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The Critical Update Inc
Computer Network or Wiring - Install or Repair, Electrical Baseboard or Wall Heater - Repair, Central A/C - Install,
About us
Are you worried about viruses, hackers and downtime? The Critical Update inc provides affordable solutions to managed network security, custom technical support plans and backup solutions. Our approach enables our clients to be more productive, which creates more jobs in the community! - Call 512.336.2970 or visit www.TheCriticalUpdate.com * Technical support * Data recovery * Ongoing network administration and end user support * Affordable, secure backup solutions * basic MAC support
Business highlights
22 years of experience
Services we offer
COMPUTER HELP AND IT CONSULTING; COMPUTER SALES & SERVICE; COMPUTER SERVICES & ONGOING NETWORK ADMINISTRATION; COMPUTER & NETWORK SECURITY; VIRUS PROTECTION & 24/7 MONITORING; BACKUP SOLUTIONS; ONSITE & REMOTE TECHNICAL SUPPORT & STRATEGIC TECHNOLOGY PLANNING.
Accepted Payment Methods
- CreditCard
Reviews
4.8104 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 87% | ||
| 8% | ||
| 4% | ||
| 0% | ||
| 2% |
Showing 76-100 of 104 reviews
Dave W.
Dec 2011
As stated above, all time lines and budget concerns were met. They provided a schedule of activities and kept to the time and dates that were outlined to us either in person or over the phone. They were timely in follow up situations and called without prompting to see if the home computer system was working properly. There were "no surprises" and the entire experience was exceptional. I was concerned about the file transfer process but Robert handled the whole install/transfer process flawlessly. He explained each step and completed the entire process in about 3 hours. We would use The Critical Update for any future home computer needs or service.
Response from The Critical Update Inc
"Thank you for your feedback. It was a delightful experience to work with you and we look forward to serving you in the future. LUIS and the TCUINC team"
Tj B.
Oct 2011
Luis and his team just rock it. My in-laws use The Critical Update. I recommend them to business partners. They just get it done for you.
Response from The Critical Update Inc
"Thanks Member. Glad to be of service."
Donna H.
Sep 2011
Perfect! He came in sat down at the computer, did his magic and left. Perfect.
Response from The Critical Update Inc
"Thank you for your report. We appreciate working with you and look forward to helping you again."
Patricia A.
Sep 2011
Overall it went very well - quick repairs, easy to talk to and don't make you feel dumb for not being a computer person, very friendly and efficient.
Response from The Critical Update Inc
"Thank you so much for giving us the opportunity to be of service. We look forward to helping you and your friends."
Donna H.
Jul 2011
It was a good experience from beginning to end.
Response from The Critical Update Inc
"Thanks for the opportunity to serve you!"
Allen G.
Jun 2011
The recommendation was not correct for this computer. The charge was ridiculously expensive for what was done.
Robert/Sarah G.
May 2011
See above.
Response from The Critical Update Inc
"Thank you for the opportunity to serve you."
Michele A.
May 2011
A technician came to my house very soon after I called on the 17th. Since it wasn't clear what the problem was, he took the computer and monitor to the shop. I was called several times to let me know the status of repairs. When I picked up the computer and met others at the Critical Update site, I felt my computer had been in very good hands with trustworthy people. The price, which included an Angies' List coupon, was also reasonable. So: good price, good service.
Response from The Critical Update Inc
"we appreciate your business and look forward to serving you in the future."
SUSAN M.
Mar 2011
Prompt service and a job well done.
Response from The Critical Update Inc
"We really appreciate the opportunity to be of service. On a side note, we are going to offer 50% off coupons thru Angie's List big deal on 4/7."
Robert/Sarah G.
Dec 2010
Company answered call promptly. Technician called and set up appointment. He always called when he said he would and showed up on time. He was very professional and completely explained the problems he found with the computers and how best to fix them. We were very happy with this company and our technician and will definitely use them again.
Response from The Critical Update Inc
"We appreciate your feedback and look forward to being of service again. Regards, Luis, President"
ROBIN R.
Nov 2010
they did a great job- I can use a computer but have no idea what to do when they don't work- they came exactly when I needed someone and spent a lot of time trying to fix the computer and then replaced the part that needed to be replaced- then set it up to work with my modem and printer-thank you again!
Response from The Critical Update Inc
"We appreciate your feedback and look forward to being of service in the future."
Judith M.
Oct 2010
Due to an initial miscommunication it took the technician three visits to get everything set up correctly. But he was persistent and did solve the problem without charging us anything extra. He was also punctual and very polite at all times. All in all, we'd definitely use them again.
Response from The Critical Update Inc
"My apologies for the miscommunication. I am glad we were able to resolve and look forward to being of service again."
Francis W.
Oct 2010
It was a great experience! The associate that arrived, Robert, was on time and was very professional and courteous. He examined my computer and assessed that the motherboard needed to be replaced. He suggested that I go ahead and just purchase a new computer because it would be more economical. He also contacted three other people to make sure he covered all the bases with his assessment. As an extra plus he even helped clean up my laptop at no charge! He also let me know that when I purchase another computer he would come over to transfer all the data. With the service I received I will undoubtedly give them a call back!
Response from The Critical Update Inc
"we appreciate the opportunity to serve and thank you for your feedback."
Donna H.
Sep 2010
Very well. The person who came was very professional Explained to me in terms that I understood.
Response from The Critical Update Inc
"Thank you for your kind words and the opportunity to be of service. We are glad our tech was able to resolve your computer problems and look forward to helping you in the future. Regards, LUIS"
Edward D.
Sep 2010
He also checked and cleaned two other computers while here making them as good as new. The company is deserving of all the good rating they have received from others as well.
