Landscape Design

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It is not easy for me to give Touch O Green a poor score; Bridget really knows her field and the quality of the work is excellent. However, the responsiveness, availability, and communication were so incredibly poor that we had no choice but to fire them for ongoing services. Of the countless times that we called Bridget, I can think of perhaps two or three that she actually answered the phone. I would say that about 40% of the time she returned the calls without a second follow-up. It got to the point where when my husband said he would give her a call to ask about something (typically lawn care, since my husband and I are hopeless in the green thumb area), I would sardonically laugh, because I knew it would take an act of Congress to get in touch with her. After lengthy discussions of what sort of grass they would install, they switched from Bermuda to St. Augustine without telling us first. Admittedly, the reasons for doing so were sound, but I had told Bridget on more than one occasion that I am very high maintenance when it comes to communication and responsiveness. Twice the crew did not show up on their scheduled days and gave no notice of any change. We were not told when the crew discovered that we had fungus; they simply told my husband that they put something on the grass. Bridget very much keeps her own timetable and consistently showed no respect for the timetable of others. I must add here that she made us aware of some personal mitigating circumstances, and it is for that reason that we gave her the benefit of the doubt on countless occasions, but these circumstances went on throughout the course of our professional relationship, and I am sorry to say that it got too frustrating to tolerate. Because I am so hopeless at caring for my own lawn, I became very distressed when I saw that bad things were happening to it, and I require a lawn service that will answer or respond to phone calls quickly and give me the assurances that I need that my substantial investment in my home will not fall victim to my incompetence. I needed the services of someone I could trust, and as much as I liked Bridget personally and as much as I do understand that she had some unique mitigating circumstances, my trust was completely destroyed and I could no longer tolerate the feeling that I was paying for lawn care from someone who was the most unreliable that I had ever worked with. In summary - her knowledge and quality of work is top notch and worthy of an A+ rating, but the lack of communication was bad enough and disheartening enough to knock her overall rating down to a C.

Ms. Lane was pleasant and made suggestions. No second visit took place and no estimate arrived.

They do good work. The bill itself in the end was also exactly what they had estimated. They also did not add a little extra for some more work. We made the project a little harder, but they had still honored our quote. They worked hard, and I was impressed.

I left my house for three months and I left this company in charge of my irrigation system. They only came out about five times and they didn't do a very good job. One month my water bill was over $400 which was really high, I don't know what happened, it must have been a leak. When I got my home it was really hard to communicate with them. They were very hard to work with and I had to have someone else come out and fix what they didn't. I just feel like I got taken advantage of. It was 1050.00 dollars for the initial three months and then when I got back I spent another $171 or so and then they came back out to fix what they didn't fix and sent another bill which I didn't pay and eventually had another company come out and do the work.

I''ve been using Touch O' Green Landscapes for over 3 years. They have repeatedly done nothing but a beautiful job. They will do what you want done with the lawn, and they are hard working. They are well worth the price. Bridget Lane loves plants, and this care comes across in her work. If you want a plant removed from a bed, she will transplant it elsewhere in your yard. Or, if you do not want it, rather than disposing of it, she will transplant it on the grounds of a community theater. Sometimes she has trouble with her E-mails. If she does not respond within a few days, try E-mailing her again or calling her.