Couture Floors

We where extremely please with Couture Floors! Dan one of the owners came out to give me an estimate and he was extremely professional. They started the work right on time and ended when they said they would. Dan was very prompt in returning my phone calls and their customer service was outstanding! We will definitely be using them in the furture to replace some hardwood floors. I would highly recommend this company!

See above.

They were on time every day.  Kept a clean worksite and minimize disruptions to our lives while they did the work.  The installers and refinishers are really great people who we truly enjoyed working with.  I think we got exceptional value for a great price.  We will certainly use them again.

We moved to San Antonio a few years ago and have relied on Angie?s list to assist us in selecting service providers. When we decided to make the significant investment of having hardwood floors installed in a large part of our home, we chose three companies with high ratings on Angie?s list to provide us with estimates. While the other companies had competitive pricing, from the first time I spoke with Jed Mazour co-owner of Couture Floors I knew there was no reason to look any further!

Within 24 hours of sending an email request to Couture, I got a phone call from Jed. I expected to be passed on to another staff member but was pleasantly surprised when Jed offered to come to my home for a consultation. When Jed arrived, he asked questions to determine my preferences, listened carefully to my comments and completed measurements. The very next day he followed-up with bids on several different tile, carpet and hardwood combinations. Needless to say, I was very impressed with his customer service! That same commitment to superior service was displayed by each and every employee I had the pleasure of working with at Couture Floors.
 
In my original email request to Couture, I let them know I needed to work with someone that had patience. I sure put Jed to the test in the patience department but he never failed to respond to my indecision on flooring selection with anything other than kindness. He brought many wood samples to my house, helped me look through numerous samples on their extensive showroom floor and never once tried to push me into making a quick decision. He wanted both my husband and I to love our new hardwood floors, tile and carpet and we do! We ended up selecting a variable width (4", 6", 8") Southern Traditions Amalfi Coast walnut engineered hardwood floor. This hardwood includes boards up to seven feet long and has a beautiful dual hand-stained finish. Couture?s pricing was very competitive and the walnut floor is absolutely stunning!

In addition to Jed, we worked with co-owner Dan Majetich and design consultant Denean.  Dan had very helpful suggestions on hardwood floor selection and Denean worked diligently to help us find the perfect tile to complement the hardwood.  
 
The hardwood floors we selected should last us a lifetime, so the most important factor in our choice of flooring companies for this project was the skill of the hardwood installation crew. Jed assured me that the individuals who install hardwood for Couture had been working with each other for many years and that they were not just installers but craftsmen. Once the job was finished I knew that every word of that statement was absolutely true!
  
The hardwood floors were installed by David and Miguel with assistance from Ricky and I can?t say enough about these three men and the pride they take in their work. The flooring flows seamlessly from one room to the next and the layout of the variable width boards is amazing. David did excellent work on the tile fireplace surrounds and he used wood to "picture frame" a row of tile on the floor which resulted in a special custom look.

The Couture installation crew was not satisfied until we were completely satisfied. There were a few boards that had no flaws but we just didn?t like the grain and finish. Miguel painstakingly removed the boards and replaced them at no additional charge. We elected to remove the old baseboards and replace them with new 5 ¼ inch baseboards. There were some tight corners to maneuver around in our house, but every single cut Miguel made was perfect and the new baseboard looks wonderful against the wood.
 
The finished floor had a few hazy spots that I couldn?t remove with a standard cleaner. The crew came over on a Sunday afternoon and a fourth worker, Hector, got down on his hands and knees and worked on removing the spots from individual boards. To top it off, Miguel brought a small buffer over the next day and he buffed the whole floor.  We felt like our entire job was completed not by hired workers but by trusted friends!
 
I also need to mention the work of the carpet installers...they did an incredible job.  They were quick, I can't detect a single carpet seam, and the carpet looks perfect.

You may be able to find a flooring company that can match Couture?s pricing, but I don't belive there is any company out there that can match Couture?s amazing dedication to customer service. I highly recommend this company to anyone who needs flooring replaced. You won?t be disappointed!

