HINES POOL & SPA INC

Our 11 year old pool has had mechanical and chemical problems for several years; with the spring oak catkins and warmer weather, we could not get the algae bloom under control. Hines sent people from what I would call, for lack of the exact phrase, their mechanical repair division. They spent several hours over the course of ten days or so analyzing the pump and filter system problems and making repairs. They labeled the equipment and showed my husband and me how it functions. They also showed us how to program the indoor control panel. When they have serviced the equipment while we're away, they have left a detailed explanation of what they've done. We requested weekly pool maintenance, and the service has been regular, effective and courteous. The pool water's chemicals were way out of balance; Hines drained the pool, refilled it and added the appropriate chemicals. They leave a card each time they service the pool, notifying us when the pool has been shocked and when we can safely swim again.

They gave prompt courteous service. We would use them again to evaluate the age of the pool and possibly even redesign it.

I tried doing to this pool cleaning stuff myself and it just wasn't working. Thank god for this guy because if I didn't have him, I would have a green pool everyday. He shows up on time every time and he's very reliable. I would recommend them to anyone who is having pool troubles like me.

Hines Pool and Spa does a great job on our pool. They are very quick and efficient when making a service call. I know the pool guys always will make suggestions about a repair if they see something that does not look right.