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Terminix - Austin -Termite & Pest Control logo

Terminix - Austin -Termite & Pest Control

4.5(
58
)
Pest Control, Insulation Service,

About us

When pests or termites move in, you want the ultimate weapon to take them out: Terminix, America’s leading provider of termite and pest control. It's no wonder more than 2.7 million customers trust us to protect their homes and families from the havoc that unwanted intruders can create. You can look to us for a wide range of services to protect your home top to bottom, inside and out: Insulation Service, Moisture Control Solutions, Rodent and Wildlife Service and more. We can even help you win the fight against the bite with our revolutionary Mosquito Service. Don’t trust your home to just anybody. Go big. Go strong. Go Terminix. Protector of home since 1927.

Services we offer

Residential and commercial ant, mice, pest, termite and bed bug control, exterminators, baiting systems, prevention treatments & attic insulation.

Amenities

Free Estimates

Yes

Warranties

Yes

Accepted Payment Methods

  • American Express
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
4.558 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
74%
4
16%
3
2%
2
3%
1
5%
Write a review

Filter reviews by service

Showing 1-25 of 58 reviews
Laura M.
Jul 2022
1.0
Terminix was good in the beginning. But I have come to find out thru the years that this is one of the worst companies I have ever dealt with. I feel like they have robbed me of my hard earned money. For starters, I have found it did to get a Saturday appt. Terminix doesn’t notify until day of that they are on their way. Terminix charges 200.00 for exclusion inspection and doesn’t inspect. I had to ask tech to go up in the attic and around my home to do the inspection. I had a tech come to my home to address a wasp problem, the tech wasn’t helpful at all. He then proceeded to tell me they don’t address wasp issues, walk to his car, made a phone call and charged me 487.00 to have the wasps removed by a bee company. I in turn asked to bee company how much they charged to come out and remove the wasps. They said they charged 200.00. Terminix charged 287.00 to make the call!!! There’s more but too much to write. I have called to file a complaint, but I am yet to get a response.
Response from

"Thank you for bringing this to our attention. We apologize for the inconvenience. We have escalated your concerns to upper management for follow up. Someone will be reaching out soon. Have a great day!"

Barbara W.
Jan 2018
1.0
$28,000
They never showed up. I rescheduled. They never showed up. I spent hours on the phone to their national call center because the local branch never answers their phone. Since I found the termites when I had a mason here fixing my chimney, I have left the outside chimney hole open so they could treat the termites without ripping up an inside wall. Well, it's been three days now, and two screwed up appointments and the best they can do is call me within next 2 to 4 business days to schedule another appointment. I am beyond furious!. I will hang in there until I get this treatment done, and then I will cancel my contract.
Response from

"Thank you for posting your experience on Angie's List! A copy of your review has been sent to the attention of the Manager at your local Terminix office for follow-up. We apologize for any inconveniences you may have experienced. If you have any additional questions or concerns, please contact us toll-free at 1-866-869-2273 and select option 3. Thank you again, Social Media Department Terminix International"

Patrick W.
Oct 2017
5.0
Yes, I recommend this pro
Appears to have gone well. Will redo every three months.
Response from

"Thank you for sharing your Terminix experience on Angie's List! Please do not hesitate to contact us should you need additional assistance at 1.844.251.2164. -Lisa O."

Joan H.
Sep 2017
1.0
$20,000
I used Terminix and they were terrible. I would never use them again.
Response from

"Thank you for posting your experience on Angie's List! A copy of your review has been sent to the attention of the Manager at your local Terminix office for follow-up. We apologize for any inconveniences you may have experienced. If you have any additional questions or concerns, please contact us toll-free at 1-866-869-2273 and select option 3. Thank you again, Social Media/Executive Services Department Terminix International"

Vaughan S.
Jun 2017
5.0
Yes, I recommend this pro
$300,000
Work was done the same day.
Response from

"Thank you for allowing Terminix to treat your home. We appreciate your business. -Lisa O."

Lewis J.
May 2017
5.0
Yes, I recommend this pro
On the whole, it was very well done and extremely professional. The only downside was that the installer who did the termite control around the house was late by over an hour and did not contact me to let us know of his delay. It really wasn't a problem for us, but it would have been nice to know.
Response from

"I apologize we arrived late to perform your termite service. We appreciate your understanding and we will address the importance of communicating issues like this with the customer as soon as possible. We appreciate your business. -Lisa O."

