Touchstone Plumbing Inc

Very good results. I've had trouble finding a good plumber but Touchstone (David was the individual) really came through. David was
thorough, and always seemed to be looking for ways to cut my cost.
Turned out that later I needed to ask them back to do additional work, at least they pointed out the possibilities for doing it on my own first.

Everything was great except my $170-$220 bid from the owner turned into a bill for $668.71!
 If I had been notified, I would have gotten another bid for the work, and had a handy man dig out the dirt instead of paying two plumbers a total of $150 per hour. 
After complaining, the office did call back and offered  to split the labor bringing the total bill down to about $385. They agreed that I should have been notified about the changes.  It was double what I was expecting, but it was a fair price based on the work that was done, and they did a good job.

They also did the plumbing for the bath tub.

It didn't as they couldn't keep an appointment or their word.

I called and got several bids (except Lanier which was non responsive).   After I quizzed Touchstone about tapping into the 1" pipe running right behind the first furnace, he agreed that it would work and lowered his bid to under $800.  I felt like the $1,495 and $1,665 bids for doing a 12 foot tap off of an existing 1" gas pipeline was OUTRAGEOUS.  Even the $781 price still seemed a little on the high side.  I was not there when they did the install or I would have questioned the install location of the new gas pipe line.  I would call Touchstone again, but validate the fairness of the  pricing first.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       

It all went great from the time I booked the appointment with Yolanda to the time they called to verify their arrival time on the day of the appointments.  Great from start to finish.

They provided a fine service and we are very pleased with their work.

Great job, Emmet assessed the problem, needed a specialized part. He left without needing immediate payment for initial trip.
Ordered it, and got it in, then returned the next working day as he said.

Fixed, and fixed right, for a lower cost than I expected.

Quick, polite and efficient.

We set an appointment for a bid. We met with John, the company owner.  He was very nice and helpful.   We needed to move and install a new Hot Water Heater.  We had already bought the heater, and all connection pipes.  We were worried that some plumbers would only want to use their own supplies to maximize profit.  They were fine with what we had. They had a large job and we needed to call the next week to set up the exact install date.  While there was a little confusion about setting the date and time the next week,  it all worked out fine.  This was for an investment home we were preparing for rent, it seemed to add to the confusion that we didn't live there.  I needed to set a time to show up.

 The day of the install Emmett called and said he was running late, and it would be another hour.  While I appreciated the call, it was almost time for him to be there, and I was already at the home.  It was just a little too short notice for the delay.  This was only a problem since I didn't live at the location.  Emmett was the actual plumber for the install.  He was very nice, and helpful when I discussed plumbing for a possible water softener in the future.  He worked quickly, and for the work to be done since it was a move, I felt we had a very reasonable install price.  Home Depot would have charged the same for a simple replacement. 

They were very punctual. Their pricing was average. They did call back right away.

I was not satisfied with their work. I had to ask them to come back twice, once for the toilet and again for the faucet. It looks like the toilet and faucet are fixed now. He gave us an estimate without first looking at the hardware to see if they would fit. I ended up with a big gap between the handle and the wall. If he would have looked at the pieces when he did the estimate, I feel I would not have had this problem. I probably will not use them again. They did come back when I called again. They were on time.

I called Touchstone this afternoon about a clogged toilet. Their despatcher checked to see whether they could send a plumber today. Because they did not have good avaiability today, she referred me to Johnny Rooter who stated that they can come this afternoon. I am pleased that Touchstone referred me rather than string me along promising service that they were too busy to provide today.

i told the story above  overall, it went quite well .  The only issue is i have still not received a bill so i dont actually know the final costs, which is worrisome

The plumber arrived on time, fixed the problem, and was courteous and pleasant.

They called to confirm appointment, he arrived promptly.  Emmitt was courteous and worked quickly, talked about various solutions/ options about miscellaneous plumbing/toilet/faucet issues. He listened to what we had to say about what we wanted and gave useful preventive tips. It was nice to have someone whose reponses did NOT involve us buying new stuff. The price for the amount of time/labor/parts was excellent and lower than we expected. I would use them again in the future.

