Lakeway A/C & Heating logoApproved Pro
Approved Pro

Lakeway A/C & Heating

4.8(
70
)
Heating and Air Conditioning Service,

About us

We offer an extended range of services to both commercial and residential customers. Please call our office today for immediate assistance and for information. ***Please note that we do not schedule service calls online. *** â—¦Repair and replacement of all brands of central air conditioning and heating units with prompt and efficient service â—¦Offer service contracts to our customers â—¦Specialize in Heat Pumps â—¦Service all makes and models of air conditioning and heating equipment â—¦Same day service on service calls â—¦Money-saving maintenance contracts for your home or office â—¦Free estimates on equipment replacement Regular business hours are from 8-5 Monday thru Friday (non-holiday). **We do have on-call technicians available after-hours. After hour calls are limited and are taken in the order they come in.

Business highlights

Emergency services offered
22 years of experience

Services we offer

Residential & commercial air quality systems, air conditioners, heat pumps, air handlers & comfort controls.

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • American Express
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
4.870 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
9%
3
0%
2
0%
1
3%
Write a review

Filter reviews by service

Showing 51-70 of 70 reviews
Jacob C.
May 2013
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$119
Service was prompt, courteous, and honest. The contractor didn't try to sell me things I didn't need.I called around 10am and the contractor came and left by 2pm. I'm very impressed.
Response from Lakeway A/C & Heating

"Thank you so much for taking the time to provide us with positive feedback. We are grateful for you & your business. We have passed your input on to our service manager, Chris & to our service technician, James. John & Liza Coldewey"

Hal S.
Apr 2013
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
They did a good job, but price was little high.
Response from Lakeway A/C & Heating

"Thank you so much for providing your feedback. We really appreciate you & your business. We have passed it on to our service manager, Chris. John & Liza Coldewey"

William H.
Apr 2013
4.0
Heating and Air Conditioning Service
Yes, I recommend this pro
They got out fairly quickly.  I was happy with their work but I thought they were a little pricey.  They were punctual and they seemed professional.  However, they were a little expensive. 
Response from Lakeway A/C & Heating

"Thank you for your input. We really appreciate your business. We have passed it on to our service manager, Chris, & to our service technician, James."

Christa Y.
Apr 2013
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$275
They did the work and also came back out to check that the work was ok. They were very prompt. I called them that morning and they were here within the hour. They were also very professional.
Response from Lakeway A/C & Heating

"Thank you very much for taking the time to give us your positive feedback. We are grateful to you & for your business! We have passed it on to our service manager, Chris, & to our service technician, Walter."

John M.
Mar 2013
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$600
Called at 8 am. Here by 10 Am and finsihed by noon. Walter was excellent and I appreciate both the professionalism and the service.
Response from Lakeway A/C & Heating

"Thank you so much for taking the time to give us your great feedback. We really appreciate you & your continued business! We have passed it on to our service manager, Chris, & to our service technician, Walter. John & Liza Coldewey"

Puducode N.
Aug 2012
4.0
Heating and Air Conditioning Service
$99
Could not diagnose correctly. Ended up stating that the cooler fan for the compressor was busted - the capacitor for the cooler fan had failed - only concession I would give was that it was late in the night, maybe that hampered diagnosis. Was a very nice person, very professional.
Response from Lakeway A/C & Heating

"Thank you for sharing your comments with us. Please call us if you would like to discuss further or if there's anything we can do to help you again. John & Liza Coldewey"

Roger K.
Jul 2012
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
The first time that I used Lakeway A/C and Heating they came, replaced a faulty capacitor on my condenser unit, and had my unit up and running in less than an hour from my call. The Technician was extremely competent and courteous. Even though it was after 5:00pm on a Friday which meant weekend rates, the charge was entirely reasonable. Since the technician was new, a supervisor dropped by and ensured that all was going well, which it was. Nice touch!
This time when my unit broke, a couple of months after the last incident, Lakeway A/C and Heating came this time within 15 minutes of my call. The technician went into my attic, which was nothing short of a sauna, and inspected my evaporator unit and duct connections. Some dampers had closed and the technician fixed them so that they wouldn't close again. The system began working.
This incident had absolutely nothing to do with the previous service call that they did but the technician refused to take payment because the problem was a quick fix, needed no parts, and because they had been here a couple of months earlier. They didn't have to that, this problem had nothing to do with what they did previously, and I was pleasantly surprised by the act. When my old unit does finally need to be replaced, I'll be calling Lakeway A/C and Heating.
I completely recommend Lakeway A/C and Heating. Their work is professional and their fees are completely reasonable. So often I've dealt with A/C and Heating companies that understand that when an HVAC system breaks, people will pay anything to get out of the heat or cold.  That isn't how Lakeway A/C and Heating treat their customers. It is so refreshing to have work done by very qualified professionals that charge reasonably and don't prey on their customer's vulnerability. These guys are really great! Use them!
Response from Lakeway A/C & Heating

