Dirt Detectives Family Operated Cleaning Service
About us
Dirt Detectives is a small, yet still professional general housecleaning service. It consists of me, Jackie, the owner, son Brandon, and 1 other helper. We are legal U.S. citizens and do not have criminal records. We have been in business for 22 years and offer a detailed, high quality job. We have several clients that have been with us for 3-22 years. Our goal is that our clients are completely satisfied with our service for years to come. We use high end Miele vacuums and a microfiber mop system, much cleaner than the old mop and bucket system. We have exceptional references and are bonded. We offer weekly, bi-weekly, and monthly service. We provide all good quality cleansers and equipment.
Business highlights
Services we offer
General housecleaning which includes dusting, all of the above are done on each visit. Wet wiping baseboards, and cobwebs are done on a rotation basis. Or spring cleaning, ceiling fans, edge cleaning, emptying trash, feather dusting blinds, fridges, kitchen and bathrooms, mopping, some light fixtures, stripping and or making beds, vacuuming, washing inside of windows), which we will do only if there is time available in our schedule(can include ovens, woodwork
Amenities
Free Estimates
Yes
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 96% | ||
| 0% | ||
| 0% | ||
| 4% | ||
| 0% |
Jackie and her helpers have been visiting our house for a couple years. There are times that I am home while they come and other times I am out. Jackie is respectful of our space while we are here and I trust her to be in our home while we are away. We've had different helpers throughout Jackie's service. Jackie advises them on techniques and tactics to do the best job for our home. She double checks the work before she leaves.
Jackie communicates rare schedule changes well in advance. She communicates via Angie's list, phone or text depending on the circumstance. Her arrival timeframe is always accurate. Jackie a true gem in the Austin housekeeping industry.
The house always smells fresh when she is done, never smells of bleach or other toxic substances.
I would recommend Dirt Detectives to anyone concerned with their carbon footprint.
We have 3 dogs and Jackie made sure they were comfortable and even put them outside for us. She loves pets too.
We can't say enought about how wonderful they cleaned and the professionalism.
They are excellent. They are fast and they get out of here like that. They do something extra each time, they keep a list. It's like today we will clean the blinds. Then maybe another time it will be like do the baseboards. I have never had anything like that before. They write it down so you know what they are doing.
- I have asthma and allergic the dust mites, so I did not stay home. This mother and son team do not need any supervision. I simply showed them my home and left. When I returned the house was clean as a whistle.
4/22/14 Update: We have continued to have regular cleanings; first monthly, but now it is every two weeks. Brandon does it by himself, and always does a great job. I usually leave him notes if I want something skipped or want him to pay extra attention to something. We have dogs inside during the day, and he has always handled that well. He has been flexible if one of us was home while he was there, adjusting which room he starts on to accommodate our needs. And he is very reliable. We are very satisfied!
"When I spoke to the member over the phone, I quoted her a price of $90-$100 based on what she told me about her home, and that would be for 4 hrs. of work, 2 hrs. from me and 2 hrs. from my helper. When I got there, I could immediately see that the job would take way more than 4 hrs., but I honored my word, and did it for $100. The job ended up taking 6 hrs. and I did not charge her for the extra 2 hrs. I thought that was fair. She has alot of breakables and her home is packed with wall-to-wall furniture and other things, so, of course, that would slow the cleaning process down. Lynn said that she was very satisfied with the job, and wanted to set up the next cleaning. Just like any other service, I have to average a certain amount per hour, so I explained that I would have to increase the fee in order to cover the extra time spent to do the job well, we would have to spend an average of 5 hrs. per cleaning. She said that she would have to talk to her husband about it, and that she would call and let me know. She never called me back. Lynn also told me that she had trouble in the past with services becoming complacent, and I think that is because those services realized that for the small fee they were making, they could not spend alot of time on detail. Please, whoever reads this evaluation, also take into consideration my entire history of cleaning. I have many satisfied clients who have been with me for anywhere from 3-22 years. My service is nowhere near what the members are making me out to be. I am honest, reliable, conscientious, and a woman of my word. Please give me a chance to prove that to you. Thank you, Jackie Simmons."
Licensing
State Contractor License Requirements
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FAQ
Contact Information
2900 Century Park Blvd, suite 1200, Austin, TX 78727
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