Champion Windows and Home Exteriors of Austin

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Sales pitch was a little long, but these guys offer a superior product. They worked with us to get close to our price range. Once we signed a contract, installation started after a few weeks, once the windows were manufactured. Installation went smoothly and the installers were excellent. The final product exceeded our expectations and greatly improved our home.

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My experience went really well.  I liked the way their products looked. Their work looked clean and professional. They were able to provide me a blueprint of what they were going to do. They did a really nice job on the porch.

They were some problems initially. I had to ask and pay for trim around the windows. The price was fair for the quality of the product. They said they could not do the two big windows so they had to put on different trim which made it look a little strange. I found they did not have a permit and I had to spend a lot of time trying to find a building permit.

They tell you up front what they will be doing. They complete the work to your satisfaction. They were very communicative with me.  Jeff Moore and Todd were very helpful. I plan on using them again.

They were fantastic. They delivered everything like they promised. They guy was very informative about the product and clear about what to expect. They did a great job and we were happy with the service.

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They offer only vinyl windows.  I have seen reviews that other windows are likelier to last longer.  Also, I'm in a condo and (because I don't own the outside and should maintain the same look) I want new windows to be the same color as the old.  Only after the visit was it evident that the vinyl was not available in that color and it cannot be painted.
A salesman came by for a while, not just to measure and get an estimate, but also to give me a sales presentation on the window system.  I was uncomfortable with the style -- there seemed to be a little pressure, he didn't provide the facts I really wanted, it went on for a while.
I might actually end up using this company anyway, but I'm going to talk to other companies first.

We had double pane windows installed for the entire house in 2008.  While mowing the yard with a riding lawnmower, a rock punctured the outer pane of a  large picture window. The estimate to replace that window (excluding the cost of replacing the large window in the garage) was we  over $2,000.00.  And then the frame would not match the remaining windows in the house.  I decided to go with a glass company who can replace just the outer pane and can remove the old window in the garage and replacing with one I can buy from Lowe's or Home Depot.
Based on the personality of the representative from Champion Windows of Austin and his polite and professional demeanor, I would definitely contact Champion Windows in the future if I needed to replace all of my windows.

the installer was fantastic he did a quality job. 

The prices from Champion Window of Austin is really reasonable and it's right in the middle ground of the other estimates that we received. They're easy to work with and friendly.

I had several companies present their product and bid on my replacement windows.  Brian Ross, the salesman, did a great job presenting his products.  He certainly wanted to make a sale but didn't use sale pressure technics.  We went back and forth on negotiating the exact product and the final price.  I am very pleased with the final price for the quality product I got.  The delivery date was ahead of schedule.  I like the fact that the salesman, manufacturer and installer are all a part of the same company.  If I have a problem in the future, then I go back to one place, rather than doing shuttle diplomacy between the manufacturer and installer, as they shift blame.
The installer, Justin, was easy to work with.  He was careful with the removal of the old windows and exacting with the installation of the new windows.  He explained how he would install the windows.  Installation is different in a brick wall than a wall with siding.  One window broke during delivery but they quickly ordered a replacement sash.  The final installation met my high expectations for quality.  
I really like the quality of this product.  I spent a little more than I had hoped to, which is typical in doing a major remodel, but I like what I got for the money.  It has changed the look of the house on the interior and exterior.  I look forward to the ease of use and energy efficiency it will provide us along with the years of comfort and style.
One last comment: Several replacement window companies will not meet with you unless your spouse sits through the presentation.  I had put my dear wife through that four years ago on another house. She didn't want to sit through an hour and half presentation on windows.  So a couple of companies wouldn't meet with me at all.  Champion asked if she would be there but didn't demand she be present and I appreciated that.
If you are looking at replacement windows, please consider Champion.

The windows look good, and we'll see if they live up to their energy efficiency claims once we actually move into the house.

A very nice salesman came to our rental property to a**** replace a
broken window.  He brought impressive demonstration window in a nice
velvet case and demonstrated thermo-efficiency as well as provided a
great presentation package .  What we did not get is a clear concise estimate that
detailed the work to be done.  We needed window casing and molding work
as well as possible replacement of some wood around the window.  This
was discussed but after we noted these things were not specified in the
price.  We have had work done in the past with other companies and non
specific estimates  and work orders can turn into big headaches later
on.  This and finding at the end of our visit that it will take 6 weeks to have the window
available made this a no go for me.

The service turned out fine, eventually. There were problems with the quality of the product three different times. They had to un install the patio door and put in another one. The third one they brought was fine. They related to the issue and approached it in a very positive way. They were not negative about it and they apologized. The problem stemmed from the factory. The service was great. They bent over backwards. It took a lot of time because they had to re order the doors. My sun room was a mess from January to now. They did everything to my satisfaction and they guarantee their products.

They came out several times to put in the custom widows; the manager even came out for follow up after the job was done. I have been very pleased with the whole experience.

Only received a quote for the cost of replacement windows, but did not go with this company for the final windows installation.

The crew arrived and began work on the old windows. The crew was conscientious about their work while removing the old windows. Cleaned out the old window frames and began replacing with new windows. They foamed all the newly installed windows, cleaned up around the house.  They asked us to inspect the windows for proper fit and they showed us how to operate the new windows.

The results were stunning.  We incorporated two areas into our house with ease.  The installers were professional, flexible and very responsive to concerns.  Since this was an addition to a 60 year old house, there were some issues with leaks that were quickly resolved.  One of the doors had to be addressed repeatedly and they were fast and just as professional as they had been during the installation.  
Neighbors stop in the street to talk to us about it.  Friends and family are surprised it is the same house.  We have hosted dinner parties and holidays in our patio room, which due to extreme heat and allergens was a dead space in the center of our house before Champion added the room.

Everything went very well and on time.  We were very pleased with everything!

Great work. We love it. It's like sitting in back yard but protected from weather and sounds are muted (Parmer traffic).

 I was and continue to be completely satisfied with my new windows and all of the work performed. From Brian Ross who "sold" me on the quality of Champions windows, to Don (sorry I didn't write down his last name) and his installation crew, I was pleased with their customer service and attention to detial. Brian provided thorough, detailed information about the window's consturction and helping me to understand how they would "insulate" my home and reduce energy costs. Don and his team were on time and made sure i understood everything they would be doing. They almost completed the entire job in one day, along with cleaning up as they worked their way around the house. They came back the next day to take care of the few remaining finishing touches. I was, and continue to be completely satisfied.  AND I will use Champion when I complete a couple of remodeling jobs and finally replace the last two original windows.

Workers, were great, efficient, punctual, polite and clean.

Did a good job and cleaned up after a tile in entry was accidentally broken when tool dropped and they repaired at no charge.