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The Critical Update Inc

4.8(
104
)
Computer Network or Wiring - Install or Repair, Electrical Baseboard or Wall Heater - Repair, Central A/C - Install,

About us

Are you worried about viruses, hackers and downtime? The Critical Update inc provides affordable solutions to managed network security, custom technical support plans and backup solutions. Our approach enables our clients to be more productive, which creates more jobs in the community! - Call 512.336.2970 or visit www.TheCriticalUpdate.com * Technical support * Data recovery * Ongoing network administration and end user support * Affordable, secure backup solutions * basic MAC support

Business highlights

22 years of experience

Services we offer

COMPUTER HELP AND IT CONSULTING; COMPUTER SALES & SERVICE; COMPUTER SERVICES & ONGOING NETWORK ADMINISTRATION; COMPUTER & NETWORK SECURITY; VIRUS PROTECTION & 24/7 MONITORING; BACKUP SOLUTIONS; ONSITE & REMOTE TECHNICAL SUPPORT & STRATEGIC TECHNOLOGY PLANNING.

Accepted Payment Methods

  • CreditCard
Reviews
4.8104 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
8%
3
4%
2
0%
1
2%
Write a review
Showing 101-104 of 104 reviews
PATRICK N.
Feb 2009
5.0
Yes, I recommend this pro
$42
We called and left a message for the owner, Luis Delgado, who routed the request to a technician. The tech called us and set up a time for the next day. Completed the work in less than an hour, possibly less than 1/2 hour.
PAUL S.
Dec 2008
5.0
Yes, I recommend this pro
$85
Exceeded my expectations. Jeremy was bright, articulate, pleasant, professional, punctual and a terrific value. We ran into many problems which he evaluated and resolved expertly. I got a huge amount of piece of mind for the cost.
Bonnie F.
Oct 2008
5.0
Yes, I recommend this pro
I was thrilled with the fact that this gentleman was willing to fix my problem on the phone rather than require a home visit so he could charge more. The phone rang a long time before being answered and at first I had a hard time understanding the gentleman but he was very knowledgeable and obviously not "money hungry". When I asked how much I owed him he said "Just tell 3 other people about me". Such a pleasant surprise in today's world!!
Response from The Critical Update Inc

"THANK YOU SO MUCH FOR YOU KIND WORDS. I REALLY APPRECIATE YOUR FEEDBACK AND THANK YOU FOR LETTING ME KNOW ABOUT THE PHONE ISSUES. I AM TAKING STEPS TO IMPROVE THE WAY THE PHONE SYSTEM RESPONDS. REGARDS, LUIS"

Ken S.
Mar 2008
5.0
Yes, I recommend this pro
$85
I called Critical Update and talked to Luis Delgado and he told me he would have a tech there the next day. He said it would cost $85 an hour and shouldn't take more than an hour. His tech Jeremy called me that night to set up a time for the next day and was there promptly as scheduled. He was courteous and professional and able to get my drives installed in less than an hour. I would definitely hire them again!
PATRICK N.
Dec 2007
5.0
Yes, I recommend this pro
$170
I was pleased with their rapid response to my phone call, their timely repair and their extra advice about the repair. I think the pricing for the work completed was fair.
CROSLEEN P.
Sep 2007
5.0
Yes, I recommend this pro
He talked to me for 15 minutes for free and really helped me out. He was just fabulous!
K B.
Oct 2006
5.0
Yes, I recommend this pro
$250
Great.
Response from The Critical Update Inc

"IT IS VERY REWARDING WHEN OUR CUSTOMERS AVOID A DISASTER BY USING OUR BACKUP SOLUTIONS AND 24/7 MONITORING AND MANAGED SECURITY. THANK YOU FOR YOUR COMMENTS."

Showing 101-104 of 104

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

The Critical Update Inc is currently rated 4.8 overall out of 5.
The Critical Update Inc accepts the following forms of payment: CreditCard
No, The Critical Update Inc does not offer free project estimates.
No, The Critical Update Inc does not offer eco-friendly accreditations.
No, The Critical Update Inc does not offer a senior discount.
No, The Critical Update Inc does not offer emergency services.
No, The Critical Update Inc does not offer warranties.

Contact Information

5114 Balcones Woods Dr, Suite 307-429, Austin, TX 78759

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