Ultra Services Remodeling

My home suffered extensive damage when a water line broke on the second floor. I called Ultra Services and three other firms that were highly rated by rating services such as Angi, Google and Yelp to bid on the restoration project. The contrast between Ultra Services and the other three other firms was day and night. Ultra Services came out and took the time to take detailed notes on required work. Then they provided a detailed estimate that gave me a cost breakdown of all individual charges that I could compare to an insurance estimate. They were crystal clear about what was and was not included in their bid. As I learned more about what was needed, they cheerfully revised their estimate with the changes. Other firms simply gave me a final figure with almost no breakdown of costs, leaving me to wonder what specifics were actually included. In all, working with Ultra Services was a very positive experience in an otherwise very stressful time. Just as I was ready to commit to using Ultra Services I discovered that a friend of 20 years owned a company that performed only insurance related restoration claims work, and used the same estimation software that the insurance company used to align estimates and actuals. In the end, I did not engage Ultra Services, but it would be a disservice to not report that the quality of their up-front service is very impressive and highly recommended by me.

It was done in a timely and professional manner. The crew maintained a clean and safe environment during the entire project.

Amazing work. Flaco essentially designed a custom closet system for us that maximizes our closet space. His work far exceeded our expectations and his crew completed the work within a week.

Flaco and his crew are quite simply the best. The are timely and accurate with their quotes and true craftsmanship Flaco hires talented carpenters, painters and other handy work that one might need. Our before and after was stunning and Flaco provided great guidance and suggested changes to the remodel that really helped the final project. Great work all around.

I have only positive things to say about all of the contractors from Ultra Services Remodeling who worked at our home. People showed up on time, did a great job, cleaned up afterward, went above and beyond anything we might have expected for the job. We will definitely call them again in the future for any type of home repairs/remodeling. Many thanks to Darnell, Carissa, Ray and everyone else who worked on our home.

The initial call from them to set up an appointment was very quick and positive. The company rep showed up on time and presented very professionally. The proposal submitted was adequate and would have been considered had it arrived within a reasonable time frame. It was over a week beyond the expected date. We then requested some modifications involving more work ... the adjustments to the proposal were timely and appreciated. Ultimately we went with someone else who was much more thorough even though the cost was $1500.00 higher than Ultra's.

Well. The crews arrived on time and completed their work on schedule.

Pretty much a perfect day. I had a list of 6 items that had been leftovers from a remodel I did about 3 years ago which included sealing a bathroom vent, fresh underpinning on the front and back door, adding a front door handle, repairing some ceiling drywall, installing an exterior plug, and repairing a sizable amount of damaged trim work on the exterior. I was hoping they would get 3 or 4 things completed in a day but no... they did all 6 plus a couple of little extra things that come up along the way. Very happy!

Excellent job. Very pleased with work. Walked through on last day and fixed everything on my punch list without any questions. One example.... we had strong winds that afternoon after they finished the house. Debris/leaves blew on wet surface and stuck. After mentioning it to them, they resanded that side of house and repainted I actually thought they were just going to touch it up md pick off the leaves! Wow!! Darinel, who oversaw the entire job, was always with crew working alongside and making sure everything was good and I was happy. A++

They came in expecting to replace the entire baseboard piece, but were able to repair it for cheaper and it looks just as good! The guys were friendly and prompt, and they gave me a great price! They even saw a gouge in the wall nearby that they quickly filled in and added a texture paint to match the wall. Great service, I definitely recommend them for any household repairs/woodwork!!

Michael was very responsive and asked great questions when he was doing a quote. His team was always on time and worked fast. Only minor items were missing after the first stage which were promptly corrected.

It went very smoothly. They showed up as scheduled for both the cost estimate and the actual work, completing it in an efficient manner. They were attentive to my concern of damaging the cedar soffits if using chlorine bleach or a pressure washer, instead using an oxygen bleach cleaner rather than chlorine, and using a lower-pressure pressure washer to rinse after cleaning, which had about the same pressure as a garden hose.

