Chase Bank

Chase bank gave me the worst customer service I have ever experienced from a bank. I applied for a mortgage loan with them using their mortgage banker Art Azua. He never returned emails or phone calls. He told me a closing date of 45 to 60 days. He told me I only qualified for a 30 year mortgage at 4.01% interest. After 85 days of dealing with no closing date, unreturned voice messages, unreturned emails, excuse after excuse of why underwriting was taking so long, I finally fired Chase and hired Prime Lending who told me almost immediately that I qualified for a 15 year plan at a 3.85% interest rate. I can only assume that the nonsense about me not qualifying for a 15 year mortgage rate (I have a 780 credit score by the way) was an attempt at getting a higher commission from me which I think is completely criminal if that is the case. I asked Chase Bank to refund my $450 application fee because I gave them well over 60 days to get me to closing which they did not. I still have not received my refund. Chase Bank is a corrupt and crooked bank that stole my money and treated me as if my time was worthless. I will never give them another penny of my money.  

unknown

Without a doubt Chase mortgage is the worst experience of a mortgage company I have ever had. I have bought and sold house all over the world and Chase was the least professional I have ever worked with. The rep would get on the phone and ask for more documentation in real time, change the documentation, request longer time frames (literally a year's worth of bank statements on top of tax returns for several years and then after all that they sent the closing agent to an address in the wrong state! I will avoid doing business with them ever again.

We like Chase Bank very much except for the fact that they took way too long on this process of a loan. Their attention to detail was very good. The people were extremely cooperative as far as keeping us informed. They are extremely professional, very knowledgeable, very helpful.

We have been with them for about 30 years through about 4 name changes. We like everything about them including their people and the way they do business; they are personable.