WILSON IRRIGATION

They were quick to respond, were very professional, and performed high quality work.

Everything went well. There was a slight wait on the plans to be drawn up, but installation went well, and the support afterwards has been great. Wilson setup the sprinkler schedule and explained it thoroughly to me. They even came back to make an adjustment after planting and moving a few bushes. I probably have the most advanced system on the block.

They were prompt, and very professional.  Mario explained everything.  Besides addressing the sprinkler head, we had some issues with water pressure because we had reduced our water pressure.  He suggested 3 possibilities to address this, with the least cost to try first - replacing some nozzles.  It worked great, and he didn't have to go any further.  We have used them for years and they are always professional, prompt and do an excellent job.  I highly recommend them.

These guys are popular and I, of course, contacted them in the middle of the busy season. There was a month wait before I could get an estimate, and then another month before the installation could start. Based on recommendations I accepted the wait and was not disappointed.
Kevin came by and wrote up an estimate that was very reasonably priced. Estimated a two day install, reiterated they only do hand trenching, and worked with me on the placement of some of the control boxes so as not to impact the neighbor's lawn too much. Permits were handled and they called 811 to make sure they didn't damage anything in the easements.
The installation went smoothly, except that it rained both afternoons they were here. They still finished the job in two days. I did end up with a couple more spray heads than was originally planned, but everything is covered well. After install Kevin came back to run his tests and teach me how to use the system.
My one complaint is the City of Austin inspection procedure was not well explained before-hand. Kate called to schedule the inspection and I was not aware it hadn't already been done and I would need to be available for it. There was then an issue with the inspector not showing up, but that's not Wilson Irrigaiton's fault. Once they did show up the inspection was quick and painless because of Wilson Irrigation's reputation. The inspector just went down the checklist, visually inspected some items, and did a spot check for overspray.
It has been several months since installation and I'm very happy with the system. The lawn is still alive and my Saturdays are now free to do things other than watering the lawn.

Having an irrigation system properly installed requires these key elements.
1. Experience - Wilson's employees are experienced at what they do and it shows in their work.
2. A Good Plan - The people at Wilson who worked on my sprinkler plan did an excellent job overall. David Brannon brought us a great plan for our yard. He went over my yard with me in great detail and listened to my questions and concerns. He made suggestions and gave me a great plan to accomplish my goals. We have spray nozzles in the lawn areas and shrub area and drip irrigation in all the plant bedding areas. Everyone from their company welcomed my questions and ideas and helped me understand what they proposed and why they did it that way.
3. Good Installation - Ramone and the entire installation crew did a top notch job installing our system. I was impressed by how quickly and neatly they worked. It was a very hot day to be digging a trench. They began work about 8 am and it was finished by 7 pm. Wilson's crew gets 5 plus stars for their hard work.
4. Good Follow Up - David and the irrigation techs have been back to make final adjustments on spray heads and to tweak our system for the best coverage. They took time to answer questions and show me how to operate the system. They also took time to make coverage changes by swapping out nozzles, adjusting spray heads and doing final tweaks to take care of my issues, questions, and concerns. These changes made our good system even better.
5. Communication - They called and/or emailed to keep me informed about what was happening. Kate did a great job keeping us informed about scheduling work and tech visits as well as setting up the final city inspection.
Thanks to all the people at Wilson who made my system installation a success. I am very happy with our selection of Wilson Irrigation to install our system. I highly recommend them.

I've used Wilson for a couple of years and they do good work. They're responsive and provide good service. Mario was punctual and the cost was right in line with the initial bids.  It took a couple of trips since they had to get some parts (understandable since our system is 20+ yrs old).  After the first trip, I was out of town and they had to call me a couple times to set up the next appointment.  I was impressed that they followed up to make sure the job was scheduled and work completed.  Mario answered all my questions and made sure he checked everything thoroughly.

Mario's timely completion of this job exceeded my expectations.

Kevin came, viewed my property in my absence and sent me an estimate through email. He explained things thoroughly. They got the job done in a day, and Kevin came out the next week to walk me through the timer system and explained everything. My wife and I were very impressed with this business. We definitely recommend them for their quality of work, punctuality, and professionalism.

Mario and his helper arrived bright and early and worked in close to 100 degrees weather for about 9 hours!  They weren't able to find the break in the pipe so they had to create a new system in the back.  They also brought to my attention that the front sprinklers were leaking a lot of water, so I decided to replace those too.
Mario reprogrammed the sprinkler zones so it would make sense and showed me how to use the control panel properly.  All in all, they were professional and worked very hard to fix the sprinkler system.  

It went well. The only thing I would change if I did this again would be that I would request that the sprinkler heads adjacent to sidewalks and driveways be placed three inches closer to the concrete.

This was another good service provider that I found through Angie's list. I would use this company again.

Overall, the experience has been very good. They're reasonably priced. They come out once a year, and always do a good job.

