SARTIN'S POWERHOUSE

Mower was scheduled to be picked up on 7/15/15, but driver called on 7/13 and said he was coming to pick it up. Not necessarily a bad thing but still off schedule. My son had just used the mower about 2 days before and was going to go over the yard again but the blades did not engage. The belt had come off. I assumed HD would do the repair at my home, but instead they pick it up and take it to a certified repair center. OK I guess. The driver said call in about a week if the mower was not back. They do NOT give a ticket stub when picking up mowers, only a business card. Not really OK but... It was almost 2 weeks when I called the 1st time. The woman I spoke with had no clue but she finally found my paperwork. She started naming off a bunch of things the mower "needed" like new belt, blades, fuel filter, etc (NONE of which are covered under warranty btw). I asked if she was sure she was looking at the right paperwork because my mower is practically brand new and shouldn't need any of those repairs, all it needed was the belt put back on. She said she would check and call me back. She never called! Couple days later I called back and she said that is what the tech found and that is what it needed. I again insisted that it did not need all of those things done to it as it had only been used a handfull of times since it was bought. Again she said she would call me back, but never did. I spoke with HD. I emailed Sartins and asked for detailed list of repairs and cost. NO REPLY! So cpl days later I called again and asked to speak to the owner. The woman said she got the email, but just hadn't had a chance to reply. I told her nevermind, just send my mower back to me. She then tells me that there is a $75 diagnostic fee! There was no mention of this before I asked for my mower to be returned. I spoke with the female owner and explained everything to her. She wasn't any help, and said I should speak to her husband. Later that day, he called. I explained the situation again. He said that they had called me and were just WAITING for me to authorize the work to be done. I heard the woman in the background LIE to the owner because she NEVER called me, I ALWAYS had to call them! He DEMANDED that I pay the $75+ diagnostic fee. I informed him that HD said that was covered, and that I had not asked for a diagnostic anyway, I only wanted the belt put back on. He got very flippant with me, said it was NOT covered and that I was NOT getting my mower back unless I paid the $80 and HUNG UP ON ME!! I again called HD and they again told me it WAS COVERED. HD contacted him and he called and left a message on my answering machine at 7:49 AM! I emailed him that I am home most always and any time would be fine to return the mower. After several days he emailed me back on 8/7/15 saying it would be Mon or Tues (8/10-11) and they would contact me for return. I have NOT heard from them since. I called and there was NO ANSWER. HD called and NO ANSWER. So Mon will be 5.. yes 5 (FIVE) weeks that they have had my mower!! But he mentioned in his msg that he went ahead and used the diagnostic fee that WAS covered to go ahead and replace the BURNED BELT and CHIPPED BLADES! FYI...they told HD that my mower has 14 hours on it. Update: 8/20/15 mower FINALLY returned. The deck is caked up with grass and mud! It left here CLEAN, I spent an hour washing it myself. If I had engaged the blades with all that muck piled up around the belt guess what would happen?