I contacted USR on 7/11/2017 for and estimate and Michael came out the next day to see what needed to be done for the estimate for repairs. Michael was very professional and knowledgeable and give me some advise on what was needed. I received the estimate two days later and decided to except the price for the home project. Michael give me a date and the workers showed up on time to start the repair work. The project was completed on time and the workers conducted themselves courteously and professional. I also had forgotten to tell Michael that I need to replace an outdoor light fixture on my garage. Michael talked with the owner and it was done at no additional cost. I also received a 10 % Angie's list member discount on the overall quoted estimate. The project came out great and I highly recommend USR for home repairs.

Just wrapped up our house painting last week and we're so pleased with Ultra Services Remodeling. They handled everything from pressure washing to stucco/wood repairs to caulking and painting. Everyone we interacted with was friendly & professional. Excellent communication with the project manager via online site. The crew was efficient & cleaned up each day. I got 3 bids - their estimate was reasonable and provided 10% Angie's List discount. Outstanding service and I will use them again!

Ultra Services were fantastic. Upon inspection the inspector could not find anything wrong with the services they performed. We had one issue that came up during the remodel and they fixed right away, no questions asked. Of all the contractors we worked with during our remodel, they were the most professional and most approachable.

We tried to get the quotes for remodeling the 400 SQFT Texas basement from Angie's list. USR is one of few who responded to me with "yes we can do it". Rest of them either ignored me or told me that they never did this kind of work. USR also gave us the best quote among all. The whole process went smoothly. The boss checked the progress every day to make sure that it was on track. The workers would even work on the weekends per our request. The boss also gave us a lot of good ideas (e.g., creating more storage room which we will need in the future). We had some misunderstanding at the very end of the project. The boss clarified it to us very well and resolved the problems in a timely fashion. Overall, we are very satisfied and will hire the contractor again. Attached are the before and after pictures of the room. I absolutely enjoy the remodeled room.

