Champion Windows and Home Exteriors of Austin

Terrible Terrible Terrible service and follow up. Would not use them again even if it was free.

Contract signed in April and as of today, November 26, 2017, the work has not been completed. When we signed the contract, we were told that the entire project would be complete in two to four weeks. The workers assigned to our project were highly unskilled and unprofessional. The windows are now installed correctly, after having to replace a broken window that was installed BROKEN. The siding bulges in several places, many pieces are cut too short, trim work and siding was so bad that another contractor "ASSIGNED" pulled it off but has not replaced it yet. We also sustained roof damage from unskilled workers. The list of concerns are long, but we can't express enough how dissatisfied and disappointed we are with Champion. This includes broken promises made by upper management. It appears that no one at Champion can complete our project. BEWARE OF CHAMPION!

The experience was fine. The cost is not cheap

It went exteremly well. Very pleased with the instilation and the service and the product itself. Yes, I would use them again. The product is quality product and they were very professtional in the sales presentation. They didn't pressure during the sales presentation and the installation speed and accuracy was amazing.

It was very good. It was fine. I don't remember the price. I had quite a few quotes, so if it would've been for their price, I wouldn't have hired the, They were fair. I would use again if I were to ever need to have it done.

We have had nothing but headaches since we picked them as our window contractor. As of July 2018, they have not finished with my replacement windows - it has been nine months. The amount of time I have spent dealing with this company is ridiculous, they have not kept any of their promises since day one. I am still getting excuse after excuse from them. I was mistaken by thinking I was dealing with a reputable window company. During installation, two of the windows were broken, months later I still cannot get them to fix the damaged windows. We are told that they cannot find an installer to replace them due to the fact that they do not employ installers, they must contract them. I was assured that I was getting a ten-year warranty with the windows, if nobody is available to come fix the warranty work it seems as if I am out of luck! Please look for a company who will stand behind their products and warranties, not Champion Windows!

I have never used this business. I don't know why it shows up in my account.

They were great. I was pleased. He explained to me what had happened and that the windows had cracked in transit and he they came in early and he personally came out and replaced it.

They did good work. There’s only one complaint. They forgot to do my footers. The price is pretty expensive but they know what they’re doing. I would use them again but I would make sure that they did everything that I ask them to do.

