The story still continues as of Jan 24, 2015. On Dec 23, 2014 a team of 3 "installers" showed up very late, was to arrive between 8:30-9:30AM, arrived at 10:45. (An installer and sales person had come out and taken measurements and photos of area within a few days of initial order.) Crew was unaware they needed to remove a Fantom Screen door, needed to go to the store for proper drill bits. It took them forever to remove door and side panel, pulling some of the surrounding wall board off in the process. They broke stone that was under the door plate, so far the repair to that was done successfully. They were there over 6 hours, job not done. I'm told by the installation supervisor that the job should take 3 hours. They didn't have wood strips for around the outside, so they went to the store again and purchased cheap pine that wasn't mittered correctly nor was the piece on the right side long enough, short by about 6 inches. THey had difficulty putting in the locking system, but after they left we went out to dinner only to return and find ourselves locked out, lock was jammed, couldn't lock or unlock. Luckily we could enter the house through the garage. Also lots of light showing at base of the door but we were told we needed to buy some weather stripping to attach to the bottom of the door ourselves. Screws were not set properly, crocked, not sunk properly. Crew promised to finish job on Dec 24th and said they would be there 7-7:30AM, no show no call. We called office around 10 AM to find out they were on a job in Temple, TX. They were to come in the PM after that job. No show, no call, we called around 3:30PM to find out one of their crew was taken to the ER. We told them to please come back first thing on the 26th. Very embarrassing to have to have Christmas guests enter our home through the garage. On Dec 26th, no show no call after being told they would be there between 8:30-9:30AM. Finally told after we called that that crew was no longer employed by Champion. Side note, this team and the next installer who was sent had been found on Craigs List, installers told us that. Not sure if references were checked out, I'm guessing not. Second installer and supervisor came out around 4:30PM on Dec 26th. Supervisor went to buy a whole new locking assembly. We were told it was mangled and bent, what was in there. New installer then put new locking assembly in and promised to return on his own time on Sunday, Dec 28th to take out the entire door and side panel and reinstall it. Both he and the supervisor agreed that it was not installed properly. 2nd installer did reinstall it all, but couldn't finish that day. We had an alarm system that wires had to be reconnected by alarm company. They couldn't come for several days. Once that was reconnected, 2nd installer returned again to put what would be called finishing touches on the job. He needed a new wood strip for one piece that was still missing for the outside of the door. He asked us to pay for that and some wood fill, $18 worth so he could finish the job. He told us he had only been paid $150 for the job and had no funds to buy supplies. He is no longer working for Champion. We thought this job was completed until the light of day and we inspected the "finished" job. There is still some light filtering in at the top of the door. The holes initially drilled in side panels had wood putty smeared in and around nail holes. One of the holes drilled initially in the door for the lock assembly has a nail protruding to the inside so it was unscrewed slightly from the outside and the inside hole had some wood putty put in it. Some of the insulation was showing on the outside strips. Wood trim outside had been mittered poorly and wood filler smeared around the area. The whole job was not worth the $6700 that it cost. We have to this point only paid them half. No one called us to check to see if we were happy with the job. We called and the installation supervisor came out and agreed with us that this was not done to the standards it should be. He has reordered an entire new door, side panel and locking system. Could be another 6-8 weeks because the door comes from another state where headquarters is located. He explained that they are undergoing an entire change in people. THe sales person is gone, both installer crews are gone, supervisor we dealt with is gone too. They have agreed to put the new door and also put in a new matching Fantom screen door(at no cost to us) since they are unable to put our old one back in. We will see. I pray we aren't disappointed again. Hopefully by the end of March this nightmare will be completed to our satisfaction. The whole situation has made us regret buying this door and wish we had just gone with Lowes or Home Depot. While there have been lots of apologies and the offer to replace the entire job and put in a brand new fantom screen door at no charge to us, we feel further financial compensation should occur for the aggravation and continued inconvenience, but not counting on that. In looking at the "A" ratings this company has I am guessing that perhaps the reviews occurred in previous years. I was told by our 2nd installer that our initial crew had botched 4 jobs that needed to be completely redone, some of which were for windows. Haven't seen any reviews from those people yet. I will be happy to edit/add positive results when and if this occurs in the coming months. I would have been willing to wait to review this company until the job is completely finished, however, I received a "special offer" via Angies List email that is obviously going out to all area Angie"s List subscribers for a window deal and the company shows an "A" rating, which hasn't been our experience and I think folks should be aware of recent problems. This "A" rating was the biggest reason we initially went with this company. UPDATE: As of the middle of March 2015 the door was replaced by an installer that actually knew what he was doing. The company installed a new Fantom like screen door at no charge to us and took $600 off the initial cost of the project due to the major inconveniences and all the problems we encountered from the initial order at the end of Oct. 2014 until the last installation in mid March 2015. While the door looks and is preforming as we had initially hoped for, I don't think I would have the confidence to go with this company again.