McCullough Heating & Air Conditioning

The person on the phone was efficient and courteous, and called me back as promised when the technician was heading to my house. He arrived shortly thereafter and diagnosed my problem right away. He was very knowledgeable and personable and the A/C was back on and cooling in no time. Thanks to Angie's List, I was able to use a coupon to get $50 off :-)



I will definitely use them again--the technician told me the manager (with 30 yrs experience with A/Cs) reviews all of the diagnostic values and talks to the technicians each week about what they saw and what they did on site. I love that technical oversight, an excellent quality assurance practice for an industry not exactly known for QA!

Fine.

Tech was very timely and professional.  He explained what he was doing every step of the way.  Tech cleaned contacts in old thermostat but would not turn on after cleaning.  He replaced the thermostat with a new one and connected common wire to thermostat so batteries are not required for operation.

The blower motor was going out on our old system, for the second time, so we decided it was time to replace it. We contacted McCullough, and because we were having issues with our existing system, they arranged to have someone come by the same day ... MUCH appreciated. 
After looking at the options presented by Tony we selected the system we wanted to buy, and to take advantage of the rebates etc from Austin Energy, Texas Gas. Tony took care of getting everything started, including a prompt inspection by Austin Energy. And again, because we were having issues with the old system they were able to work us into the installation schedule quickly. It's great being taken care of in a timely manner when the situation warrants it. And throughout the process we received phone calls confirming visits, which were all precisely on time.
Special thanks to Jensen and his associate for doing an excellent job of installing the new system. We appreciate the courtesy and professionalism, as well as taking the time to answer questions and explain things as they went along.
Also special thanks to Bobby (and Vinny). These guys came out to make the house "air tight". They went through all the duct work making sure that everything was sealed as it should be, added new insulation, sealed around all plumbing fixtures, replaced door seals and more. They even took time to replace a broken attic drop panel. They definitely know how to take care of their customers.
I would not hesitate to recommend McCullough to friends and family.

Robert arrived in less than 3 hours after I called.  He quickly identified and corrected the problem.  He was pleasant, professional, and completely customer oriented.  He performed a complimentary check of coolant level and let me know all was well.  He was awesome.  Wouldn't use anyone else.

Lack of interest in the customer was my first experience with McCullough.  Needless to say, it will be my last experience with them.
   When I phoned to request assistance with an a/c problem, the person taking down my information had to ask me to repeat some items twice.  She apologized and said she was trying to "do two things at once."  That didn't bother me at the time, but I  realized the next day that it was the likely cause of one problem with our encounter.  I noted my cooling problem was not an emergency.  She said a technician would be in my area the next day and a 12:00 and a 1:00 arrival time was available, so I chose 1:00.
   The next day, 1:00 came but no technician.  I waited until 1:30 before phoning their office and asking if someone was still coming out.  I was told that an emergency had arisen with another customer and my technician had been sent there.  I asked if she thought I should have been notified of my appointment being rescheduled.  Only then did she apologize and agree that I should have been called.
   I let her know I had some brief errands to run in Round Rock and that I could have handled them if I known the technician was going to be significantly late.  She said she would contact the technician and find out when he expected to arrive.  She promised to call me back if he would be later than 2:00.
   At 2:15, I called the office again to find out why the technician had not arrived and why no one had phoned.  She said she did not know - and then said the technician had not had lunch, so maybe he stopped for a bite to eat or maybe to get gas.  I almost lost it at that point.  But I did keep calm and just asked her why she did not call me when she had promised to call if he was going to be later than 2:00.  She avoided that question and just talked about something else.  I repeated the question.  This time she admitted that my original appointment time had been recorded as 2:00, and that she thought he would be able to handle the emergency call and still get to me by 2:00.  That is when I realized her attempt when I called the previous day to "do two things at once" had likely produced a significant problem.
   She said she would contact the technician again and see what his newest expected arrival time would be.  She did call me back - but the answer was totally unexpected.  She said he was in WEST LAKE HILLS and was stuck in traffic.
   In other words, when we talked at 1:30 she knew he was in West Lake Hills handling the emergency call, but she still allowed me to believe he would come to my house on the northwest side of Round Rock by 2:00.   Anyone with any knowledge of Austin knows that a driver is not going to be able to travel that distance in 30 minutes even if there is not a single car on any of the roads.  The lady did not profess to be new to Austin.  It is really a problem with management if they put someone on dispatch who is unfamiliar with central TX geography or Austin area traffic congestion.
   At that point, I told the lady to contact the technician again, tell him to enjoy a nice lunch in south Austin, and not bother coming to my house.  I also promised to never bother them again.
   If McCullough is willing to have employees in their administrative office who are incompetent, who do not communicate, and who display such lack of interest in customers, I cannot trust their service personnel to display any better attitude regardless of their technical expertise.

