One World Van Lines, LLC

This was one of the worst experiences of my life! I have moved a lot before, but they were all local moves. This one was long distance. The first contact was nice, and David came to my house to give an estimate, and took pictures of all of my belongings. (This is what is recommended online for a good quote.) Their quote was $2931, which was far below the others I got, so I agreed to let them handle the move. I had told other companies what I had, not seen them in person, so I figured One World was more accurate because they came out to see in person. On moving day, they arrived about an hour late, but had several loaders and it LOOKED like they were doing a good job. I have a lot of nice antique furniture, and I was relieved to see them wrap each piece in blankets, with the blankets taped on around the furniture. They also charged me $126 for packing supplies, like tape for the blankets and boxes for a few things I had in bags. About half way through the move, the lead guy informed me that I had much more things than I had "told" them, and that the cost was going to be a LOT more than the quote. The total was now $5571! I had estimated about 100 boxes, and there were 140, and they kept bringing that up over and over. I kept reminding them that David had looked at every single thing I had, and taken pictures, but they didn't care. I had to be out of my duplex that day, and I had no choice but to pay them and continue. (I had to borrow money just to even do that, as I didn't have extra thousands laying around.) To be THAT far off on the estimate was either stupidity on their part, or deliberate deception to win the bid. I could understand a little increase, but nearly double? NO. I knew that they were going to use a different truck to make the long drive, but again, all looked secure. Well, 6 days later they show up in Mich. with a Uhaul! They made me pay them IN CASH, before they would unload. These were nice guys, but as they started unloading, the first thing I noticed is that there were NO blankets on any piece of furniture! Each piece made the entire long trip with just a little brown paper between items! Every single piece of wood furniture was damaged! Plus an cloth chair was torn and my mattress edges were filthy black (even though I paid $30 for their plastic bags.) WHY would they put on such a show of protecting it all and then remove the blankets?? Astounding. I told the guys how unhappy I was but there was nothing they could do. It took me days to get anyone in the office to call me back, and when they did, all I got were excuses. They kept saying "you said 100 boxes and you were way off" and "you didn't tell the unloaders that anything was wrong,", which was NOT true. By then I was beyond furious. I took pictures of all the damage and submitted it to the company for their paltry 60 cents per pound of coverage, and as of now, many weeks later, I have not heard a a single word from them. Please don't be duped by this company!

During the sales stage everything went smoothly. I was to have my belongings moved from my home in Austin, TX to storage in Austin, TX and held there until they could be moved to my new home in greater San Diego, CA. On the day of the move (March 3, 2015) I supervised the packing of my 1,200 sq. ft. home. The movers packed the kitchen and bedroom. Most of the rest of the home's items were packed (about 30 boxes) by me. Things were packed well. The movers used bubble wrap and a lot of paper for kitchen items and breakables and original artwork. They used blankets to wrap chairs and tables. The mattress and box spring were boxed. This looked very secure, however, when the items were delivered to me on May 25, 2015, the inside of the truck looked a storage locker gone up for auction--a mess. Most boxes were crushed. Most concerning, the mattress and box spring were no longer in a box and in fact were leaning against the side of the inside of the truck, were filthy and now had holes in the cover. Many items that I personally packed were no longer packed with bubble wrap and/or packing paper inside. One box with a one-of-a kind lamp, had no protection from the electric drill packed in the same box. The majority of furniture had received damage ranging from a hole in the side of a box spring to a chunk of wood 4" x 2" gouged out of the side of a valuable night table, to smaller gouges in table tops. Original artwork was damaged as it had not been wrapped or protected. Wardrobe boxes that usually stand about 4 feet high were delivered smashed to 3 feet with holes in the top and sides and the clothes sat dirty in a pile at the bottom -- some not cleanable. I brand new wrought iron table now has one bent leg. A box of very, very old family photos was ripped open on the sides. I will never know if I have all of my family photos. Of the 82 items listed on the bill of lading delivered, 25 had major damage and nearly everything else was had some type of damage: chipped, dented, cracked, stained, ripped, or bent. I am an experienced mover having made 3 long distance moves in the past the past 15 years but have never seen anything like this. I am very distraught over the damage so many precious and valuable items. There is a side note: for the two weeks preceding delivery I tried to reach someone at this company to schedule delivery. With a lot of research we were able to find an alternative number that got us in touch with a person. I have questions... why were boxes seemingly repacked? Was the truck in an accident? Do I have everything that I packed?

First Time i used this company was last week . I was so stressed out by one of the removal company i booked. I call MSS Laura to get a price . Was little expensive but im sure its worth the level of service they provide me in very short time. Im glad i found this company and they did my move. I will definatly use them again. And booked them alredy for sending some itmes to Nevada. Nice, clean , polite. Very honest. Even they found couple of pounds under my bed and mobile phone i was at the other property. With out my knowldge they can keep it but they came to me and hand over my phone and money.. Recommended

After the first call we schedule Onsite estimate, David came he was very friendly and professional, took a video and ask me questions about things that's going and whats not, and explain to me what my estimate is going to be based on, he give me a packing deal, we agree and we set up the date for the move, the guys show up on time, introduce themselves and start working, they was very organized and fast, the team leader was David and that what i like about it, the estimator is the one who do the job (Drama Free ) after they load everything they told me to call 10 days in advance when I'm ready for delivery and i did use there warehouse for 2 months, i called them and they did the delivery as i scheduled, everything as is love there service they assemble everything and it was done good . excellent job i recommend them .

I hate moving, but this move went incredible smoothly!! After reading so many good reviews and speaking with their professional sales person (Jeff) I decided to use One World to move from TX To NC. I have to say it was the least stressful experience i ever had with a moving company. Since the beginning, their staff was very professional, Jeff in specific. He asked for an exact list of items and gave a quote that was a little above the average (but was worth every penny). Two and a half weeks before my move I realized that I need to postpone my move in 2 weeks and called the costumer service, which was extremely supportive and responsive and coordinated everything with no issue. Then I requested the move to start at 8am (since I needed to be out by early afternoon and calculated an hour delay), but the guys arrived exactly on time. They were extremely professional and packed everything so quickly and efficiently. I was really nervous because I have many valuable items but the packing seemed so professional I was really relieved. And eventually I didn't even see a scratch. No Surprises at the end like in with previous movers that I used. I paid a little over the average, but it was totally worth it! If you care about your stuffs choose One World moving