Response from Supreme Hardwood Floors
[Member Name Removed] I am not sure why you gave us a B rating for responsiveness, punctuality, professionalism and quality on your job. I came out to meet you the very day that you called me. We were on the job every morning at 7:00 am other than when I would come out to level your floors. I also came out to prep the floors in between other jobs. Your floors were so un even that there was extensive floor prep which I showed you personally. This is what drove your final cost up. You also told me you were very happy with our work. I also accommodated you when you were not happy with the match of your first choice of wood. I returned your first order at no charge and brought in a new wood. I also accommodated you when your other contractors were not finished on time and moved my schedule around to meet your needs. I feel that we gave you excellent service. Please help me to understand because we strive for excellence.