The story still continues as of Jan 24, 2015. On Dec 23, 2014 a team of 3 "installers" showed up very late, was to arrive between 8:30-9:30AM, arrived at 10:45. (An installer and sales person had come out and taken measurements and photos of area within a few days of initial order.) Crew was unaware they needed to remove a Fantom Screen door, needed to go to the store for proper drill bits. It took them forever to remove door and side panel, pulling some of the surrounding wall board off in the process. They broke stone that was under the door plate, so far the repair to that was done successfully. They were there over 6 hours, job not done. I'm told by the installation supervisor that the job should take 3 hours. They didn't have wood strips for around the outside, so they went to the store again and purchased cheap pine that wasn't mittered correctly nor was the piece on the right side long enough, short by about 6 inches. THey had difficulty putting in the locking system, but after they left we went out to dinner only to return and find ourselves locked out, lock was jammed, couldn't lock or unlock. Luckily we could enter the house through the garage. Also lots of light showing at base of the door but we were told we needed to buy some weather stripping to attach to the bottom of the door ourselves. Screws were not set properly, crocked, not sunk properly. Crew promised to finish job on Dec 24th and said they would be there 7-7:30AM, no show no call. We called office around 10 AM to find out they were on a job in Temple, TX. They were to come in the PM after that job. No show, no call, we called around 3:30PM to find out one of their crew was taken to the ER. We told them to please come back first thing on the 26th. Very embarrassing to have to have Christmas guests enter our home through the garage. On Dec 26th, no show no call after being told they would be there between 8:30-9:30AM. Finally told after we called that that crew was no longer employed by Champion. Side note, this team and the next installer who was sent had been found on Craigs List, installers told us that. Not sure if references were checked out, I'm guessing not. Second installer and supervisor came out around 4:30PM on Dec 26th. Supervisor went to buy a whole new locking assembly. We were told it was mangled and bent, what was in there. New installer then put new locking assembly in and promised to return on his own time on Sunday, Dec 28th to take out the entire door and side panel and reinstall it. Both he and the supervisor agreed that it was not installed properly. 2nd installer did reinstall it all, but couldn't finish that day. We had an alarm system that wires had to be reconnected by alarm company. They couldn't come for several days. Once that was reconnected, 2nd installer returned again to put what would be called finishing touches on the job. He needed a new wood strip for one piece that was still missing for the outside of the door. He asked us to pay for that and some wood fill, $18 worth so he could finish the job. He told us he had only been paid $150 for the job and had no funds to buy supplies. He is no longer working for Champion. We thought this job was completed until the light of day and we inspected the "finished" job. There is still some light filtering in at the top of the door. The holes initially drilled in side panels had wood putty smeared in and around nail holes. One of the holes drilled initially in the door for the lock assembly has a nail protruding to the inside so it was unscrewed slightly from the outside and the inside hole had some wood putty put in it. Some of the insulation was showing on the outside strips. Wood trim outside had been mittered poorly and wood filler smeared around the area. The whole job was not worth the $6700 that it cost. We have to this point only paid them half. No one called us to check to see if we were happy with the job. We called and the installation supervisor came out and agreed with us that this was not done to the standards it should be. He has reordered an entire new door, side panel and locking system. Could be another 6-8 weeks because the door comes from another state where headquarters is located. He explained that they are undergoing an entire change in people. THe sales person is gone, both installer crews are gone, supervisor we dealt with is gone too. They have agreed to put the new door and also put in a new matching Fantom screen door(at no cost to us) since they are unable to put our old one back in. We will see. I pray we aren't disappointed again. Hopefully by the end of March this nightmare will be completed to our satisfaction. The whole situation has made us regret buying this door and wish we had just gone with Lowes or Home Depot. While there have been lots of apologies and the offer to replace the entire job and put in a brand new fantom screen door at no charge to us, we feel further financial compensation should occur for the aggravation and continued inconvenience, but not counting on that. In looking at the "A" ratings this company has I am guessing that perhaps the reviews occurred in previous years. I was told by our 2nd installer that our initial crew had botched 4 jobs that needed to be completely redone, some of which were for windows. Haven't seen any reviews from those people yet. I will be happy to edit/add positive results when and if this occurs in the coming months. I would have been willing to wait to review this company until the job is completely finished, however, I received a "special offer" via Angies List email that is obviously going out to all area Angie"s List subscribers for a window deal and the company shows an "A" rating, which hasn't been our experience and I think folks should be aware of recent problems. This "A" rating was the biggest reason we initially went with this company. UPDATE: As of the middle of March 2015 the door was replaced by an installer that actually knew what he was doing. The company installed a new Fantom like screen door at no charge to us and took $600 off the initial cost of the project due to the major inconveniences and all the problems we encountered from the initial order at the end of Oct. 2014 until the last installation in mid March 2015. While the door looks and is preforming as we had initially hoped for, I don't think I would have the confidence to go with this company again.

The installation went well. Prompt, efficient, no problems

They're a large company. They're very professional. They have a product for just about everything we need. I like everything that they have. I was very impressed with them. They called me and asked me which one I liked better The materials they used was really good. If I call them and they didn't answer the phone, they'll always come back within an hour. They're on time.

Sales pitch was a little long, but these guys offer a superior product. They worked with us to get close to our price range. Once we signed a contract, installation started after a few weeks, once the windows were manufactured. Installation went smoothly and the installers were excellent. The final product exceeded our expectations and greatly improved our home.

My experience went really well. I liked the way their products looked. Their work looked clean and professional. They were able to provide me a blueprint of what they were going to do. They did a really nice job on the porch.

They were some problems initially. I had to ask and pay for trim around the windows. The price was fair for the quality of the product. They said they could not do the two big windows so they had to put on different trim which made it look a little strange. I found they did not have a permit and I had to spend a lot of time trying to find a building permit.

