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The Steam Team

Concrete - Sawing or Removal, Wood Flooring - Refinish - For Business, Sink Installation,

About us

The Steam Team is a true Austin original, the only locally owned, full-service cleaning, restoration and catastrophe management company in the greater Austin area. The Steam Team serves homeowners and businesses with a wide range of services, meeting both routine and emergency needs with prompt, expert, guaranteed service. Founded in Austin in 1983, The Steam Team has steadily expanded its service offerings and was named one of Austin's fastest-growing companies by the Austin Business Journal in 2003. In 2005 we were selected as the only finalist for the Austin Chamber of Commerce Business Awards for customer service. The company has built its reputation on performing beyond even the highest expectations, with greater professional focus and personal involvement than its competitors .

Business highlights

Emergency services offered
42 years of experience

Services we offer

The Steam Team is a true Austin original, full-service cleaning, restoration and catastrophe management company in the greater Austin area. Serving Austin for over 30 years!, the only locally owned

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.8308 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
85%
4
10%
3
3%
2
1%
1
1%
Showing 1-25 of 308 reviews
April J.
Nov 2024
5.0
Yes, I recommend this pro
I would highly recommend Ronnie Aguilera at Steam Team in the water/mold remediation department. He is very knowledgeable and explained all the different ways that mold can get into the AC unit. I was pleased that he came out to our house to look at our issue, but didn’t charge us a dime. Very courteous and smart! Would highly recommend!

Jenn B.
Nov 2023
2.0
I worked with Andrew Bobst through a flood remediation process. And while he was extremely responsive & quick to come out to the house in the flood aftermath, the rest of the process was like pulling teeth. There was unclear communication about how long the dryers needed to run, promises of working with insurance, but to which I later became the middle man for payment. And most significantly, a tile that was ruined when the walls were taken out. I've spent 5 months trying to work with them to get them to replace this. And I've even offered to provide a replacement tile myself, if they'll just have someone come replace it. Unfortunately, despite countless followups, Andrew has not made the time to get this resolved. So I certainly won't be giving them my service again.

Allyson Z.
Aug 2023
1.0
$10,000
If I could give a zero I would. I never write reviews, but want to make sure others are not taken advantage of like I was after an unfortunate restoration issue. Beware of the Steam Team Austin who starts then abandons the project and will provide an estimate and then never communicate with you again until you receive an invoice three times your estimate with no explanation. There is no communication and you have to chase your project manager for answers. They do not provide any documentation as proof of damage and work completed. I was told in writing that they "dropped the ball" but still sent an invoice with no details for over 10k. Wes in the Austin office management is completely useless and refused to provide a detailed invoice. Read other similar reviews and avoid them and the stress.

Douglas P.
Jul 2020
1.0
$23,000
A truly nightmare experience with this company. Work stopped on the project and when I asked for a status update, the Project Manager told me he didn't need to let me know what was going on and then quit the project. I escalated to the owners of the project who also resigned from the project. They then took months to settle on the final bill leaving my project stranded. It was really one of the worst service experiences of my life. If you have a fire restoration project look to anyone else. They are simply awful.

Jennifer V.
Aug 2019
5.0
Yes, I recommend this pro
$443
I’m really happy with the service I received from Mike at The Steam Team. He made 20+ year old carpet look practically brand new and our white kitchen tile is so shiny! The grout in the kitchen had never been cleaned and it looks amazing. Mike arrived early and explained everything to me. He gave me options in terms of additional services (such as grout sealing) and provided me what the cost would be. He arrived around 1:20 and was done with 3 bedrooms, office, stairs and landing, kitchen and bath by about 4pm.

Sandra L.
Jun 2018
5.0
Yes, I recommend this pro
$5,000
It took longer than we expected, but they were very thorough. They came out within hours of the flood after being called by my insurance company and set up fans throughout the house to dry out the place. They also removed sections of my ceiling and pulled down soaked fiberglass insulation. A day or so later they came by, removed all the damaged flooring and also put thick plastic sheeting over where the ceiling was missing so that I could run the AC efficiently.

William B.
May 2018
5.0
Yes, I recommend this pro
$140
Very we;;/

Bo C.
Jan 2018
5.0
Yes, I recommend this pro
Great results and very thorough!

Ann B.
Oct 2017
5.0
Yes, I recommend this pro
...................................................

Melissa V.
Sep 2017
4.0
Yes, I recommend this pro
The carpets are clean, dry and do not smell. It's exactly what I needed. I agree (with other reviews) that the telephone quote was less than the in person quite. I did not appreciate the add-on for then "hallway" (tiny areas), such that I did not have my walk in closet cleaned so the cost would t go up so much. And the coupons are way less than the eventual cost of the services I would still use them again, but I'd budget more for the services than quoted. The work was too good to not keep using them.

Margaret G.
Aug 2017
5.0
Yes, I recommend this pro
.

Janice B.
Aug 2017
5.0
Yes, I recommend this pro
$175
did a great and removed the "wrinkles" by stretching the carpet!

Linda A.
Aug 2017
5.0
Yes, I recommend this pro
They cleaned a chair that was very dirty and now it looks new! They also did a great job cleaning my carpet. I highly recommend them!

Bernard J R.
Jul 2017
5.0
Yes, I recommend this pro
Can't remember when the 20-year old carpet looked this good!

Michael W.
Jul 2017
5.0
Yes, I recommend this pro
$17,000
They provided a little bit of everything. They're really good.

Michael W.
Jul 2017
5.0
Yes, I recommend this pro
$17,000
.

Ted P.
Jul 2017
5.0
Yes, I recommend this pro
great work overall

John B.
Jun 2017
5.0
Yes, I recommend this pro
$1,000
They did a fantastic job. Their price is not that great. You pay for what you get. I would tell friends and family that they're the best in Austin.

Amy B.
Jun 2017
5.0
Yes, I recommend this pro
$140
better than I expected!

Michael W.
Apr 2017
5.0
Yes, I recommend this pro

Paul M.
Apr 2017
5.0
Yes, I recommend this pro
Did great job. Would Rehire.

James Z.
Apr 2017
5.0
Yes, I recommend this pro
$100
Good experience!

James G.
Apr 2017
5.0
Yes, I recommend this pro
$300
Mario was very professional and courteous and did a great job.

Jim A.
Mar 2017
5.0
Yes, I recommend this pro
$240
Very pleased with the work! They spot treated some stains before steam cleaning and the spots are gone! No need to call anyone else. We had 4 bedrooms, office and liv. room done.

Anne T.
Mar 2017
5.0
Yes, I recommend this pro
$150
Great. I can dry clothes now!
...
Showing 1-25 of 308

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

The Steam Team is currently rated 4.8 overall out of 5.
The Steam Team accepts the following forms of payment: CreditCard
No, The Steam Team does not offer free project estimates.
No, The Steam Team does not offer eco-friendly accreditations.
No, The Steam Team does not offer a senior discount.
Yes, The Steam Team offers emergency services.
No, The Steam Team does not offer warranties.

Contact Information

1904 West Koenig Ln, Austin, TX 78756

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