Couture Floors did an excellent job in the installation. They were careful in removing the old linoleum and the quarter-molding (although they replaced the white quarter-molding, they reused the wood-finish molding under and along the cabinet sides).  The job was finished over a period of four days -- not unexpected, since we requested that one bathroom be left functional so we could remain in the house and we couldn't use rooms while the mastic adhesive dried.   Basically they started late one day by removing the quarter-molding and linoleum, cut and laid most of the tile on a full second day, finished laying. grouted and reinstalled the quarter-molding a full third day, and, on the last day, stretched the carpet at the doors to the bedrooms and did a final clean-up.  We had exceptional service by the highly-skilled workers - Dave, Ricky and Miguel.  They were careful, cleaned up as they worked (both inside and out), and were patient with us as we observed and asked questions.  Clint, the Couture Floors rep, came out after all work was done to inspect and make sure we were satisfied before we paid a dime.  I really recommend them highly for their customer-service focus and their emphasis on satisfied clients.

The flooring crew encountered the same difficulties with the floor preparation in the kitchen as they found previously in the dining room. The tile had been installed on a thick layer of mud that pitted badly when the tile was removed. However, they were able to get the floor flat, level, and smooth by using a lot of mud and leveling compound. Now there are no transitions from the dining room to the kitchen and between the great room and the foyer; the hardwood floor flows uninterrupted. It's all beautiful!

After the wood-floor installation crew was finished with their work, the carpet guys came and did their work. They removed the old c carpet and pad and installed new pad and carpet in less than three hours.

As before, the workers were professional, expert, and courteous. They did a good job of dust containment and of cleaning up after themselves. It was abundantly evident that their goal was to delight their customers, and they indeed accomplished it.

Because we were living overseas, we conducted the entire competitive bidding process by email and telephone. In order to reduce the potential for misunderstandings and to alleviate concerns about change requests (which can be expensive and frustrating both for customer and service-provider), we prepared very detailed specifications for our job.

We solicited proposals from five companies we had read about on Angie?s List. We almost didn?t ask Couture for a proposal because there were no reviews of their hardwood flooring work, but our daughter talked us into it because she had been wowed by their work in a friend?s home. Initially, Couture?s Dan Majetich was a little slow to respond to our email, but when he found our message in his junk mailbox, he contacted us promptly and within 24 hours had completed measurements at our home and submitted a proposal. That kind of responsiveness really got our attention. Although Couture had no coupon on Angie?s List, their pricing was very competitive with the other two proposals that we received. Because we had very little furniture in the house, we asked that the charge for furniture movement be deleted and took care of that chore ourselves. That deduction, plus a manufacturer?s discount that Couture passed on to us, made theirs the lowest-priced proposal. The low bid, along with Mr. Majetich?s strong customer focus and subject-matter knowledge, led to our decision to award the contract to Couture.

For the finish, we selected Southern Traditions Amalfi Coast Deruta Hickory. We like the color (warm and rich but not too dark or uniform) and the random effect that the hand-scraping gives, and we especially like the fact that it comes in three widths: 4?, 6?, and 8?. These features combine to give an overall appearance that is classy without being too formal.

Because we needed the installation to be completed while we were in the U.S. for a visit, Couture had only a narrow window within which to accomplish it. The crew arrived on time and in force, ready to begin removal of the carpet and ceramic tile. During the demolition work, the crew did a good job of draping and taping plastic sheeting to contain the dust, and used exhaust fans to move it outside. As a result, there was not much dust to clean up when removal of the ceramic tiles was completed.

The crew got an unhappy surprise when they removed the floor tile in the dining room. It seems that, when the house was built, the slab in the dining room was poured at a lower level than the great room slab. In order to avoid a step-down from the great room to the dining room, the tile installers built up the dining room floor with a dry concrete mix before installing the tile. The tile substrate, therefore, was quite rough and porous. Couture?s crew used a lot of leveling compound, but ultimately achieved a smooth surface. The wood flooring flows continuously from the great room into the dining room with no evidence of the challenge that it presented to the installers.

One thing that we had not addressed in our specification was how to join the floor to the base of the two fireplaces. They are made of Hill Country limestone, which is irregular in shape. Couture proposed and implemented an elegant solution, which was to undercut the fireplace stone so that the flooring could be installed under the edge of it. The result is impressive; it looks like the fireplace was built on top of the hardwood floor.

The flooring in the great room was installed perpendicular to that in the bedroom hallway. The crew cleverly placed the joint so that the door covers it when it is closed. This joint also looks very good.