"Thank you so much for taking the time to give us your positive feedback. We really appreciate it & your continued business. We will pass it on to our service technicians, too. Sincerely, John & Liza Coldewey"

Ruth P.
Jul 2012
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$135
Arrived on time....It took approximately an hour.  They did an efficent job and left.
Response from Lakeway A/C & Heating

"Thank you so much for your business & positive feedback. We are glad that you are satisfied. Sincerely, John & Liza Coldewey"

John W.
Jul 2012
1.0
Heating and Air Conditioning Service
$187
I called Lakeway A/C and heating with the hope of using the local provider just to discover it was a mistake.  I was able to get a quick apointment to have them come check on an a/c problem but thatis where the good stopped.  When I set up the appointment I made sure to ask that nothing be done beyond the diagnosis call without first informing us of the cost.  The cost was more than double what was quoted on the hone because they did an additional test which they did not inform us they were doing to diagnose the problem.  The next issue is the cost estimate to fix.  The repair parts will be free do to manufacturers warranty but Lakeway A/C and heating estimated $1000-$1500 in labor.  I have had 2 other estimate of $500 since then.  LAkeway was looking to over charge us significantly.Fianlly, the technician that came out to the house was extremely unprofessional.  I was not able to be home during the visit but my wife was home.  When she mentioned the house was new to us andmay have a warranty the technician actually yelled at her saying "you should have told us that first as the charges are different!"  He then acted rude for the remainder of the visit.  Needless to say they will not be asked back.
Response from Lakeway A/C & Heating

"Dear Member, I would like to talk to you regarding your experience. I just left you a voicemail. Please call me back so we can discuss further. Thank you Liza Coldewey CFO"

Ben C.
Jun 2012
4.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$120
There were some issues initially but the owner called and straightened everything out. They care about their business and customers.
Response from Lakeway A/C & Heating

"Dear Member, Per our conversation a couple of weeks ago, I'm glad that we discussed & cleared up any misunderstandings. Please contact us in the future for any needed service. As you know, customer service is our #1 priority. Thank you, Liza Coldewey"

Steve C.
Jun 2012
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$174
My "midnight on Sunday" A/C emergency experience with Lakeway A/C and Heating was excellent. I really did not expect to get fast and superior treatment at that time of a Sunday evening but Chris was outstanding -- very responsive, professional and technically adept.
Chris arrived quickly -- exactly when he said he'd be there -- and jumped into the attic, quickly determining what was wrong. He had the line cleared, the drip pan leak solved and the cold air blowing back in our home in less than an hour -- explaining what he was up to throughout the process. 
The overall experience was so positive, we've signed up for Lakeway A/C's annual maintenance program ... I want these guys keeping our A/C-furnace units in the pink. Great people, great service.
Response from Lakeway A/C & Heating

"Dear Member, Thank you very much for your positive feedback & business. We appreciate you. We will pass on the kudos to Chris. We are thankful to have him on our team. Sincerely, John & Liza Coldewey"

James L.
Feb 2012
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$750
They are awesome and they get the highest ratings across the board. I have probably used them for about $5000 worth of work spread out over 3-4 different clients in the last six months. These guys give me more stuff free than they charge me for, and that is what I love about them. I have even recommended them to private residences that I don’t put any money on. They just show up, and they will fix it for free if it is something easy and can be done right there. They are not trying to get a dime on anything or everything but they are trying to get you to be loyal for them being good and honest. They are the only honest group that I have ever run into. They work over a small area so that they can keep a high level of customer service.
Response from Lakeway A/C & Heating

"Dear Member, Thanks so much for your feedback & business. We appreciate you & am glad that you are pleased with our service. We will pass on the kudos to our service technicians! John & Liza Coldewey"

Pamela S.
Nov 2011
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
There were several parts we had to replace.  Everything they did was exceptional and we loved them.  They were efficient and showed up right when they said they would.  They were over the top helpful and went way beyond.  I didn't price around but it was very reasonable to me.
Response from Lakeway A/C & Heating

"Dear Member, Thank you very much for your business & feedback. We appreciate you. John & Liza Coldewey"

Larry B.
Oct 2011
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$7,900
All work was completed the next day with attention to all details. Lakeway was as good as the best ac contractor I have used.
Response from Lakeway A/C & Heating

"Dear Member, Thank you so much for your feedback & your business. We appreciate you. John & Liza Coldewey"

Ron T.
Aug 2011
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$6,000
Excellent.  Did what they said they would do at the price they quoted.
Response from Lakeway A/C & Heating

"Thank you so much for your business & input. We appreciate you. And, we will pass on kudos to Chris. Thanks John & Liza Coldewey Owners"

Katherine F.
Aug 2011
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
Was great - will likely hire them to do the work.
Response from Lakeway A/C & Heating

