Wilson Roofing
About us
When we opened our doors in 1976, we made a commitment to providing our customers with high-quality roofing solutions at affordable prices. More than 30 years later, our team at Wilson Roofing is still doing just that. Our Georgetown, Dripping Springs and Austin roofers treat every project as if they were working on their own homes. At Wilson Roofing, we understand that your home or business is one of the largest investments you have ever made. When there is a high-quality roof over your head, you can rest assured that your assets are protected, your space is well-insulated and your family or employees are safe. For more than 30 years, our team of specialists has been providing San Marcos and Austin roof repair and other services. We use the latest technology and employ only the best contractors to work on your roof. Our staff has decades of experience troubleshooting roofing issues and offering affordable, effective solutions. We can handle any traditional or green roofing project you may have, as our specialists can work with composition, tile, wood, slate, metal and more. Everyone should have a safe roof overhead. We are committed to doing the job right and helping our customers maintain their roofs. When you contact us with a job, we will sent one of our specialists to your home or business to do a thorough inspection. That ensures that we do not miss any potential weak spots. We will then give you a written estimate and can begin work as soon as you approve it.
Business highlights
Services we offer
Decks, Gutters, Roof Replacement, Roofing, Siding
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 7% | ||
| 2% | ||
| 0% | ||
| 0% |
LONGER STORY: Wilson bid $1200 each to install two 2x4 skylights. I asked, "If I sign today, when can they be installed?" Wilson said probably in two weeks, three in the worst case. So I signed and emailed the contract back, but then I didn't hear from anyone to confirm about scheduling. After a few days of silence I started calling every 1-2 days to inquire, and they always said someone would get back to me, but nobody ever did. Finally on Day 8 after i signed the contract, at which point there should have been 6 days left on the probable install, I found that Wilson hadn't even ordered the skylights, and it would be at least *another* 2-3 weeks before the skylights were even on hand, and no telling when my actual install would be done. When I complained about this, the staffer blind-transferred me to Jessica, who started in on me before I even said anything, telling me, "We're very busy here, and I can't have you calling every day!" (I was only calling because they'd never gotten back to me), and "they skylights get here when they get here, and they'll get installed when they get installed," or words to that effect.
Next thing you know, I get a nasty email from Mr. Brooks with an invoice for $450 for the cost of fixing 1 of the chimneys. The arrogance and complete lack of trying to admit a mistake or even trying to fix the issue is why I would never recommend this company.
"Wilson Roofing Co. terminated the contract with [members name] after numerous attempts over the course of 3 months to get a design approval from him. [members name] was billed only for the portion of work completed on his house. [members name] made no claim to Wilson Roofing Co. about any mistake or unwillingness to complete the contracted work. [members name] residence was not left unsecure or unfinished. The additional work he originally requested was purely ascetic. It is unfortunate that Wilson Roofing Co. must defend its excellent reputation against the unsubstantiated and misrepresented claims of a customer who failed to attend set meetings or put forth the effort to make himself available for design approvals within a reasonable time frame. It is disingenuous that the employees mentioned in [members name]’ complaint, despite their collective experience of over 30 years, are accused of misleading him about their capabilities. The agreed upon decorative chimney cap was constructed and ready for installation but awaiting final approval from [members name]. Wilson Roofing Co. regrets the events described in [members name]’ complaint but rejects any responsibility for the outcome. According to [members name] he contacted Wilson Roofing Co. about his chimney caps only after he had multiple rejections for bids from other contractors. [members name] repeatedly chose to ignore the information provided to him regarding design and construction of custom, handmade chimney caps and has used this forum to misrepresent and vindictively indict a reputable company."
I went back to Wilson and asked if they'd still do my roof for the $3750 price quoted back in June, and they agreed. Even without having any discounts, Wilson was around $300 cheaper than the other quote I'd gotten, and would have been a wee bit cheaper even with company #2's Angie's List discount.
Wilson came on the agreed upon date and I had a new roof by the time I got home from work that evening. The work area was clean and the roof looked great.
Licensing
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FAQ
Contact Information
217-A South Commons Ford Road, Austin, TX 78733
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