Response from The Critical Update Inc
"Thank you for your feedback. We are also thankful for your referrals and look forward to being of service should any future needs arise. Regards, LUIS"
Michael M.
Jan 2010
They were able to recover the documents & photos but after approx. 4.5 hours they gave up on the printer problem. They billed me for 2 hours at $95 per hour. The tech told me he would be available by email to help with some issues he wanted me to do but never returned my email. The owner of the company did contact me to offer further services that he thought I should use but I told him I could not afford to pay him any more after paying $190 and not getting my issues resolved and I never heard back from any of them. Bottom line is that I was able to get someone else resolve the problems in a very short time.
Response from The Critical Update Inc
"I apologize for the miscommunication. I personally offered to do what we could to solve your issue. Sorry it didn't work out. As you see by our reviews, we take great care in satisfying our client needs. I am glad you were able to find someone who solved the problems. Regards LUIS"
Fatima A.
Dec 2009
So far so good, but we've pretty much decided that Critical Update may be a bit more expensive than our previous tech support guy, but we are definitely getting our money's worth! We are planning to continue using Critical Update for our office tech support as needed.
CROSLEEN P.
Aug 2009
It required two consultants and a bit more time than I expected. I was very pleased with their commitment to identifying and solving the problem. They were very professional, positive and persistent in working with me.
Pam R.
Jun 2009
Person assigned to me attived on time. Was efficient in identifying the problems and fixing. Took time to discuss options with me and educate me on next steps. Price was very reasonable.
Response from The Critical Update Inc
"Thank you for your review. We rely on wonderful clients like you to continue to serve. Please let us know if there is anything else we can help with. LUIS"
GEORGE B.
May 2009
Our interaction with this firm went extremely well. After reading their reviews on Angieslist, I contacted them on Thursday about noon. After describing the problem, I was told that a technician might be available that afternoon, but if not, the next morning. The technician called the next morning about 10 AM, while I was away, but when I returned his call about noon, he was able to come right out to the house. When he called, he apologized for not being able to come the previous afternoon, as he had been delayed longer than expected on a server problem. He was extremely well-spoken, polite, and professional, and got right about the business of fixing our problem. He was very good about explaining what he was doing and why it was necessary, in the process giving us lots of information about how to make more effective use of our machine. Even with all the time spent answering our questions, he finished the entire job in less than two hours. Our machine is now functioning like new!
CROSLEEN P.
Apr 2009
The service consultant was on time, gave great service and knew exactly how to fix everything. I was also very impressed with the consultant's attitude as it was evident that he genuinely wanted to help and offered extra advice and tips. Overall, I could not have asked for a better experience and would highly recommend this company.
Tracy H.
Apr 2009
My work computer turned into a slug over a couple of days time. Family and friends gave me advise on how to fix it. I realized my hard drive filled itself up but I couldn't find any indication that it did. After several frustrating hours, like 20, I gave up and I called for help. The Owner of Critical Update listened to my problem over the phone an sent out a person within two hours. Jeremy methodically went through the files on the hard drive checking their size and determined that Bit Defender must have imploded onto itself and duplicated everything on my hard drive over and over. This could have been to an incorrect installation of the software by yours truely. He downloaded the uninstallation program and deleted the huge block of duplicate files. That alone took over 40 minutes. Meanwhile he had some trouble with his own software trying to troubleshoot the problem and did not bill me for that time or the time to delete the file being it was going to take forever. I learned a lot picking his brain while we just stared at the progress bar. I will hire them again if I get into a jam.
Response from The Critical Update Inc
"Thank you so much for your report. We appreciate your business and look forward to helping you again."
Gerardo L.
Mar 2009
I had another computer repair guy "fix" the computers and he charged me $400 for 4 hours. I thought that after he left, the computers would be running normal and that was not the case. Two days later we began to have the same problems. When I called him to come and fix what he had already "fixed: he explained to me that he was going to have to take the computer with him and start over from scratch and bill me for 6 hours at a $100.00 per hour rate, thats when I called Luis. Luis talked to me over the phone during the whole procedure. After explaining to him the problem, he assured me they would get fixed. He carefully explained to me his procedures and who would be calling me to schedule a date and time for the repair. Robert shortly after called me to schedule the appointment. When I spoke with Robert it was clear that Luis and Robert had shared ideas and communicated about what I needed fixed. Robert gave me the date and time he would be at my house and he showed up as promised. Robert surpassed my expectations on his customer service skills, his computer knowledge, his professionalism, and his attitude to fix the un-repairable. He spent more time at our home to fix our computers than what he billed me for, and then he came out two more trips to make sure everything was fixed at no extra cost. At that time is was very clear to me that The Critical Update truly cared about their customers, and was committed to excellence. Needless to say, If you want your computer fixed correctly, call them!
Sandra M.
Mar 2009
I had messed around with my computer settings trying to allow a site that I had not been able to access. The computer was not working very well when I got through. Robert analyzed the situation and made the necessary repairs. My computer is working better than it was when I purchased it a few months ago!!
A D.
Feb 2009
He found that the plastic heat sink housing was broken, leading to overheating of the processor. Once I fixed that, the computer was fine.
Licensing
State Contractor License Requirements
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FAQ
The Critical Update Inc is currently rated 4.8 overall out of 5.
The Critical Update Inc accepts the following forms of payment: CreditCard
No, The Critical Update Inc does not offer free project estimates.
No, The Critical Update Inc does not offer eco-friendly accreditations.
No, The Critical Update Inc does not offer a senior discount.
No, The Critical Update Inc does not offer emergency services.
No, The Critical Update Inc does not offer warranties.