I thought that did a pretty outstanding job. In my absence, they did the installation. When I came out, he spent 1 hour walking me through the system and showing me what he installed and testing the system. They seemed to do a pretty thorough job. They were professional looking. They did wiring in the garage and overall it was a pretty solid job. They were not the cheapest amongst the quotes that we got.

Overall, I would highly recommend Wilson Irrigation. They came recommended to me from ABC Pest Control.

Mario was punctual, fours us, efficient, and most of all explained everything in detailed. He reset my sprinklerss to meet the current drought requirements and the needs of my lawn and trees. he is very knowledgeable.

so far so good.  the sprinkler technician was good and I had a strong sense he knew what he was doing.  price seemed good as well given the work done.  I will use again.

see above

I would use Wilson Irrigation again and again.  I was very impressed with his workmanship.

The work done was fine and efficient, in spite of the temperature being 105. The associate gave me several helpful suggestions.

Mario did a great job, he efficiently took care of my leak problem and replace a couple of sprinkler heads, all at a reasonable price.  He also took the time to explain to me correct watering patterns and timing, and told me how to extend the life of my irrigation system.  It was this extra attention and education that really impressed me.

They guy who quoted the job was the guy who came to do the work. He was knowledgeable and did the job in a timely manner.

The entire process went very smoothly.  

Wilson Irrigation has been taking care of my sprinkler system for the last 3-4 years.  Two visits were for typical maintenance/tune-up type activities, and one was to troubleshoot problems I had with the system after a fence was put in.  In all three cases, Clem was the technician.  This most recent service call was to fix a minor mainline leak and to make a few adjustments to improve sprinkler coverage.  Clem called about thirty minutes ahead of schedule to let me know that he was on the way.  Once he arrived, we spent a few minutes talking about the things that concerned me. He then gave me a general idea of what needed to be done along with a rough cost estimate.  During the 2.5 hours that he worked on the system, I stepped outside a few times to see how the repairs/adjustments were coming along.  As was the case on the previous service calls, I found Clem to be very knowledgeable and easy to talk to.  He explained what he was doing in detail and I was impressed with how thorough he was.  Once the work was complete, he turned on the system and showed me all of the changes that he had made.  If my lawn burns out this summer, it'll be due to water rationing implemented by the city... not the sprinkler system.  Clem arrived on time, finished the work earlier than anticipated, and charged me less than I had expected.  That's a rarity these days.  If you need help with your sprinkler system, don't hesitate to call Wilson Irrigation. 

They were on-time.  The person who came out was very nice.  I was very happy with them.

The guys failed to call or show up. After 25 minutes I tried calling the main office and got an answering machine. Later on I got a call from the guy saying he was running late. It takes me 20 minutes to get to my house and back so I wasted 70 minutes with these people. Also they couldn't schedule anything sooner then 2 weeks out. Big time waster.

Based on their outstanding Angie's List reviews, I contacted Wilson Irrigation to repair and modify my existing irrigation system. I wanted Wilson to slightly modify/expand my system to accommodate some recent landscape changes, refocus a few inefficient sprinkler heads, and repair a visible leak. However, the work recommended by Wilson was much more comprehensive. In addition to fixing the leak (which they identified as being related to the backflow), they recommended replacing every sprinkler head in the front yard, and installing an entirely new system in the back yard. I argued against the need for such comprehensive work (since I believed that my fully functional system only needed some tweaking), but the Wilson rep was insistent, and I ultimately followed his professional advice. I did so, again, based on the company?s great reviews and the rep?s assurance that the system would be VERY significantly improved. Unfortunately, after work was completed, I was extremely dissatisfied based on a variety of issues. For example, coverage in the back yard (after installing an entirely new system) was only marginally different from the coverage prior to the work. Wilson was very responsive to my concerns, and a second service professional evaluated the completed work. He agreed with all of my complaints, identified solutions, and also identified some additional issues. For example, he suggested that a section of sprinkler heads in my front yard be moved closer together as he believed that their current placement made coverage inefficient and too prone to spray onto my driveway. Based on his recommendations, a second crew redid some of the original work and also performed supplemental work (at no cost to me). After work was completed this second time around, the system was still less than perfect, and in some ways, less efficient than my original system: watering too much in some areas, not enough in others, etc. Furthermore, some of the supplemental work (although complementary) seemed totally unnecessary, as water still sprayed directly onto my driveway (the problem that was supposed to have been alleviated), etc. At this point, I opted to stop working with Wilson (who seemed unable to meet my needs), and I hired a different irrigation company (at a fraction of the price) who very successfully performed the simple tasks that I originally wanted Wilson to perform: refocusing heads to improve coverage and reduce waste, etc. In all, my initial instincts (which I should have followed) about this work were accurate: there was no legitimate rationale for replacing (or significantly modifying) an existing system that was fully functional (ie, if it ain?t broke, don?t fix it). The only portion of the Wilson job that I feel was successful (and necessary to begin with) is the backflow repair (a few hundred dollars of this nearly $2000 expenditure).