"We thank you so much for your business & input. Much appreciated! Thanks John & Liza Coldewey Owners"

Angela G.
Aug 2011
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$74
On time, excellent job guys!
Response from Lakeway A/C & Heating

"Thank you very much for your business & feedback. We appreciate your taking the time to post this. Thanks John & Liza Coldewey Owners"

WILLIAM S.
Jul 2011
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$200
Diagnosed problem as an ant infestation, and quickly replaced the module.   Satisfied with the work.
Response from Lakeway A/C & Heating

"Thank you so much for your business & your feedback. We appreciate it. Thanks John & Liza Coldewey Owners"

Douglas S.
Jun 2011
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$195
Arrived in less than 1 hour from the time of our phone call--on a hot day (over 100) when they were already busy. Chris
was very professional and personable. He asked detailed questions on the symptoms we were experiencing and then
quickly got to work. He opened up the outside unit and diagnosed the problem almost immediately. He explained the
problem and gave me a quote on the fix before proceeding. All was back together and up and running in 30 minutes.

He also topped off the freon in the unit at no extra charge on the original quote. Answered all questions and showed
me where the problem was and why things had failed. Company truck, and work procedures all professional. Chris was
very professional, friendly and responsive. Will use again. Will definitely recommend to friends and neighbors.
Response from Lakeway A/C & Heating

"Thank you very much for your feedback. We appreciate your business and for recommending our company to those you know. We have passed your positive feedback to Chris. John & Liza Coldewey Owners"

Craig L.
Mar 2011
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
They were friendly, professional, and knowledgeable. The service tech took the time to explain how our heating system works (it's a heat pump) and why it doesn't work as well when the temperatue gets too low. Crawled around in the attic to check the duct work and heating coils. They tested the thermometer as well. Because of a schedule mix up that delayed them from arriving on time, they waived the service call charge, which was, I think, above and beyond what I expected. We'll definitely use them again, if we have an AC or heat problem.
Response from Lakeway A/C & Heating

"We appreciate your feedback and your business. Thank you, John & Liza Coldewey Owners"

Kris T.
Feb 2011
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$100
They give good service. They get to sites quickly. They are fast and customer-oriented. I have been using them for about eight years.
Response from Lakeway A/C & Heating

"Thank you very much for your positive feedback and business. We appreciate it. John & Liza Coldewey Owners"

Suzanne C.
Jul 2010
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$13,000
They did an excellent job, and I would highly recommend them to anyone. They job had went perfectly. They had done everything they said they were going to do, and their were no issues. I could not give them a higher mark. They cleaned up after themselves, and during the work they put plastic down and picked up everything. I would give the triple "A's". They also gave a very fair price, we shopped around and found them trustworthy.
Response from Lakeway A/C & Heating

"We just recently became members of Angie's List and just received your feedback. Thank you very much for your positive comments and your business. We appreciate it. John & Liza Coldewey Owners"

Michael S.
Jun 2008
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$7,000
It was a good experience. They came out, got the job done, and left. PERFECT! Out of 10 different contractors for various jobs, Lake Way is in the top two.
Response from Lakeway A/C & Heating

"We just recently became members of Angie's List and received your posting. Thank you very much for your positive feedback and your business. We appreciate it. John & Liza Coldewey Owners"

Showing 51-70 of 70

Licensing

Bonded
Insured
Licensed*

Trade License Number

TACLA00022922C

Trade License Locale

TX

Trade License Authority

Texas Department of Licensing & Regulation

Trade License Expiration

03/27/2026

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Lakeway A/C & Heating is currently rated 4.8 overall out of 5.
Monday: 8:00 AM - 5:00 PM Tuesday: 8:00 AM - 5:00 PM Wednesday: 8:00 AM - 5:00 PM Thursday: 8:00 AM - 5:00 PM Friday: 8:00 AM - 5:00 PM Saturday: 8:00 AM - 12:00 PM Sunday: Closed
Lakeway A/C & Heating accepts the following forms of payment: American Express, Check, Visa, Discover, MasterCard
No, Lakeway A/C & Heating does not offer free project estimates.
No, Lakeway A/C & Heating does not offer eco-friendly accreditations.
No, Lakeway A/C & Heating does not offer a senior discount.
Yes, Lakeway A/C & Heating offers emergency services.
No, Lakeway A/C & Heating does not offer warranties.
Lakeway A/C & Heating offers the following services: Residential & commercial air quality systems, air conditioners, heat pumps, air handlers & comfort controls.

Contact Information

15098 Debba Dr, Austin, TX 78734

Service Hours

Sunday:Closed
Monday:8:00 AM - 5:00 PM
Tuesday:8:00 AM - 5:00 PM
Wednesday:8:00 AM - 5:00 PM
Thursday:8:00 AM - 5:00 PM
Friday:8:00 AM - 5:00 PM
Saturday:8:00 AM - 12:00 PM
Share project details to get started.