Champion AC of Austin, LLC

Excellent. Turned out to be nothing major.

Service was excellent. Needed help on a Sunday and the serviceman, Larry, answered the phone right away and talked with me about my options. We did several things on the phone to determine if a service call was actually warranted or not which would have saved me money had it not been needed. Once we determined that he needed to come, he was very prompt and knowledgeable. He determined the problem (blocked washout drain, i think he said) and he quickly fixed it. He was very professional and the price was the minimum he said it would be.

Great - quick response on our inquiry, fast turn around on appointment time, owner showed up on time and completed work quickly.

They did a great job with the installation. It was done in an hour and they were $500 less than another plumber told us. We'll hire them again!

Fair at best. The point of contact for me was Larry, and he impressed me and gave a better price compared to another bid. I learned later that Larry didn't do the work, other plumbers from Steve's did. They had to dig and install a valve cover which is a circular plastic, bottom-is-open box about 12" tall over the new valve. Since the depth of the hole was greater than roughly a foot, they had to use two covers stacked on top of each other, but failed to take the plate/lid off the lower cover, so I had no access to the shut off valve. I called the office and eventually talked to Larry and it was fixed the next day. The next day, the lack of access was fixed - only one plate on the cover and I could access the valve, but the top of the cover was about 4" above the ground line, which I couldn't stamp down and would surely chop off with the lawn mover. It needed to be dug out and reseated. I called the office and Larry came out the second day and reseated the cover so the top of the cover was closer to flush with the ground. The faucets were installed leak-tight and all worked OK, but the faucet opening was tilted anywhere from 30 degrees to 45 degrees off true. While this may be cosmetic, and the pipe threads may not allow sufficient rotation to get nearer to true, it was sloppy. I complained and Larry stopped by to correct as best as each faucet could take. The quality of work seems OK - better faucets that aren't leaking and a house cutoff that is accessible and works. I don't understand how Master Plumbers could be so slip-shod. I asked the office if they had a supervisor to check work, and maybe mine was a smaller job not needing supervision, though it was surely needed. The main reason I went with Steve's was because of Larry - and because Larry explained that a city permit was needed and would be part of the price. Still waiting for the results of the city inspect. I know that is on the City's time, not Steve's.

They did a great job. Punctual and professional.

They did a good, quick job and are reasonably priced.

Had a pipe leaking in the attic around the hot water heater. It was leaking down from second story to first story pantry. Found plumber on alist and called him because of good reviews. Plumber showed up quickly late on a Friday night and fixed the issue. While we paid emergency plumber rates for the quick fix, the cost was a small percentage of what it would have cost if the pipe had leaked all night. I would use this plumber again no doubt. Thanks Steve!

I found this plumber through Angie's list last July, was pleased with their service and called them again. I am having them bid on replacing the problematic sewer line from unit to street to prevent future issues. Prompt, courteous, pros.

In summary: WOW. Larry had been out a few months back to give an estimate on another job. We went with another company on that one, but I was impressed enough with him that when I ran into an issue with this self-repair -- a jammed washer that I couldn't remove, and old copper tubing that I didn't particularly want to deal with -- I called Steve's Plumbing first. Lisa, who took the initial call, was polite and patient while answering several questions. I called in mid-afternoon, and she scheduled the install for early the next morning. Larry was prompt, called ahead to let me know he was on his way, and completed the job in less time than I expected given that I'd already had my head under the sink and knew it would take some extra effort. The price was quite reasonable, too. Well done, Larry, Lisa, and Steve's Plumbing. You've won a permanent customer.

If you are not satisfied, he will work hard to correct the issue. He is very professional.

I called on a Friday morning fearing that my water would be disabled for the weekend. The plumber(s) showed up 30 minutes after my call and fixed the leak plus put the yard back in about an hour. Cost was very reasonable as were parts. Time from my phone call to the time my water leak was repaired was less than 2 hours. Cost with parts $140.00

The tech called ahead and showed up on time. He was polite and attentive as I explained the problem. He took about 5 minutes to assess the problem and told me he had to get the replacement part. He was gone about 30 minutes and then came back with the part. In the process of replacing the part, he found another thing that needed to be replaced. He did a good job of explaining what he was doing as he went. Either he was so neat that he didn't create a mess, or he did a good job of cleaning up after himself, because when he was done there were no signs that he'd been there - other than the fact that the water heater was working! I am so happy to have found a good, reliable plumber!

I waited too long to review and can't remember details, but they were very professional and very reasonalble.