AC unit quit cooling late Sunday night.  Called 3 other after hours AC repair companies on Angie's List and no one could come out either because they were all booked out or too tired to make another evening call.  
Finally called McCullough's shortly before 9pm and spoke to Adan. He gave us the after hours pricing and said he could be at our home within 20-30 minutes...he arrived 20 minutes later.  Adan identified the problem and made the necessary repairs within 45 minutes.  He was very courteous and professional. Would definitely use them again.

The initial estimate by Mark was thorough.  He checked the ducts in the attic,insulation in the attic,  whether there is ventilation in the attic, checked the direction each of the windows faced, and whether there were solar screens.  
Then he pointed out that you don't just look at the whole electric bill- you subtract your winter electric bill to estimate your old AC bill.  
My old AC bill was pretty small. and I would not recover enough money to spend too much for a new system.  I still wanted a high efficiency system (to replace my old AC from 1986) that qualified for rebates and would be up to code several years down the line.  Two workers removed the old system and installed the new one. This was intensive work inside and outside with no working AC.  They sealed all the connections, vacuumed the space and left the room clean. 
After about a month McCullough sent a quality inspector to check their work and make sure the system was working well. He  added a little insulation above one of the intake vents.  McCullough filled out all the paper work for rebates and those arrived in the mail.  This year before tax time both the City of Austin and McCullough sent me letters that the government had extended tax rebates for upgrading my air conditioning so I got an extra rebate for that.

I called them after hours, spoke to one of their techs and he showed up shortly afterwards, immediately identified the problem and fixed it.

It has now been nearly two hours since I left a message on their emergency "Phones Answered Live 24/7" phone line, and no one has called me back.  I tried calling again, and still got an answering machine on the "live" line.

Excellent service.

Great.

A/C broke the morning we were awaiting guests who were coming to spend the night at our house.  We were third on the list of service calls.  Seven hours after we called, the technician called to say he was finished with the other jobs and was headed our way.  He was courteous and competent, and an hour after he arrived, we had A/C again.  Completely satisfied and will use them again.

I called this company because they had an A rating on Angie's List. The service calls was a reasonable $75.00. The tech was not able to come until late the next day, around 7:30 pm. At the time, I had workers installing Hardie siding on my house and they had been cutting the cement boards near the compressor. The tech said that the unit was running fine but that the unit needed to be cleaned. Using my garden hose, he spent about 5 minutes hosing down the unit. This fixed the problem. He then gave me the bill which was $75.00 for the call and $87.00 for the 5 minutes he spent hosing down my compressor. I thought this was a bit much and the $75.00 should have covered what he did or at least the price could have been a little more reasonable.

The technicians were very professional and friendly. They were also very knowledgable about the work and kept me informed about what they were doing throughout the process.

It went well.  I called around 7pm on Sunday night.  Robert came out by 8:30 that same night.  He diagnosed the problem quickly and made the repair.  I was very happy with McCullough's responsiveness.  It ended up a bit more expensive than I had hoped, but given the very quick turnaround on a Sunday night, it's about what I expected.

The service tech arrived after 9pm after working all day.  I was very impressed.  He found the problem quickly and fixed it.  The system works perfectly now.

Our air conditioning system went out so we called McCullough.  The company's owner, Al D'Andrea and his team did an excellent job assessing our problem.  They determined our condenser outside was not very old, so all we needed to do was replace the coil inside to have the system fully operational.  They also suggested we replace our 20 year old furnace since it is more cost effective to do this work while completing the replacement of the coil.  Done.  Jimmy from McCullough did an excellent job on the installation; he is so knowledgeable and professional.  At no cost, Jimmy even added some additional seals and insulation so the unit runs much quieter than before.  I've been using HVAC companies in Austin for over 18 years, McCullough Heating & Air Conditioning is by far the best.    

