The job went well. Dale showed up on time and was very professional. We had been having issues with the time it took the water to heat up in the home so we had him take a look at possible causes. Dale cycled water through all the faucets to understand our concern and found the issue by the heater. Apparently the heater was set to a timer which was turned off. Afterwards he performed the cleaning of the heater which went fine.

Sink stopped up past pee reap. Used snake to clear blockage. Good work, prompt in arrival and work completion.

They did a great job. It turned out to be complicated (the sink was becoming detached) and they were helpful in all respects. The problem is now fixed.

Initial delay because the job would take longer than time allocated for the plumber, but was rescheduled and work was completed satisfactorily.

Two plumbers were sent (one for each leaking faucet?). They confirmed that the Elkay faucet would require a new cartridge/stem, but that the kitchen faucet only needed a new stainless steel ball with stems and springs. They then went to their supply store for parts, returned and installed them, after which neither faucet leaked. Since then, there has been no leak in the Elkay faucet, but the kitchen faucet began dripping a few days later. My current plan is to have another plumber install a new cartridge which I will supply in the Moen faucet.

Did good. Fixed the leak. Needed another potential problem fixed and they did not have the proper tool. Seemed outsourced. Good though-got the initial job done. Good price for sure!

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When I made the arrangements, I told the receptionist that I had a doctor's appointment early that afternoon but that I would be home no later than 2:30. I arrived back home at 2:15 and found the company truck parked beside my house. When I got out of the car the HQP plumber met me and told me that their previous job finished sooner than expected, so they came to my house earlier, even though they knew I wouldn't be home yet. They identified the faucet and completed the repair before I arrived. What service!!

Very well.

We are very happy with their service. The price was good, it was competitive.

They were exceptional! From the gentleman answering the phones to the workers who came to the house...professional, friendly...just easy to work with. This was our first experience hiring plumbers and I will definitely be calling them again. I was really worried this would be a BIG job and I was so relieved it was an easy fix. They really put my mind at ease from the very beginning!

Done in a couple of hours with dry floors once again...

I am giving Holman an overall grade of B because there were lots of problems on this job, but in the end they persisted until I was satisfied. I had used them before on other things like installing a toilet, and I had been pleased with the work. I bid this remodeling job with six contractors, and Holman was neither the highest nor the lowest. I thought the price was reasonable, and they emailed me a detailed schedule which took into consideration the disruption to my tenants. I paid half the cost up front. All went well at first. They showed up on time and demolished the first tub. I drove up the next day to make sure the tile guy, John M, knew what I wanted. I am a perfectionist, and I was uncomfortable with the fact that I had not had a call from him to go over what I wanted, despite asking for contact. Sure enough, he'd bought the wrong tile. But I decided to use it, for a small upcharge, rather than delay. John M hired a couple of guys to do the actual tile work. I showed him exactly where I wanted a pre-fab shampoo niche to go, then I left. I live 90 miles away from the property, so I wasn't able to be there every day. I asked for him to text me pictures, but I heard nothing. I got my tenants to send me pictures instead. Each bathroom was supposed to take 3 days. The first tub was done on schedule and they started the second. So after a few days I got photos of the second bathroom from my tenant, and I saw the shower niche was not placed exactly where I had specified. I wasn't pleased, but it functioned, so I got over it. Then I got a call from the owner of the apartment downstairs. There was a ton of water coming through their ceiling because apparently the workmen hadn't hooked up the tub drain properly to tub #2. This was scary to me, thinking of insurance claims, etc., but Holman took responsibility and said they'd take care of it. I appreciated this professional approach, and the fact that I didn't have to argue with them about it. I once again visited the site to see the progress after tub #3 was done, and I wasn't pleased with the colossal mess the workers had left behind. They'd torn up the drywall and just left it damaged, along with a broken door frame, torn-up and discarded baseboards, grout on the linoleum floor, and trash jammed in the corner. The tile supervisor, John M, was nowhere to be seen, but there was a different crew of tilers working on the last tub. They didn't speak English, and I had to pantomime what I wanted them to do with the shampoo niche, which they apparently were surprised to know about. They had half the tile done even though the tub was clearly not level and one end of the grout line was nearly an inch wide. I called Holman and they sent a supervisor out to look. I had worked myself up for a fight, but they acknowledged the problem and said they'd be out the next day to tear out the tub and redo it. No fight necessary. A few days later, the last tub was finally done. I wasn't thrilled with their solution to the leveling problem, because the tiles are cut differently than the other three bathrooms, but again it functions. Meanwhile, they hired a contractor, John D, to come fix all the problems left behind by the other workers. He did a really conscientious job replacing baseboards and drywall, trimming the bottom of the tubs where they met the floor, etc. I wasn't pleased with the texture he applied to the wall because it didn't match the existing texture, so he came back and redid it. However, I feel he did way more work than he got paid for by Holman, so I gave him some extra money. There were a few other problems, nitpicky things with a drain and some grout, which Holman had somebody come fix. In the end, I was satisfied with the result, but we went way over schedule due to the tilers showing up hours late or not at all several times. Holman sent a guy to meet me on the last day to make sure I was happy. He told me they'd fired the tile guy, John M, because of all the problems. I hate to see anybody fired, but that guy really wasn't supervising his people properly. John M also kept a copy of my key and hasn't given it back despite being asked at least 7 times by me and by the Holman people. This is an outstanding issue. On the plus side, the company ended up billing me the original fee and didn't tack on the extra tile charge, so I figure that makes up for the extra money I gave their handyman. All in all, I appreciated Holman's willingness to stand behind their work and make everything right, but I think they need better subcontractors if they want to be successful in the remodeling business. I recommend them, but only if you can personally stay on top of the job as it's going on. Also, make sure everything is put into the bid, if you want a turnkey project. I got some pushback about fixing the drywall at first, because technically it wasn't listed on their bid.

It went great. Very professional and courteous. Very honest company and will definitely use them again.

Difficult job.  I tried it myself.  The tech was very good and very polite.

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Responded quickly and courteously. Service techs arrived on time and completed the job as expected. Price was appropriate (used coupon).

Got out fast, did the work fast, charged a more than fair price. Made my day

We noticed on a Sunday evening that we had a serious leak from a pipe next to our front walkway.  I left a recorded message for Holman's that night asking that they come out that Monday to fix the problem.  (In the meantime, we shut off the water ourselves.)   Holman's called us back Monday and came out the same day and repaired the broken pipe.  We did not have time to shop around so cannot say how the cost would have compared to others.  We had used Holman's a couple of times previously and were satisfied with their response time and work so that's why we called them.

I provided the new toilet. The plumber removed the old toilet and then found the valve coming out from the wall was broken. Luckily he had a part with him, so he was able to replace it and install the new toilet I had bought. He also carried the new toilet up the stairs from my car and carried the old one down the stairs to the dumpster, which was a big help to me. He was friendly, professional, and efficient. I will definitely use this company again.

The plumber was very honest and responsive with a fair price.

Isolated leak to main line and replaced.  Quick and efficient.  Reasonable price.

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