Cothrons Safe & Lock Inc

I only rated 4 stars. That's more a comment of the lock manufacturer than Cothron's. It took a seemingly really long time to get the parts from the lock maker. So maybe if I ding Cothron's, they will ding Medeco.

I recently had some keys made at the Burnet road store. These were keys for a set of SmartLocks I have on my rental property. I also had two cylinders to rekey, one an old entry door lock, and the other a SmartLock I thought I had miskeyed. Turns out that SmartLock was broken. Even though that was not Cothron's fault, the locksmith made me a few extra keys as he wanted me to have value for my money (I had prepaid). Well, I definitely got value for my money and appreciate the great service I received there. I'm sorry I can't recall the fellas name, but he is a hispanic gentleman, maybe around mid-30s. Really great! I actually always get great service at Cothron's. Quick, pleasant, and professional. I have been a customer since buying my first mountain bike at the Ben White store in the mid-80s. It was a Diamondback Ascent that I used for over 25 years. Yep, they used to sell bicycles. I look forward to doing continued business with Cothron's and highly recommend them. Thanks Cothron's!

The experience with Cothron's was excellent from start to finish. They were able to come out the next day and the office staff was friendly and easy to work with. The technician (Ray) that came out to my site. He was on time, professional, helpful and completed the service quickly. He was a pleasure to work with. I will definitely use them again. Thank you Cothron's!

The technician was very efficient and did a great job!

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Very well, we were pleased w/ their work

Everything was great

everything was done as needed

Their price is a little high, however it was a great experience!

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They came to our office to look at our door and said they would call us back with quote. I never heard back from them! I called over 3 times and they kept telling me someone would call back. It has been almost a month and nothing. How convenient after the took me for 50 bucks. Scammers!!

I went into the Round Rock store to have two house keys cut from the key that works perfectly and is not worn out. The keys did not work. Shame on me for not trying them prior to leaving town and giving the keys to the cat sitter. They couldn't get in and it cost me $76 to have Cothrons come out and open the door for them. (After extensive ID checks - which is great.) They ruined the bottom lock on my front door and I'm out another $60 for a new lock. Very expensive lesson. Have ACE Hardware in Georgetown cut new keys for you and test the keys. ACE has always cut them correctly. 
Five starts for the intense ID checks and text waivers I had to go through to get them to let the cat sitter in. Also they were there in 30 minutes.
One star for the fact that they are the ones that cut the keys and CAUSED this issue.
I have used Cothron's on a professional level for managed projects and they were expensive but good.

On time. Prompt. Courteous. Fixed problem

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They were able to help me on the same day.  The locksmith started with the front door where the front lock was literally falling apart after 16 years of wear.  Took about an hour.  I asked if he could also repair hinges and deadbolts on other doors in our house and he said no problem.    Excellent work, reasonable,  and very happy with the results.

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