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The Bug Master

4.8(
174
)
Rodent Pest Control Service, Bug and Insect Pest Control Service, Bird and Bat Pest Control Service,

About us

At Bug Master we are passionate about customer service. We pride ourselves on quick response times and effective solutions for your pest problems. We are focused 100% on being a great pest control company and offer a 100% satisfaction guarantee. Check our reviews and contact us today with complete confidense

Business highlights

Se habla espanol
Emergency services offered
44 years of experience

Services we offer

Residential & Commercial Pest Control We cover every type of pest for homes and businesses including: General Pests • Ants • Roaches • Spiders • Scorpions • Fleas/Ticks • Silverfish/Earwigs • Mosquitoes Major Pests • Termites • Bed Bugs Rodents & Urban Wildlife • Mice • Rats • Squirrels • Raccoons • Opossums • Skunks • Birds • Bats

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.8174 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
6%
3
2%
2
1%
1
2%
Write a review
Showing 176-200 of 174 reviews
Yang K.
Sep 2007
5.0
Yes, I recommend this pro
$125
We are very pleased with their service. They're really nice to deal with. They were very efficient, quick and also provide us with additional treatment against fire ants in our yard. We recommend them to all our neighbors.
Response from The Bug Master

"Thanks for your feedback. Your satisfaction is our number one priority, and I am happy to hear we were able to meet your expectations. Please keep us in mind in the future!"

Gary G.
Sep 2007
5.0
Yes, I recommend this pro
$100
BugMaster was easy to talk to, very nice and convenient to schedule. The man who arrived was personable and dressed neatly. He worked quickly and seemed very knowledgeable. He also advised us on different alternatives of sprays. Best of all, we have not seen a single bug since they sprayed.
Response from The Bug Master

"Thanks your for taking the time to leave a review. This type of feedback is a huge endorsement for service companies like ours. Thanks for your business and please let us know if you ever need anything."

Alan B.
Sep 2007
5.0
Yes, I recommend this pro
$535
I am very happy with the work this company did. I will not be able to know how good of a job they did until I let some time pass to see if the ant problem returns. There was only one small problem they still have to deal with. They had a little accident during the job, so I called them to come back and fix it for me. I do not worry about them not coming because they seemed to be a very professional company.
Response from The Bug Master

"Thanks for your feedback. Your trust in our company is a huge compliment. Please let us know if there is anything you ever need."

Derek C.
Oct 2006
5.0
Yes, I recommend this pro
$125
The person who took the order did a good job listing my concerns for the tech to investigate. The tech arrived when promised and was polite, knowledgeable and thorough. All of the ants were gone by the next day. I'm pleased and I signed up for a quarterly treatment plan.
Response from The Bug Master

"Thanks for your feedback. Customer satisfaction is our biggest concern, and I am happy to hear we were able to meet your expectations. Please let us know if you ever need anything."

JACKIE H.
Sep 2006
5.0
Yes, I recommend this pro
$135
Chad, the exterminator, was very courteous and knowledgeable. He was on time and completed the job in a timely manner. I would definitely recommend Bug Master to my friends and family.
Response from The Bug Master

"Thank you for your feedback. I am happy to hear that we were able to meet your expectations. Your satisfaction is our number one priority. Please contact us if you should ever need anything."

LISA K.
Jul 2006
5.0
Yes, I recommend this pro
$80
VERY VERY VERY Good place, they did a nice job, very punctual and pleasant. Really happy with them. Highly recommend them.
Response from The Bug Master

"Thanks for the endorsement, that means a lot to us!"

MATT S.
Jul 2006
2.0
The service was poor. I called their office twice to inquire about basic pest control service and prices. I never got to talk to anybody. I waited on hold for 6:35 minutes for JJ, who never picked up. The receptionist did pick up several times. I don't know if I would hire this company.
Response from The Bug Master

"Thank you for your feedback. I have to apologize for the disappointing service you received. It is our goal to exceed customer expectation and your story is proof we still have a long way to go. I am happy to report that we have made a number of administrative and personnel changes since your remarks. These changes have helped to address and avoid issues like the ones you experienced. Sorry to have dropped the ball."

Michelle K.
Jun 2006
4.0
Yes, I recommend this pro
$98
This company is above average in the service that they provide. They come here quarterly for $98. The staff is friendly and professional. They spray both inside and outside our home. I am pleased with the service overall. They come out here when I expect them and usually do call the day before to confirm the service.
Response from The Bug Master

"Thank you for your feedback. Your satisfaction is our goal and I am glad to hear we were able to provide you with a quality service. We still have room to improve and you feedback will be helpful as we take on those challenges."

Homeowner
Jun 2006
5.0
Yes, I recommend this pro
$118
Bug Master comes to our home once quarterly to spray for pests both inside and out. We have only had one outbreak of sugar ants since they have been spraying and they came right out to take care of the problem. They are always on time and they even offer organic products for our daughter's sake. This was the biggest selling point to us.
Response from The Bug Master

"Thanks for taking the time to leave our company a review. Customer feedback and endorsements are a huge help to local service providers like ours. Thanks you for your business."

KELLI W.
Jun 2006
5.0
Yes, I recommend this pro
$71
They are a local company that did an outstanding job. They came on time and they were willing to go the extra mile. They were knowledgeable about what they did. They have explained in detail what the chemicals are they used. They were very honest and respectful. They also had a great price. They actually come out to my home four times a year.
Response from The Bug Master

"Glad to hear we were able to meet your expectations. Your satisfaction is our number one goal, and it seems like we are doing a good job. Thanks for your feedback."

Homeowner
Jun 2006
5.0
Yes, I recommend this pro
$74
They were good thorough with the spraying, I thought, or I wouldn't stick with them. They took only about 40 minutes for the job. I had them come out about every other month and they seemed to be experienced and helpful. I never had a problem with their service guys.
Response from The Bug Master

"Thanks you for your feedback. I am glad to hear we have been able to provide you with a service you are pleased with."

THOMAS O.
Jun 2006
5.0
Yes, I recommend this pro
$103
I had them come out about 4 times a year and they were thorough and I was happy with them. They guys were friendly and helpful and looked professional. They showed up on time and will notify you of any scheduling problems. I liked them so I didn't mind mentioning that they were pretty good.
Response from The Bug Master

"Thanks for the feedback. Reviews like this are extremely helpful to local service providers like us. Please let us know if there is ever anything we can do."

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Showing 176-200 of 174

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

The Bug Master is currently rated 4.8 overall out of 5.
The Bug Master accepts the following forms of payment: CreditCard
Yes, The Bug Master offers free project estimates.
No, The Bug Master does not offer eco-friendly accreditations.
No, The Bug Master does not offer a senior discount.
Yes, The Bug Master offers emergency services.
No, The Bug Master does not offer warranties.

Contact Information

1912 Smith Road, Austin, TX 78721

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