JUST RIGHT LAWNS

I cannot express my dissatisfaction with this company more strongly. This past week I was alerted to their crew blowing ALL of the leaves in my xeriscaped front yard into my neighbors front yard. My neighbor who had recently paid his landscaper to rake/bag all of the leaves in their yard the previous weekend. I realized what JUST RIGHT LAWNS crew was doing just as this was finishing and called their office so they could immediately address. Since then it has been about excuses, run-around and ultimately no remedy. I also realized it was also caught all on my ring video afterwards and sent the office the link to explain my concern with the expectation they would simply bag up the leaves they blew into my neighbors front yard (it was a lot and the video of the activity is quite dramatic and clear). Initially I thought, they would be reasonable and take care of it but after numerous delays and far too many inquiries and excuses -- they are not doing anything. After having this company for 10 years doing work on a relatively small property, the least they could do is fix their own mistake. I have discontinued service as of today, requested a refund for the last service and asked yet again for them to reconsider this opportunity to do the "RIGHT" thing and correct. As an Architect who works with homeowners, I cannot recommend this company or the lack of customer care and hope this information proves helpful to others when making a choice.

Very good job and fast

.

They come every other week. We have a contract or an agreement. They charge it on my charge account.

Just Right Lawns do a good job. They always show up and are very quick. If they happen to blow some clippings into the pool, they get a leaf net and scoop them out. One week I asked one of the men if he would use his trimmer to wack out some things from a bed. He was happy to do it! I have no complaints.

We have been thinking about getting a different company. It is not as if they are unprofessional, it's just that we have been having a problem with them not letting us know when they will be coming during the rainy days. We have two dogs and they need to go outside, and when they open up the gates, they could get lose. Their communication system during the rainy days between somebody going to make it out maybe the next day or can't come today is very poorly set up. I would get an email saying they are not coming and I took them in the back yard, and the next thing I know they are in my front yard. I would rush to get my dogs back in the house. One of the times, they mowed my lawn and left the gates open and one of my dogs went out and my husband is really mad with them about that. I just did a survey for them, so hopefully that will help out in the future. 

.

unknown

I sent emails during a 7-day span to this provider requesting availability and a quote for services, never received a single response in return.

Why advertise on Angies List if you're going to simply ignore potential customers?

Lady I spoke with was nice. 

Unreliable and LOUSY Customer Service.
I am so greatly disappointed in this company (and now upset) that it's difficult to know where to start.
I've used Just Right Lawns as a service for nearly 2 years for two of my properties which are just regular 3 bedroom homes in residential communities. JRL comes out twice a month most of the year, with a reduced winter schedule, of course. Well, I PAY them to come out twice a month, but invariably I receive "delay" e-mails for various reasons. The latest was that someone was sick, but they ensured us subscribers that they were getting other crews out and working around the clock, and so on and so forth...which was a crock of bull. My lawn is over 2 feet tall in some places. It's the eye-sore of the neighborhood!
My guests at one property wrote to complain to me about how awful the lawn is!  I PAY a service so that I can have my lawn looking good all year round and not have to worry about it. The reviews from my guests is essential to my success and livelihood. JRL is costing me reviews, which could lose guests, which causes me to lose money.
Now, the lousy customer service.
So, I write to complain and they said I'm scheduled again for this coming Thursday and she says that that's going to be skipped too, for some reason! And that they will get to it this weekend.  Already furious I expressed to them how I shouldn't have to pay for missed services.  She tells me that as compensation I can have 30% off my service.  CAN YOU IMAGINE!? An already upset customer and they have the nerve to suggest such a ridiculous discount? That's not how you handle customers or diffuse someone who is angry; this gets them more angry.  I wrote something back and got a CANNED message that totally didn't have
anything to do which the discussion.  That really infuriated me.  So I wrote again. Finally I got Cindy and she (with common sense) said the next service would be free and that it would be done this weekend. 
Friday, Saturday, and Sunday pass... still not done!
( Follow up: Today is Monday and a friend went by the house and checked and see that they just did it today.  But I think the damage is done... too many weeks of no mowing, unsightly lawn, guest complaints, and worst of all... JRL showed me they have lousy customer service.)
My lawn is the WORST lawn on the block... thanks to Just Right Lawns.
(Yes, I am already using Google to try to find other lawn services!)

2-Man crew hit the job running and never stopped. They did an outstanding job. My wife said she has never seen it done better.

unknown

unknown

Went pretty well...Until I had a wooden deck installed in my back yard.  I immediately noticed that they were chipping away along the base of my back deck.  I notified the office and provided pictures of the damage.  They reassured me that they would instruct their teams to do better.  Unfortunately, after today's service I went back out and saw even more damage.  So right before I logged onto Angie's list to provide this feedback, I emailed their office and requested that my service contract be terminated.

unknown

unknown

Monica was very professional and courteous when she answered the phone. She explained my options concisely and clearly. I needed a one time mow and clean up of my yard. They were able to get me in the next day and did a great job. They also handled my special requests flawlessly. I will definitely use them again.

unknown

Extraordinarily easy to set up and they arrive on time and do a good job.  They often say the best indication of a job well done is you don't have to think about it, and since I've set this up I haven't once had to actually think about it.  The lawn is mowed, my credit card is charged, and I have to do absolutely nothing!

unknown

Everything looked fabulous when they were done. They did a great job. They are extremely fast and I use them every two weeks. Two guys come out to do the work.

They are good.

unknown

They are really good and fast. They come every 2 weeks and can do it on debit card or credit card.