle this situation correctly. I apologize for the frustration this caused and we are using this as a training opportunity for our representatives. We are always looking to improve and love feedback – would you be willing to take my call and discuss further? You can respond to me here or call my direct line at 972-993-7205. -Amanda McDaniel, Director of Marketing"