Had a plumber scheduled for 3-5. Received a call at 2:30 that they were on the way. At 3:00 received a call from the plumber scheduled that he had been rerouted to an emergency call and it would be later that evening, but he was not sure when. I called the office and they were able to find another plumber who could be there shortly and he was there at 4:00. He did a great job of diagnosing the problem and giving me the correct information so that I could get the warranty claim approved. Very through and fast. Would recommend them based on my service.

Steve's plumbing stuck with the complicated job until it was completed. Our 1959 renovation presented some big plumbing challenges. Several of their plumbers & plumber's helpers gave it a good effort, working very hard, but it was not until the more experienced plumbers tackled our issues did they get resolved. A couple of the plumber's helpers did things that had to be redone. We hired them them to do additional projects as well, so all in all we are pleased with Steve's Plumbing. Our suggestion would be to request someone on their staff that is experienced with whatever your specific issues are. The exceptional thing about the company is the office staff! They are always friendly, up beat, responsive, efficient, and sincerely helpful, and very easy to work with. Bottom line: Steve's plumbing did a good job and we are pleased with the work.

It went great, good work, punctual. I will use them again.

The company representative was professional, knowledgeable, helpful and appeared trustworthy. He performed the services as requested. The company was fast to respond and come out to do the work. I will definitely use them again.

I spent $600. I rented a condominium and they know how to shut the water off and they are master lumbers who can do the work. They were very courteous, very helpful, they worked fast and they came prepared.

Discovered a significant leak under bathroom sink. Found this company on Angie's list. Andrea, who answered the phone, was professional and friendly. Within 1.5 hours, Josh had been out, found the problem, cleared out the blockage and tightened the drainline that had backed up and was leaking. Josh was great--professional, fast and friendly. Very responsive company. I will call them whenever I need a plumber.

The emargency number was answered right away late on Sunday and the representative (Larry) talked me through getting my water main turned off to avoid a flooding issue. The service rep (Richard) showed up an hour before anyone was supposed to be available and had to cut a wall in the garage, replace some copper tubing, put on a new hose bib, check out the function and clean it all up. He did it all in an hour. These folks are responsive, helpful and reasonably priced.

The initial estimate included work that the plumber felt was necessary to meet the city code. We believed that part of this work did not apply to our situation. The company spoke to the City and learned that this part of the city code was not applicable to us. The question turned on whether our hot water heater was in the residence or outside it; the answer was not obvious in our case. Then the plumbers preceded to replace the hot water heater efficiently and well.

John was very professional and KNEW what he was doing. Worked very quickely and cleaned up mess after himself. Tolet was more of an undertaking than I thought it would be. Had to clean up the damage that the flooring contractor made. They damaged the toilet ring and damaged the sewage pipe and did not let us know. I will rewrite the review on flooring company later. Price included brass ring, wax seal, bolts and stainless water flex line.

I called Steve's on Tuesday afternoon and they immediately scheduled someone to be at my house on Wed around noon. In fact, John called me around 10:30 and wanted to come by a bit early. He arrived about 11:30 and immediately went to work to diagnose the problem (my sprinkler system was not operating since the heads wouldn't lift completely up.) He concluded the problem was the main pressure regulator, made a call and came back to me with a quote for $495, parts and labor. He had the parts needed on his truck and went to work immediately. In replacing the regulator he also found that the main cutoff valve was faulty and asked if I wanted to replace it as well (this was the difference between his original estimate and my final bill.) His work was done expertly, taking about an hour and a half. I had the chance to spend that time with him and want to pass along how impressed I am with his courtesy, knowledge and attention to detail. I will definitely recommend Steve's (and John) to my friends and neighbors and will use them again in the future.

Getting ready for work, the flush handle on my toilet broke off. It was plastic and clearly couldn't be fixed. I looked online to try to find the parts myself but could only find the inside parts OR the handle (unattached), not the whole assembly. It was a Friday (!) so when I got to work I checked Angie's List and called Steve's Plumbing. The lady who took my call was great and said they would fit me in so I wouldn't have to wait (and pay extra) on the weekend. We arranged for a 3-5 pm slot, then the plumber himself called back and said he could fit me in early. They came very promptly (two men) and had the parts on their truck! They took out the old parts and re-installed a new mechanism (with metal handle), very quickly and I was done, back at work within an hour. SECOND VISIT A YEAR LATER: As I said above, Josh came out while I was at work; I left the key under the mat. Everything was in perfect order when I came home. He called me to let me know all was well and was very nice, cleared both drains. Haven't gotten the invoice yet but last time it was very reasonable since they had to replace parts.