They tell you up front what they will be doing. They complete the work to your satisfaction. They were very communicative with me. Jeff Moore and Todd were very helpful. I plan on using them again.

They were fantastic. They delivered everything like they promised. They guy was very informative about the product and clear about what to expect. They did a great job and we were happy with the service.

They offer only vinyl windows. I have seen reviews that other windows are likelier to last longer. Also, I'm in a condo and (because I don't own the outside and should maintain the same look) I want new windows to be the same color as the old. Only after the visit was it evident that the vinyl was not available in that color and it cannot be painted. A salesman came by for a while, not just to measure and get an estimate, but also to give me a sales presentation on the window system. I was uncomfortable with the style -- there seemed to be a little pressure, he didn't provide the facts I really wanted, it went on for a while. I might actually end up using this company anyway, but I'm going to talk to other companies first.

We had double pane windows installed for the entire house in 2008. While mowing the yard with a riding lawnmower, a rock punctured the outer pane of a large picture window. The estimate to replace that window (excluding the cost of replacing the large window in the garage) was we over $2,000.00. And then the frame would not match the remaining windows in the house. I decided to go with a glass company who can replace just the outer pane and can remove the old window in the garage and replacing with one I can buy from Lowe's or Home Depot. Based on the personality of the representative from Champion Windows of Austin and his polite and professional demeanor, I would definitely contact Champion Windows in the future if I needed to replace all of my windows.

the installer was fantastic he did a quality job.

The prices from Champion Window of Austin is really reasonable and it's right in the middle ground of the other estimates that we received. They're easy to work with and friendly.

I had several companies present their product and bid on my replacement windows. Brian Ross, the salesman, did a great job presenting his products. He certainly wanted to make a sale but didn't use sale pressure technics. We went back and forth on negotiating the exact product and the final price. I am very pleased with the final price for the quality product I got. The delivery date was ahead of schedule. I like the fact that the salesman, manufacturer and installer are all a part of the same company. If I have a problem in the future, then I go back to one place, rather than doing shuttle diplomacy between the manufacturer and installer, as they shift blame. The installer, Justin, was easy to work with. He was careful with the removal of the old windows and exacting with the installation of the new windows. He explained how he would install the windows. Installation is different in a brick wall than a wall with siding. One window broke during delivery but they quickly ordered a replacement sash. The final installation met my high expectations for quality. I really like the quality of this product. I spent a little more than I had hoped to, which is typical in doing a major remodel, but I like what I got for the money. It has changed the look of the house on the interior and exterior. I look forward to the ease of use and energy efficiency it will provide us along with the years of comfort and style. One last comment: Several replacement window companies will not meet with you unless your spouse sits through the presentation. I had put my dear wife through that four years ago on another house. She didn't want to sit through an hour and half presentation on windows. So a couple of companies wouldn't meet with me at all. Champion asked if she would be there but didn't demand she be present and I appreciated that. If you are looking at replacement windows, please consider Champion.

The windows look good, and we'll see if they live up to their energy efficiency claims once we actually move into the house.

A very nice salesman came to our rental property to a**** replace a broken window. He brought impressive demonstration window in a nice velvet case and demonstrated thermo-efficiency as well as provided a great presentation package . What we did not get is a clear concise estimate that detailed the work to be done. We needed window casing and molding work as well as possible replacement of some wood around the window. This was discussed but after we noted these things were not specified in the price. We have had work done in the past with other companies and non specific estimates and work orders can turn into big headaches later on. This and finding at the end of our visit that it will take 6 weeks to have the window available made this a no go for me.

The service turned out fine, eventually. There were problems with the quality of the product three different times. They had to un install the patio door and put in another one. The third one they brought was fine. They related to the issue and approached it in a very positive way. They were not negative about it and they apologized. The problem stemmed from the factory. The service was great. They bent over backwards. It took a lot of time because they had to re order the doors. My sun room was a mess from January to now. They did everything to my satisfaction and they guarantee their products.