DESIGNER FLOORS OF TEXAS, INC

I could write a book about this dreadful experience, but I'll keep it short.  We contracted DFT in early February to remove and replace a significant portion of our maple wood floors damaged by an overflowing sink.  DFT said they could match the wood and splice it into the remaining undamaged flooring without a problem.  Their quote was the highest we received ($16.5K), but we chose DFT because we wanted the best possible result.  They seemed more thorough and knowledgeable than others.  We were incorrect.
 
It took about a month to get the floor replaced.  Not having any previous experience with hardwood floors, we trusted DFT even though the newly installed wood looked considerably different from the existing flooring.  After the finish was applied, we were left with a completely mismatched floor.  The new wood was very different in color (lighter) and character (different grade of wood).
 
DFT was reluctant to admit their mistake ... blamed the wood supplier and went back to our insurance company for more money to help fix their oversight.  We reluctantly compromised and allowed DFT to replace some additional flooring and refinish everything again in an attempt to get a better match - including staining the maple (a real no, no).  It took two more months to complete the project.  Our house is covered with dust (again), and we have multiple colors of wood floor with streaks of stain.  We saw no choice but to accept this substandard result ... can?t tolerate the cost, time and pain of going through yet another replacement.  We would never recommend this company or process to anyone else.

We bought a house here in Austin but we weren't living here at the time. So, our realtor used Designer Floors Texas Incorporated in the past, so that's why we used them. They came out, quoted it and got it installed right away, but it took about a week to get the carpet in. Everything looks great. They were very professional, fair. I thought the price was fair. We had about 1,700 square feet, including some unique stairs. It was the upstairs and the stairs coming down. But not the first floor.

BUYER BEWARE!!! Some of the tile we ordered at the store was not the same tile that arrived at our house. The pencil liner that was to cap off the bathroom vanity area was twice the size of what we ordered. And when they ran out of 3"x8" tiles for the pony wall, they simply cut the floor tiles to fit. Which might have been ok, but there were definite scalloped edges on the correct tile and none on the cut tile. The "team" of "professional" installers that was sent to our house was 1 installer and his 3 friends, one of which was his brother. When I got to the house on the second day of tile installation, Friday, the main installer, Eleazor Villarreal, had come and gone and left his little brother in charge. Eleazor did put up the initial bit of glass mosaic in the bathroom to show his brother how it was done and left. They used the same big saw they used to cut the big ceramic tile to cut the small 1" glass tile to fit corners, etc, and had chipped the white backing off of most what they cut. They installed them anyway, resulting in a very sloppy job, as you can see directly through the glass tiles to their big mess ups. Then came the grout. The woman in charge of ordering our stuff at the store, Debra, only ordered one box of grout for kitchen and one box for the bathroom and as it turns out, we needed two for each. They did initial grout on Friday, came back on Tuesday and realized they did not have enough grout for either rooms. So they simply made it thinner to go further, resulting in two different grout colors. After we got the Operations Manager, Ron, and our sales woman, Debra, out to look at the work A MONTH after the first job was completed, we agreed to let them "fix" the grout, not knowing what we were in for. After two weeks had passed, I called our contractor to see when the supplies were to arrive and when the work was to be done, this was on a Friday. We got a call on Monday from Designer Floors, saying they could schedule us in for the following Monday. This was going to be very inconvenient for myself and my husband to do, but Designer Floors said they were all scheduled up and it was our only time. When Monday morning came and went with no word from Designer Floors, I phoned to see what time they'd be showing up. "Oh, somebody dropped the ball and forgot to order your tile and grout, can we come out on Thursday?" I thought there were all scheduled up....but yes, wanting to get it done we agreed. Thursday came and went and it wasn't until the following week that Eleazor and his guys showed up, with one box of grout for the kitchen and one box of grout for the bathroom, again. To sum up, we have lived in our house for 10 weeks and the correction work is still going on. Our bathtub is getting chipped up from these guys and the work looks like it could be 10 years old. Don't be fooled by their excellent showing at Austin's Parade of Homes. And steer clear of Debra & Eleazor.

I must say this company is awesome as they helped me with all the color coordinating and picking out the quality of tile. I told them my budget and they help me stay within it. I just think that they are the best.

During installation a problem arose. I called her and she was at my door within 15 minutes. She solved the problem to my satisfaction. I would recomment her and Designer Floors without hesitation.

Misty Ericson is the only one I dealt with. She was great! Very friendly, responsive and made sure everything was alright. I thought there was a problem with the floor and she came out and found a fix. The bathroom floor looks great!

They initially did a poor job on the floor. They sent an inspector to look it over, who agreed it was a poor job, so they pulled up the floor and redid it at no extra cost. I was happy they made it right and they did it without a lot of hassle or fuss. The only other complaint was they used my wheel barrel during the work. I would use them again because I knew they would stand by their work.