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Glass Doctor of Austin

Glass and Mirror Service, Auto Glass, Window Service,

About us

We're Travis & Williamson County's leader in home glass installation and repair for windows, frame less shower door glass, tub enclosures, mirrors and tabletop glass. We also service repair and replacement needs for office glass and commercial glass. Glass doctor of Austin even handles auto glass repair and replacement broken windshields, cracked and scratched side door glass for your car & truck. To date, glass doctor is the only full-service glass repair shop in the nation that handles home, office, commercial and auto glass repair and replacement. Award winning. Additional DBA - Shanrock Holdings Inc.

Business highlights

Emergency services offered
26 years of experience

Services we offer

Design & install beautiful custom shower enclosures, auto, doors, window & mirror glass.

Services we don't offer

Service stained or leaded glass, light fixtures, and skylights. But call us if you need help finding a source.

Amenities

Emergency Services

Yes

Senior Discount

5%

Accepted Payment Methods

  • American Express
  • Financing Available
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
4.915 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
93%
4
7%
3
0%
2
0%
1
0%

Filter reviews by service

Showing 1-15 of 15 reviews
Shirley Y.
Aug 2023
1.0
VERY disappointed with them. Scott came to a higher-end vacant home that was about to be tenanted to give us an estimate. He was in a rather bad mood on arrival. He set up his ladder right inside the front door and climbed to the 2nd story atrium window to measure for a new glass window as the seal had worn away. Took his ladder down and out to his truck. I was outside in the garage when he exited the house and we discussed his findings outside. When he left, I went inside the house and was surprised to find a dented/scratch on the bottom interior of the front door that had just been restained 48 hours before his arrival. I immediately texted pictures to Karen and he wanted to come back. However, I had a new tenant arriving within minutes for his Move-in Walk-through and then I was leaving to catch a flight so I had no extra time at that point. I tried to call/text Karen several times and when I talked with her initially she was abrupt and unprofessional. Scott came back to look at it a week later and claimed he did not do it. The house was in pristine condition and ready for the new tenants. Scott was the only one in the house - bringing a ladder in the front door and setting it up right inside the front door to measure the window above the front door and took his ladder down and out through the front door. Scott was the only person in the house. A dented/scratch is what he left. They are absolving themselves from any responsibility, adamant they did not do it even though I sent pictures immediately after showing the damage.
Response from

"There are a couple items we would like to address. First, we take issue with attitude comment as it is unclear how it was determined Scott was in a bad mood, Ms. [Member Name Removed] was in the process of parting with another visiting service provider when Scott arrived, then after he introduced himself, Ms. [Member Name Removed] briefly explained where and what we needed to measure and then went to get on a call leaving him alone. Our schedule visit was based on Ms. [Member Name Removed] request to look into replacing a fogged window with arrival between 8:30-9:30 with Scott arriving at 8:36AM (GPS confirmed). Well, after measurements were taken Scott advised Ms. [Member Name Removed] that a quote would follow from the office, packed up ladder/tools and left 25 minutes later. We were notified immediately upon his leaving of this scratched door issue. We volunteered to return immediately to look at with Ms. [Member Name Removed] (Scott literally less than 5 minutes away) but we were turned down. So we asked for another appt to get a look fully expecting Ms. [Member Name Removed] to be there to look with us. Well, we got there and were told by Ms. [Member Name Removed] to work with the new tenants who were moving in at the same time to look at the door. So Scott was allowed in to look and did review exactly where he set his ladder (which has bumper guards along the legs) and determined there was no way he could have caused this scratch. Ms. [Member Name Removed] never claimed to have seen us do this, just that it was there after we left. We are proud of our service, our track record with customers based on previous reviews and we will always resolve all issues we acknowledge to have caused, but this is not one of them and we stand firmly behind our decision."


Helen A.
Jan 2020
5.0
Yes, I recommend this pro
They did an excellent job! The price was fair and the service was great. I will highly recommend them.
Response from

"Thank you very much for the review. We love to hear back from our customers on the service we provide."


Tia M.
May 2018
5.0
Yes, I recommend this pro
We did have another division of this company out to repair a chip on our windshield. All went well...
Response from

"Thanks for the positive comments. Home, Auto, Business- all glass service needs are our priority."


Joseph B.
Feb 2018
5.0
Yes, I recommend this pro
$45,000
Estimate and installation went very well
Response from

"Late response, but thanks for the positive review. Our goal is to have satisfied customers when the job is complete. From service to quality, all are very important to us."


Molly S.
Feb 2018
5.0
Yes, I recommend this pro
$70,000
Great! We were happy with the entire customer experience. The new glass makes the doors look brand new.
Response from

"We really appreciate the review and very glad to hear that the glass made such a nice difference to the look of the door."


Mitch G.
Jan 2018
3.0
The initial interactions went smoothly. Prompt response to my initial inquiry, prompt scheduling, and then a professional and helpful tech came out to discuss the problem. He told me I'd hear back from them in a few days. That was nearly three weeks ago. My follow-up email has been ignored.
Response from

"Very sorry for the lack of response. Looking back there was a question about the style of the unit and if the glass could even have been replaced, but there is no excuse for lack of returned call. As part of improvement plan, we will further review to make sure situations like this do not happen again."


Tracy M.
Oct 2017
5.0
Yes, I recommend this pro
Living room
Response from

"Thank you for your review. Always appreciate the feedback on our service."