We are remodeling our master bathroom and wanted to cap the water lines since the shutoff valves were corroded and we are planning to have some of the plumbing moved anyway. I called Touchstone and they worked with my limited availability to get a plumber out quickly. When he arrived, we discussed options and I agreed that he would cap the pipes but not solder them, since we didn't have a lot of excess pipe to lose when the new valves went on. Everything went great and I was very pleased with the work and price.

The next day I was working in the bathroom and accidentally pulled on one of the caps, loosening it and causing a huge spray of water to leak both all over our bathroom and into the wall. We managed to tighten the cap again to stop it but were now nervous to leave it like that with the potential for another accident.

I called Touchstone back after the weekend and asked to have someone come out and cap the pipes more securely. I want to emphasize that it was NOT the plumber's fault that the cap leaked and I was asking that they be soldered simply for my own peace of mind, and to protect against future clumsiness. The same plumber came back out that day, extended the copper piping so we'd have some excess, and added soldered caps for security. And he informed me that they wouldn't be charging for the service! Completely unexpected, but very much appreciated, especially since the leaking wasn't their fault. We will be happy to use (and recommend) Touchstone for all our plumbing needs in the future!

My water heaters were not providing adequate hot water and I had one toilet that was leaking intermittently at the base.  Dave was very punctual, courteous, and professional.  He replaced a part on the water heater and re-sealed and leveled the toilet.  My water heaters are 14 years old and I was expecting to be told that they should be replaced.  I was pleased that Dave was honest about the need for only a minor repair.  I will definitely use Touchstone for future needs.

I had a good experience with them. I use them routinely. I haven't had any negative problems with them. I don't know how they rate on price with other people. They are dependable so I use them and don't get any other quotes.

THEY DO NOT PROVIDE DRAIN CLEANING.  This company does not provide drain cleaning services.

We moved into an new (old) house in July that needed several plumbing repairs. We selected Touchstone Plumbing from the good reviews they have received on Angie's List.

They have worked on our house several times on different projects over the last several months. They have fixed a gas leak on the hot water heater, replaced a basket strainer on the kitchen sink, installed two new shower heads, installed a new toilet, took out the toilets and reinstalled them when we had new floor tiles installed, plumbed water to the refrigerator ice maker, and installed a missing drain trap on a workroom sink.

They are quick to respond to our call. Although I'm sure all their plumbers are equally great, we always request they send Emmit to do our repairs. He is professional, courteous, takes pride in his work and cleans up the mess.

I wouldn't hesitate to use Touchstone again and recommend them to my friends and family.

Our water heater stopped working after a water main break down the road. We thought that it had to be replaced and called around. Touchstone responded immediately and were willing to come out right away, which was a pleasant surprise. Turned out the water heater was operational - it was just a flipped breaker, which was located on a panel I didn't know about.

Before they left, they told me that it's possible a burned out heater element caused the breaker to switch, but they couldn't test it, since they were an install-only crew. I was to call back if water hasn't heated or there's not enough hot water after a couple of hours.The water was definitely warm but not hot after 2 hours so I called back. They told me that they would be there around 2 PM. They never showed up nor called. I got busy with kids and didn't realize it was past business hours, and, of course, it was the weekend. I was too disgusted to call them back on Monday. It's now Wednesday and they never followed up. 

Overall, the speed of response was impressive - until there was none. Wish it had worked out.

Don't assume what the problem is let someone who is in the field diagnose and repair. 

The service was performed in a very professional fashion.  

I called them out for a quote, he came and told me what parts I needed to get and diagnosed all the plumbing problems.  I was pretty sure we set an appointment for the following Tuesday and then he never showed and I never heard back.  I called a few weeks later and they finally called back and said they'd been waiting on me to call them to let them know I had the parts.  I was not going to call them back but then I called another company and their quote was much higher & they charged a service fee for the initial visit... it would have been well over $300 with a competitor's company!  So we finally got on the schedule and he came out, repaired everything and all is well!  I would recommend because of price and perhaps the communication breakdown was only a one time incident. 

I had thought that the toilet would need to be completely rehabbed, but he evaluated and found it just needed adjusting.  This saved me a lot of money.  Explained workings for my future reference.  Did a great job installing faucets and shower head.
My neighbor used Touchstone the same day when I told her that they were recommended on Angie's list.