Tony Mejia was great, he didn't try to over sale me.  He sold me exactly what I needed and listened to what my concerns were and addressed them. They were really good. They were very professional in what they presented.  They beat the competitors price by about $7000.00 for the same equipment. They were even able to get me a better return on my energy rebates.  I can tell the difference in rooms and there is a more consistant temperature throughout the home. I have allergies and they put in new insulation and am not having near the problems. They were great. The installers got it completed it in one day and took away all the old equipment.  The next day they came back and sealed my home and put in the solar screen, and got it done within the same day.

We bought a 37 year old house.  Unfortunately, it had a 37 year old HVAC system.  Well, the condensor unti looked like it may have been replaced a few decades ago, but the attic was all original.  Although the system worked fine (it still had the original Honeywell mercury thermostat!), rooms had varying degress of comfort and I didn't want to wait until it broke to replace it.  We decided to take advantage of the City of Austin rebates and low cost financing to replace the system and get a free energy audit. 
The company I had previously used for excellent HVAC service wasn't on the COA approved list, so I did some research and made a couple of calls.  McCullough was prompt and courteous in getting back to me and setting up the appointment.  The audit was very thorough and at the end, he produced a document that showed us all the opportunities for improvement with lots of options.  This was what I liked best - they gave us several options from just replacing the AC to performing other improvements like replacing the ductwork (some of it was actually missing - hence the varying degrees of comfort).  He also recommended adding attic insulation and we showed him the receipt from when we had some blown in after we bought the house.  He then recommended we have that company perform the insulation upgrade because he thought they would give us a much better price. 
They also offered different systems - the more expensive being quieter and with a longer warranty.  We made our selection and decided on having the ductwork replaced.  It was huge job and not an easy one as our attic was wierd - instead of one big open space, it was broken down into rooms like the house below. 
The work was done on time and all of the workers were professional and cleaned up after themselves.  In order to qualify for the rebates, the city had to come make an inspection and the inspector complimented the McCullough team on the quality of work. 
Everyone we dealt with at McCullough was very professional and courteous.  We definitley recommend these guys and wouldn't hesitate to use them again. 

great!

McCullough did a terrific job on our project.  Every single person involved, and there were many, was thoughtful and competent. The owner, Al D'Andrea, was our main contact, and he was just great to deal with.  He listened well when asking us what we needed, and made the smartest and most comprehensive bid we got.  I think, considering the scope of the work and the quality of the goods and services we received, the price was very reasonable.  And whenever I had a question or request, I always got a quick response.  For this job, I think McCullough is about the perfect size-- they had enough people to knock out the work in a small number of days, and were able to do the insulation removal in the downstairs attic with their own people; other companies we talked to would have had to subcontract that work, which made us less comfortable.  McCullough is big enough that they have highly skilled guys with specialties (such as the split system installation), but they're not so big that it seems like they'll forget your name by next week.  Denise, in the office, makes you feel like part of the family.
I guess what matters most is that we're very happy with our new HVAC systems and the insulation / duct repair / home sealing work that McCullough did for us.  Our house is cooler, and our past month's electric consumption was surprisingly low.  We have already received a big rebate check from Austin Energy, with more on the way from Texas Gas and the split system manufacturer.  I wouldn't change a thing about how this project went-- I give McCullough my highest recommendation.

We where very happy with the service we received , they arrived in the time period they said they woudl and had the part needed in their truck ...we where very happy to get our a/c up and running again...we are going to have them some out and give us a price on another unit...we have a 2800 sq ft home and only one a/c unit...has to work really hard to keep the house cool..I woudl definitely recommend this company ..
 

I only had one problem.  My solar screens started to fall off my house, but they promptly fixed them and explained why the problem had developed. I was very satisfied.

Gave a very thorough presentation of the different types of air conditioning units and all related costs.   I asked for a senior citizen's and cash discount which I got.  Did all the things they said they would do and everyone was very professional and friendly.