Heidi C.
Oct 2017
3.0
$400,000
they told me up front, on the phone, prior to scheduling that there is a $75 quote fee which will be credited if you choose to hire them. No way to gauge their prices without investing money. This tells me that they probably were giving lots of quotes, and not getting the business, so they decided to charge for quotes. Or they are trying to improve their bottom line. Floyd's came out, measured and gave me a quote for free. I have used them before - a couple of times - over the past 15 years. I contacted Glass Doctor to see what their quote would be, but I am not paying for a quote.
Response from

"We respect our customers opinions and understand that there are others who do not require this fee. But we ask for this service fee only for requests for large number of fogged windows (never requests for issues regarding broken glass). We are very competitive with our quotes and as identified as a multiple winner of Angie's List Super Service Award, we have proven that we offer excellent service. This fee has nothing to do with our bottom line, but covering the additional time required to measure accurately the number of windows such as requested here."


Keith F.
Sep 2017
5.0
Yes, I recommend this pro
On time, finished job faster than expected, lifetime warranty on install, and was lowest price I could find.
Response from

"Thank you very much for the review. Our goal is to leave a satisfied customer on every service call."


Cheryl T.
Aug 2017
5.0
Yes, I recommend this pro
$45,000
The price was average. They are quick, qualified and the price is good. They cleaned up the glass. It was a pretty good size window and there was no broken glass left. They were very clean.
Response from

"Thank you for the review. We are always happy to hear about our service level."


David Mark D.
Aug 2017
5.0
Yes, I recommend this pro
$55,000
Price was good. Glass was as expected. Installation went well. Only issue was it took a little longer than expected to get glass available for installation. Was anticipating two weeks and took three before glass and installation took place. Wait was worth it because I got a good price $200 cheaper than competitor.

Renee K.
Aug 2017
5.0
Yes, I recommend this pro
$35,000
Easy to schedule, came out to give estimate right on time. Personable and professional guys. Paid half of cost to order glass. Came back as scheduled to install. Top notch company overall!
Response from

"Thanks very much for the nice review. Our goal is to have every customer feel like this after every service request."


Cheryl T.
Jul 2017
5.0
Yes, I recommend this pro
It was fine. Very professional workers. In and out with estimate and repair work. Only reason that I didn't rate the quality as excellent is that the weatherstripping on the window was not seated well and looked a little messy. I didn't notice that until the workers left, though.

Cheryl T.
Jul 2017
5.0
Yes, I recommend this pro
$45,000
The replacement was done quickly.
Response from

"Thank you for the very positive review. We do believe that not just the quality of our work, but the way the customer feels when the job is done is our measure of success."


Ed D.
Jun 2017
5.0
Yes, I recommend this pro
$60,000
Very professional and reliable. Installation went seamlessly. Showed up on time for both estimate and installation.
Response from

"Thank you very much for the nice comments and grade. Our goal is always to provide quality service with excellent customer support along the way."


Wendy D.
Apr 2017
5.0
Yes, I recommend this pro
Fast service. Professional.

Richard F.
Nov 2016
5.0
Yes, I recommend this pro
$16,000
Called Glass Doctor and they were able to schedule a house call for the following afternoon between 1:00 and 3:00 pm. Technician arrived on time proceeded by a courtesy call informing me he was on the way. He had the molding replaced in about 45 minutes. He was professional, explained exactly what he was going to do and then he did it. Could not be more pleased. Would use Glass Doctor again in a heart beat!

Mike Z.
Oct 2016
1.0
n/a I did not use this service

Gary M.
Jul 2016
5.0
Yes, I recommend this pro
$88,000
unknown

Rosanne V.
Jun 2016
5.0
Yes, I recommend this pro
unknown

Grace F.
May 2016
5.0
Yes, I recommend this pro
unknown

Michael S.
Mar 2016
4.0
Yes, I recommend this pro
$30,000
unknown

Ed J.
Mar 2016
4.0
Yes, I recommend this pro
$30,000
unknown

Samuel B.
Feb 2016
1.0
unknown
Response from

"I must apologize for not seeing and responding to this review earlier, we are usually flagged when reviews come in. I have no explanation for a lack of response to customer request and do apologize for any inconvenience."


Karen N.
Jan 2016
5.0
Yes, I recommend this pro
unknown

Licensing

Bonded

Insured

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Glass Doctor of Austin is currently rated 4.9 overall out of 5.
Monday: 7:30 AM - 5:00 PM Tuesday: 7:30 AM - 5:00 PM Wednesday: 7:30 AM - 5:00 PM Thursday: 7:30 AM - 5:00 PM Friday: 7:30 AM - 5:00 PM
Glass Doctor of Austin accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard
No, Glass Doctor of Austin does not offer free project estimates.
No, Glass Doctor of Austin does not offer eco-friendly accreditations.
No, Glass Doctor of Austin does not offer a senior discount.
Yes, Glass Doctor of Austin offers emergency services.
No, Glass Doctor of Austin does not offer warranties.
Glass Doctor of Austin offers the following services: Design & install beautiful custom shower enclosures, auto, doors, window & mirror glass.
Service stained or leaded glass, light fixtures, and skylights. But call us if you need help finding a source.

Contact Information

9701 Dessau Rd., Ste 805, Austin, TX 78754

Service Hours

Monday:7:30 AM - 5:00 PM
Tuesday:7:30 AM - 5:00 PM
Wednesday:7:30 AM - 5:00 PM
Thursday:7:30 AM - 5:00 PM
Friday:7:30 AM - 5:00 PM
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