McCullough Heating & Air Conditioning
About us
McCullough has been providing expert air conditioning and heating services in Austin, Texas for over 30 years. We not only make your home more comfortable, our state-of-the-art system can save you up to 50% on heating and cooling costs. Count on McCullough for expert solutions to your heating and cooling problems. Family owned & operated .
Business highlights
Services we offer
Residential heating and air conditioning systems, duct analysis, emergency service & repairs, indoor air quality (IAQ) analysis & improvement, preventive maintenance service for home comfort systems, sealing and renovations, weatherization & energy conservation measures & energy audits.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 6% | ||
| 2% | ||
| 1% | ||
| 4% |
"Good morning (Removed member name) - I am very sorry that you had this experience. We did attempt to reach out to you via phone on multiple occasions, however when we called there was no answer and we were unable to leave a message because there was not an opportunity to leave a message. When our Comfort Adviser came out to discuss the issues with your system he found that the mechanical closet was not up to code and he reviewed the report with you that you shared with him. That is when we attempted to follow up with you but consistently were unable to reach you at the phone number provided. By the time we did get back in touch with you, you had gone with another contractor. I do apologize that we are not able to get back in touch with you to be able to move forward but I do have record that we did make attempts to reach you. Sincerely, McCullough Heating and Air Conditioning"
"Good morning Member - I do apologize that we were not able to get out there for you. We most certainly should have called you and kept you up to speed on where we were and when to expect us. This is not an excuse for not keeping you in the loop, but our technicians were working hard to get to everyone they could and get everyone cooling during the height of the 100 degree weather. Thank you for giving us a call and I hope in the future you will give us another try. Sincerely, McCullough Heating and Air Conditioning"
I'll start this out by saying I'm not very happy with these guys. They did a great job with the presales and installation and then the quality fell off a cliff.
They replaced our 15-year-old residential HVAC system with a new two-stage, high-efficiency Carrier system. The lead installer was Jensen. When he turned the system on, he seemed to be struggling a bit with the thermostat. Finally he said that sometimes it takes a couple of days for them to settle down since it's a high-tech, Wi-Fi system. I should have known?
The system ran and ran and ran. Actually it never shut off. You couldn't shut it off. It ran for a solid week. It cooled the house but was not removing humidity. The place was like a swamp.
I complained and they sent out David to take a look at it. He spent four hours troubleshooting system. He indicated that everything appeared to be installed correctly so it was probably the thermostat. He finally agreed to replace the thermostat with a temporary so we could at least get the humidity out of the house. And hopefully the system wouldn't run 24x7.
We ended up with a the most basic of thermostats. You can't even program it. Didn't know they made these anymore. David said he needed to talk to his boss and someone would get back to us. This was Friday. The system had been installed about 10 days at this point.
We had an appointment the following Wednesday to have a manager come out to the house for a regular quality control check. Denise called and asked if it would be okay if the manager brought the thermostat out to the house on Wednesday. I finally said sure, what's another couple of days?
Wednesday comes around and the appointment is between 1 and 4 PM. I take the afternoon off from work to be here. Russell shows up at 5:05 PM and is completely clueless about what needs to be done. No thermostat. He does take back the defective one and promises to make it right. He also agrees that they would fix the insulation that they tore up and didn't replace. And that's it. Haven't heard from them since.
So this is gone from what should have been a relatively smooth installation to an increasingly painful chore. I've got to give them a "D" for the performance so far. It's been pretty weak.
Update on 6/15: Russell indicated that he would have someone get right back to us after his visit on 6/10. Finally on Monday, 6/15 I gave up waiting and called. They had no clue that the follow-up was still needed. Ball dropped again.
We set up a follow-up appointment for Friday 6/19 to get the thermostat installed. So another 10 days goes by and more time off work.
"Mr. [Member Name Removed] - My name is Rhonda Johnson, I recently took over some additional responsibilities with McCullough, and am just seeing this review. I do see in our service software, that we did go out, and I think we got everything taken care of, but I wanted to touch base with you, and see how you felt? I am very sorry that your experience was such a negative one. That is not the McCullough way. We have had quite a bit of turnover this summer, and personally I think it has been for the best. I do want to know, if you are still unhappy with us. I would also like to offer you a one year maintenance agreement. We will come out and inspect your system once for a heating inspection and then again for a cooling inspection. Please feel free to respond to me @ [email protected]. I will have my dispatcher reach out to you and get your inspections scheduled. Thanks, Rhonda Johnson Operations Manager McCullough Heating & AC 512-280-0011"
Licensing
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