Couture?s capable crew completed the work by the promised deadline, except for installation of the three door thresholds. The foreman was not happy with the color match on the thresholds that came with the materials order and asked to come back in a few days to install new ones that they would have to order. This was completed as promised and with no inconvenience to us. The thresholds were installed in two door openings to the foyer and another to the kitchen where the floor transitions from the new hardwood to the existing ceramic tile. Because the hardwood is actually thicker than the tile, the thresholds stand a little prouder than I would like. However, we now are thinking that we eventually will upgrade the tile in the foyer and kitchen to hardwood, so the threshold issue will go away when we do so.

Throughout the entire process?from responding to the request for proposal to applying the finishing touches to the installation?every Couture employee was courteous and respectful. Their strong customer focus was evident in the fact that they kept with them a copy of the original specification and made frequent reference to it to ensure that their work met our satisfaction. Our great satisfaction is exactly what they achieved.

I shopped 2 flooring stores and 1 big box store to get an idea of flooring price per sq. foot, installation price, and total cost for what we liked.  After visiting the big box store vs. a flooring store the BIG differences were: 1. The flooring stores had higher quality wood floors and WAY more to choose from.  2.  The flooring stores come out to measure and order, so any laborer issues or incorrect measurements are on them NOT you.  We felt much more comfortable with that.  The BIG differences between Couture Floors vs. competitor flooring store: 1. Couture Floors gave price per sq. ft. that included everything...carpet removal, floor prep, wood glue, tax, ect...the works vs. the competitor that priced out everything individually which was confusing to anyone who isn't a floor installer!   2.  Couture Floors DOESN'T use ugly transition pieces vs. competitor flooring store...look at their showroom floors.  They use a piece of wood laid horizontally to act as a transition piece, which looks MUCH nicer and more expensive! The two flooring stores carried the same brands and the ladies at both sores were nice enough when helping me select a hardwood floor.  The reason and deciding factor we went Couture Floors was Jed.  I had two ladies during the week help me decide on a hardwood.  They were nice enough, kept my selection and information, and didn't overwhelm me with choices. They showed me what was the best for my budget and it was perfect!   Jed sealed the deal when I took my husband (who isn't into details) over the weekend.  We didn't realize they close at 4pm on Saturdays.  Since we called on the way, he was gracious enough to stay open for us (and also some other customers who called later).  He was very welcoming (had my paperwork and greeted me by name) and is a no-nonsense good ol' boy...a straight shooter as my grandfather would say.  We went with a Mohawk floor they had on special, which was price per sq. ft. installed with tax and everything included!!!  Moving furniture, removing/deposal of carpet, wood glue...the works!  Jed came out to measure personally that Monday and installed the following week.  Answered all my questions, made good suggestions, and gave an honest opinion.  I was impressed and so was my husband! VERY quick.  VERY responsive.  VERY professional.  Would go with again and again! 

My interaction with them was fine. I was doing it for informational purposes. Their customer service was fine; they were responsive and did what I asked them to do. I haven?t used them. It is possible that I would contact them for service in the future or for a quote.

The job went great. They are prompt and tidy. They check with you first on any issues that arise during the job. We have had several projects done by Couture and have been very satisfied with all of them. We plan on calling them again.

High prices and limited responsiveness to inquiries. Website fancy but ultimately useless for researching flooring options.

Exceptional work. Paul Sowa, the company representative, was superb. He spent a lot of time with me to make sure I had the right materials to meet our needs. The showroom was top notch offering excellent examples of how the finished floor would look with with a wide variety of tile types and colors. His professionalism (and an impressive report I researched on "Angie's List") made me feel comfortable enough to start the process on my first visit. The job was scheduled to start 3 working days after the order. Paul and installation crew showed up at my home exactly at the appointed time and Paul introduced me to each of the three workers, Paul, Guy (the foreman) and I toured the job sight and discussed how the workers would proceed. Within 30 minutes the demolition phase was started. The work took about four and one half days. Each day a representative of Couture Floors came by to check quality and workmanship - normally twice! The best supervision I have ever seen! Guy and his crew worked full days, never left me with a mess and briefed me on their plans for the next day - I was never faced with a surprise. Very professional. When they were done, Guy walked me around to insure everything was done to my satisfaction. An overall "Good Show!"

Promptly came out to give estimate. Matched existing wood floors in another room. Arrived promptly on day scheduled to begin installation. Removed and hauled away carpet, tack boards, etc. Filled in defects in existing slab to make it level, then installed floor, shoe mold. Painted shoe mold with matching paint supplied by me from original house painting, also stained shoe mold where it abutted built in cabinets.