unknown

My painting planned for spring 2014 was delayed until October 2014, at which point Jim had sold the business. I considered going with a different contractor when I found out that Jim had retired, and I wish now that I had. The new owner (I believe he goes by Flacco) did come to the house to look over the job and assured me that nothing would be different, and I confirmed with him via email what was covered in the price. There were several extra things that I wanted done that were included in the bid at an additional cost. The reason I went with this company was that Flacco agreed to take care of all of the things that I needed to have done, but that did not happen. Quality issues were encountered with the job—I believe the prep work was inadequate, and the quality of the workmanship was not great. Painters used previously spent a full day prepping before painting—this crew started painting the first hour. When this job was bid the guarantee was for 5 years, and I think that at one time Angie’s List showed 2 years warranty. Within 2 months paint was peeling off the front of the house. 1. The areas to be painted were not clean after power washing. When I asked Flacco about this he told me that when the spider webs, etc. get wet they stick, and that the crew would wipe this off before they painted (they did not). Essentially about an hour was spent getting the painted portions of the house wet, with debris left stuck on. Dirt washed onto the brick and windows from above was not rinsed off. I rinsed what had flowed down off the windows and brick myself after they painted. A previous paint crew used a brush to take down spider webs and loose dirt, power washed the area to be painted, and then rinsed the entire house (including brick and windows). This took the better part of a morning, and it looked so good when they were done that I questioned whether I needed to paint. Hind sight being 20-20, I should have told Ultra Services to cancel the painting after seeing the poor job they did power washing. 2. I was told that areas of peeling paint would be scraped off, the bare wood primed, then repainted. Instead the peeling was brushed with a substance that appeared to dissolve the peeling paint. To the best of my knowledge bare wood was not primed, and I found no paint scrapings on the ground. The worst area over the garage was peeling again within 2 months. 3. There were holes in the wood that were to be filled, but the crew did not fill anything until I brought it to their attention. Then they used filler on top of wet paint and immediately painted over the fresh filler. 4. They did some caulking but not as much as expected; popped nails were not reset. 5. Instead of using a shield against the shingle overhang, masking tape was stuck on the bottom side of the shingles. The plastic film on the shingles that is not supposed to be removed tore when the masking tape was pulled, leaving plastic film fluttering in the breeze where it was pulled loose. Strips of this film continue to come off. Paint was ripped off one spot of the fascia down to bare wood when the masking tape was removed—they slapped a single thin coat of paint over that spot and got paint on the shingles. Painter’s paper was used on the brick. There are areas of overspray beyond the width of the paper. Bits of masking tape and painter’s paper were left behind for me to climb up and remove. 6. I use a product called Rainhandler on some parts of the house. The agreement was that these would be taken down for power washing and painting. Flacco refused to take them down for washing because he had a “special nozzle”. I insisted that they be taken down to paint because they were blocking paint from getting on the fascia—they were absolutely filthy where they had been “washed” and the crew painted right over the dirt. They spray painted them on the neighbor’s lawn, which he was not happy about. Rainhandlers are cut to length with some spans having 2 or 3 pieces. The crew did not keep the pieces in order or label them in any way--it took me several hours going up and down on the ladder once I figured out which pieces needed to be swapped to get them back up in the right position because the crew did not replace them in the right sequence. I had to touch up missed areas in the paint as I re-positioned them. 7. Paint was not sprayed evenly—there is excess paint on the front of the house that sagged and looks like “orange peel”. The paint was so thin on the back of the house that the dirt and debris left behind when they power washed showed through—when I showed them this they just painted over it again. 8. I had been promised that steps would be taken to prevent paint from going where it wasn’t supposed to go, but this did not happen. There was a lot of paint floating on the fish pond, on the shrubs, on the glass in the doors, and on some of the windows. I lost several fish and a pond pump failed shortly after, likely a result of the paint in the water. 9. Some of the paint on the back door peeled off, leaving the original paint underneath. I’m not sure if the door wasn’t cleaned adequately or if the paint wasn’t thinned correctly when sprayed. 10. They were to replace a rotten board on the back of the house, but didn’t bring any lumber. The rotten spot was painted over. I happened to have a piece of lumber in my attic that could be cut down, so I insisted that they replace the rotten board. They didn’t do a very precise job of cutting it-- thankfully this is mostly hidden behind the gutter. 11. They were to replace the rubber sealing strips around the garage doors with heavy weight material, but the replacement is lighter weight than the original material and doesn’t seal well. It was not cut to length consistently. 12. There was confusion with the scheduling. They called to delay because of rain (completely understandable), but then called and left a message a few days later saying that they would be at the house on the original schedule date. When I called back to find out when they were actually coming, the woman couldn’t confirm either date and had to call me back. I had agreed to pay extra fees for the following additional work. The main reason I chose Ultra Services was because Flacco committed to take care of all these items. With the exception of the extra upcharge on the paint, the fees for these items were not included in my payment since the work was not done. 1. They were to scrape peeling paint on inside garage door trim and paint it with the exterior paint. After seeing that they weren’t actually scraping the peeling paint I told them I would do it myself. 2. They were supposed to figure out a way to fill in some spaces in the eaves that wasps were getting into with wood, metal strips, screen—but NOT use spray foam. It was agreed that foam was not a good solution, but they sprayed foam until I saw this and asked them to stop and remove the foam. The foam was not removed and is curling up and looks awful. Foam smeared on one of the soffits has discolored, so apparently that section was not even painted. Flacco spent considerable time trying to figure out how to fill these gaps and never accomplished anything so I told him to forget it. In the meantime no one was supervising the crew. He should have figured out that he did not have the ability to do this before making the commitment to take care of it. 3. They were to paint the vents on the roof to match the shingles. All they brought was chocolate brown paint that did not match the dark grey shingles--I told them to forget it. 4. Per the bid, Ultra was supposed to remove the old caulk from around the windows (it was coming loose and had mildewed) and then completely replace the caulk. I confirmed that the old caulk would be removed with Flacco in person. When I asked when they were going to start removing the caulk I was told that they do not do that, and that there was nothing wrong with it. When I pointed out places that were cracked and mildewed they said they could “caulk over it”. I asked for a demonstration, and a man that I had mentally nicknamed “Mr. Cellphone”

From the beginning to the end of project, I could not have been more pleased with how things went. The estimate process was clear, accurate and timely. Michael Piedra was great to work with and answered questions via email all along the way. This company has their own employees & the quality of work was extremely high. There are no outside contractors. The work site was kept clean & neat. They took their time and both sprayed and back rolled the paint job. They used Shewin Williams Superpaint on the trim & doors. On the stucco portion they used top quality Sherwin Williams elastomeric paint. Ultra Services will be tops on my list for future projects.