Pamela S.
Dec 2016
5.0
Yes, I recommend this pro
unknown
Karen S.
Sep 2016
5.0
Yes, I recommend this pro
$25,000
When you sell a house sometimes they have to come out and its expensive. This is like $250 a year and they come out as many times as I want and they keep it up.  And the contract can be transferred over to the new owner if they want it. If they don't then, it's not my problem. They come out every January or February every year unless I call them. They send me an email to schedule and then come on out. They come and do what they need to do. They put the little booties on and they are very nice. If you call them, they are right out.
Ron H.
Sep 2016
5.0
Yes, I recommend this pro
unknown
Otmar F.
Jul 2016
5.0
Yes, I recommend this pro
unknown
Shannon S.
Jun 2016
5.0
Yes, I recommend this pro
unknown
Nancy H.
Jun 2016
5.0
Yes, I recommend this pro
unknown
Betty O.
Jun 2016
5.0
Yes, I recommend this pro
unknown
Sandra S.
Jan 2016
5.0
Yes, I recommend this pro
unknown
Mel B.
Aug 2015
5.0
Yes, I recommend this pro
.
Ken J.
Jul 2015
4.0
Yes, I recommend this pro
.
James H.
Jul 2015
5.0
Yes, I recommend this pro
$70,000
unknown
Ken J.
Jul 2015
4.0
Yes, I recommend this pro
unknown
Kristine G.
Jun 2015
2.0
I used Terminix for pest control but that was something that I inherited at the house not something that I sought out. I wasn't very pleased with them. I think they finally came the end of May. The cost of service was part of the confusing part. When I moved into the house, they told me that they had pest control service. It turns out they didn't have to come out, I just had to pay the renewal fee. On the third attempt when I finally met them, I had to leave work early to meet them one on one and know why they didn't show up. The guy told me that they didn't need to come out and do anything until when I made the appointment. That was the first time I had heard that after talking to many people trying to schedule this and schedule that. There was trouble for not very much done and not very much needed to be done and I feel like there was a lack of communication on what they needed to come. Price is not applicable I didn't pay for the particular service and the guy who came was really nice. It was more of the communication or professionalism I guess. I wouldn't use them again. I am thinking I would find someone else to do the service for me.
Morris K.
Jun 2015
4.0
Yes, I recommend this pro
$300
unknown
Vanessa H.
May 2015
5.0
Yes, I recommend this pro
$40,000
unknown
Rich B.
May 2015
2.0
I made an appointment for a termite inspection. Scheduled a time slot from 8-noon. Changed my personal plans to wait for the inspection. No one show, no one called.  I called the office and confirmed I was scheduled for an inspection. When I told him no one showed I was transferred to another department. After being on hold 10 minutes I hung up. They must not want my business.
Richard B.
Apr 2015
5.0
Yes, I recommend this pro
unknown
Richard L.
Apr 2015
5.0
Yes, I recommend this pro
$32,900
unknown
Cheryl P.
Apr 2015
5.0
Yes, I recommend this pro
$9,000
unknown
Showing 1-25 of 58

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Terminix - Austin -Termite & Pest Control is currently rated 4.5 overall out of 5.
Monday: 7:00 AM - 9:00 PM Tuesday: 7:00 AM - 9:00 PM Wednesday: 7:00 AM - 9:00 PM Thursday: 7:00 AM - 9:00 PM Friday: 7:00 AM - 9:00 PM Saturday: 7:00 AM - 9:00 PM Sunday: 7:00 AM - 9:00 PM
Terminix - Austin -Termite & Pest Control accepts the following forms of payment: American Express, Check, Visa, Discover, MasterCard
Yes, Terminix - Austin -Termite & Pest Control offers free project estimates.
No, Terminix - Austin -Termite & Pest Control does not offer eco-friendly accreditations.
No, Terminix - Austin -Termite & Pest Control does not offer a senior discount.
No, Terminix - Austin -Termite & Pest Control does not offer emergency services.
Yes, Terminix - Austin -Termite & Pest Control offers warranties.
Terminix - Austin -Termite & Pest Control offers the following services: Residential and commercial ant, mice, pest, termite and bed bug control, exterminators, baiting systems, prevention treatments & attic insulation.

Contact Information

1826 A Kramer Ln , Ste F, Austin, TX 78758

Service Hours

Sunday:7:00 AM - 9:00 PM
Monday:7:00 AM - 9:00 PM
Tuesday:7:00 AM - 9:00 PM
Wednesday:7:00 AM - 9:00 PM
Thursday:7:00 AM - 9:00 PM
Friday:7:00 AM - 9:00 PM
Saturday:7:00 AM - 9:00 PM
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