"There are a couple items we would like to address. First, we take issue with attitude comment as it is unclear how it was determined Scott was in a bad mood, Ms. [Member Name Removed] was in the process of parting with another visiting service provider when Scott arrived, then after he introduced himself, Ms. [Member Name Removed] briefly explained where and what we needed to measure and then went to get on a call leaving him alone. Our schedule visit was based on Ms. [Member Name Removed] request to look into replacing a fogged window with arrival between 8:30-9:30 with Scott arriving at 8:36AM (GPS confirmed). Well, after measurements were taken Scott advised Ms. [Member Name Removed] that a quote would follow from the office, packed up ladder/tools and left 25 minutes later. We were notified immediately upon his leaving of this scratched door issue. We volunteered to return immediately to look at with Ms. [Member Name Removed] (Scott literally less than 5 minutes away) but we were turned down. So we asked for another appt to get a look fully expecting Ms. [Member Name Removed] to be there to look with us. Well, we got there and were told by Ms. [Member Name Removed] to work with the new tenants who were moving in at the same time to look at the door. So Scott was allowed in to look and did review exactly where he set his ladder (which has bumper guards along the legs) and determined there was no way he could have caused this scratch. Ms. [Member Name Removed] never claimed to have seen us do this, just that it was there after we left. We are proud of our service, our track record with customers based on previous reviews and we will always resolve all issues we acknowledge to have caused, but this is not one of them and we stand firmly behind our decision."

"Thank you very much for the review. We love to hear back from our customers on the service we provide."

"Thanks for the positive comments. Home, Auto, Business- all glass service needs are our priority."

"Late response, but thanks for the positive review. Our goal is to have satisfied customers when the job is complete. From service to quality, all are very important to us."

"We really appreciate the review and very glad to hear that the glass made such a nice difference to the look of the door."

"Very sorry for the lack of response. Looking back there was a question about the style of the unit and if the glass could even have been replaced, but there is no excuse for lack of returned call. As part of improvement plan, we will further review to make sure situations like this do not happen again."

"Thank you for your review. Always appreciate the feedback on our service."

"We respect our customers opinions and understand that there are others who do not require this fee. But we ask for this service fee only for requests for large number of fogged windows (never requests for issues regarding broken glass). We are very competitive with our quotes and as identified as a multiple winner of Angie's List Super Service Award, we have proven that we offer excellent service. This fee has nothing to do with our bottom line, but covering the additional time required to measure accurately the number of windows such as requested here."

"Thank you very much for the review. Our goal is to leave a satisfied customer on every service call."

"Thank you for the review. We are always happy to hear about our service level."

"Thanks very much for the nice review. Our goal is to have every customer feel like this after every service request."

"Thank you for the very positive review. We do believe that not just the quality of our work, but the way the customer feels when the job is done is our measure of success."

"Thank you very much for the nice comments and grade. Our goal is always to provide quality service with excellent customer support along the way."

"I must apologize for not seeing and responding to this review earlier, we are usually flagged when reviews come in. I have no explanation for a lack of response to customer request and do apologize for any inconvenience."