I can say we were extremely happy with the work Ultra Services did for us! They came in and were completely upfront of the time frame and cost. We got bids from 3 other companies, but we decided to go with Ultra and we couldnt be happier. 1 other company gave a bid that was "too good to be true" and I am so happy we didnt select them. Ultra was the perfect mix of price and quality. Ultra completely gutted the master bathroom and the guest bathroom and redid them to look gorgeous. Usually you hear about contractors going way over budget or over scheduled time, but in our case, that was definitely not the case. Ultra never had one of those moments you hear a lot about from other contractors - "oh, im sorry we cant do any work today because the crew didnt show up." Not once. In fact, the only delays we had were caused by us because the tile we wanted was on back order and we ordered it too late. but Ultra never caused even an hour delay. I feel we got so lucky in that regard. Honestly, the quality of the work is exceptional, but the best part of Ultra is the 2 year warranty! I have a piece of mind knowing if something were to happen, i have 2 years to call them back and get it done at no cost. you cant pay enough for that feeling. We were so impressed with them on the new house that we used them to remodel our old house also right before we sold it. they did a great job and i got back more than 2X's what I paid them to remodel it! we had estimates of what the house would go for from our realtor before and after the remodel and I am so glad Ultra remodeled that house so we could sell it for more! I'd definitely use them again and in fact, I have recommended them to family already wanting to remodel.

I can say we were extremely happy with the work Ultra Services did for us!  They came in and were completely upfront of the time frame and cost.  We got bids from 3 other companies, but we decided to go with Ultra and we couldnt be happier.  1 other company gave a bid that was "too good to be true" and I am so happy we didnt select them.  Ultra was the perfect mix of price and quality.  

Ultra completely gutted the master bathroom and the guest bathroom and redid them to look gorgeous.  Usually you hear about contractors going way over budget or over scheduled time, but in our case, that was definitely not the case.  Ultra never had one of those moments you hear a lot about from other contractors - "oh, im sorry we cant do any work today because the crew didnt show up."  Not once.  In fact, the only delays we had were caused by us because the tile we wanted was on back order and we ordered it too late.  but Ultra never caused even an hour delay.  I feel we got so lucky in that regard.

Honestly, the quality of the work is exceptional, but the best part of Ultra is the 2 year warranty!  I have a piece of mind knowing if something were to happen, i have 2 years to call them back and get it done at no cost.  you cant pay enough for that feeling.

We were so impressed with them on the new house that we used them to remodel our old house also right before we sold it.  they did a great job and i got back more than 2X's what I paid them to remodel it!  we had estimates of what the house would go for from our realtor before and after the remodel and I am so glad Ultra remodeled that house so we could sell it for more!

I'd definitely use them again and in fact, I have recommended them to family already wanting to remodel.

unknown

Everything went smoothly, from design through construction. The crew worked daily to accomplish all of the tasks involved, even identifying and fixing little things without my asking. Flaco and Michael provided excellent design suggestions and ideas to overcome construction challenges I did not anticipate when creating the original design. I truly enjoyed working with them.

Could not be more pleased. They gutted the old bathroom, removed walls, removed the old floor tile, built a new shower, installed new tile on floor and walls, new sinks, new lighting. Installed new toilet, cabinets and countertops from Home Dept, new sinks from Trisupply.

Ultra Remodeling did a great job remodeling the guest house on a property I bought in downtown Austin. The quality of the work was superb, and the whole crew was incredibly accommodating to all of my requests and very polite. They worked with me to determine the project budget, and they assisted me in selected materials and finishes to work within the budget we set. They made raised excellent design alternatives and suggestions, and really knew their stuff. I would highly recommend them for any remodel!