"Thank you for taking the time to share your positive feedback! We look forward to the opportunity to work with you again in the future."

"We sent the quote, are in communication with the homeowner, and working through it."

"Thank you for taking the time to leave such a fantastic review! We couldn't be happier that you're so pleased with how your project went and the final results. We certainly look forward to working with you again!"

"I'm not sure how we earned an F review from a client for whom we did no work. When we received this lead, we responded to advise the location is outside our service area."

"Thank you for taking the time to leave a positive review! We look forward to the opportunity to provide you great service again in the future!"

"Thank you for taking the time to leave a positive review! We look forward to the opportunity to provide you great service again in the future!"

"Thank you so much for taking the time to leave a kind review! We look forward to the opportunity to provide you excellent service again in the future. :)"

"Thank you so much for taking the time to leave a kind review! We look forward to the opportunity to provide you excellent service again in the future. :)"

"Thank you so much for taking the time to leave a kind review! We look forward to the opportunity to provide you excellent service again in the future. :)"

"Thank you so much for taking the time to leave a kind review! We look forward to the opportunity to provide you excellent service again in the future. :)"

"Thank you so much for taking the time to leave a kind review! We look forward to the opportunity to provide you excellent service again in the future. :)"

"Thank you so much for taking the time to leave a kind review! We look forward to the opportunity to provide you excellent service again in the future. :)"

"Thank you so much for taking the time to leave a kind review! We look forward to the opportunity to provide you excellent service again in the future. :)"

"Thank you so much for taking the time to leave us a review! We're super happy to hear of your positive experience with us and look forward to the opportunity to provide you excellent service again in the future."

"We entered into a contract with Ms. [Member Name Removed]in December 2017. Her project was red tagged by the city and we had to convert the project from an unpermitted job to a permitted job. We advised Ms. [Member Name Removed]to wait to demolish her kitchen until the permits came in, however Ms. [Member Name Removed]elected to ignore the advice of our company and demolished her kitchen prior to the permits coming in. Best Austin Handyman cannot control the length of time it takes for the city to approval permits. We had to wait to begin work on the property until the permits were ready. The amount of her project was agreed to before the project began, at the time of her initial signing. As the job progressed, Ms. [Member Name Removed]elected to omit certain line items and we entered subsequent change orders to remove those items from the invoice. I have change orders signed by the client agreeing to remove those items from the final invoice. Her assertion that we charged her for items not completed is incorrect, in fact we had several conversations going over the items that have been removed from the invoice. Ms. [Member Name Removed]hired an attorney, we produced he signed change orders and her attorney had no choice, but to drop the claims of charging for items not completed. Ms. [Member Name Removed]also claims that we "refused" to complete or fix the electrical issues. This is not true. Our electrical vendor attempted to fix the electrical issues multiple times, however towards the end of the project Ms. [Member Name Removed]and Best Austin Handyman could not come to terms on the remainder due. We asked the electrical vendor to not go back to her property until we came to terms and had an agreement in writing. Furthermore, at no time did we say that we would not fix the electrical mistakes on her property. We have a 1-year warranty on all work after the completion of any project and we stand behind that. We asked that Ms. [Member Name Removed]agree to pay the remainder of her invoice before we were willing to do any additional work. We were prepared to do the work prior to payment, provided we had a promise to pay in writing. Ms. [Member Name Removed]elected to not agree to pay the remainder of her bill. The electrician that she hired to fix the mistakes was the SAME electrician we used for the project. In fact, Ms. Braswell's son was working for that electrician at the time the work was repaired. Towards the end of the project, Ms. [Member Name Removed]demanded information on the individual charges of each line on her estimate. We group multiple lines together into one large line and charge accordingly. We don't have a specific price list because every house is different, therefore every estimate is different. We told Ms. [Member Name Removed]the only way to separate out the lines it to tell her how much it would be if she was getting that item done individually, using handyman pricing. In other words, what we would charge to send out a technician to complete each task individually. I also told her that doesn't reflect what she is actually being charged because there are discounts worked into a line item where multiple tasks are being completed. Ms. [Member Name Removed]turned in the itemized list of charges rather than the true estimate to her attorney. This made it seem like BAH was charging more than the actual charge. Ms. [Member Name Removed]knew that the itemized list had no bearing on the actual charges on her account. Ms. [Member Name Removed]has shown bad faith through out this project and is now seeking to damage the reputation of all involved in this project. We have attempted to remedy the work at Ms. Braswell's home on multiple attempts, however when she hired an attorney we had no choice but to remove ourselves from the project. We wish her luck with the remainder of her home renovation project."

"We do apologize and did apologize to this client via phone for the inconvenience of the necessity to reschedule their service date. Communication was out of our normal protocol for this reschedule as we were faced with a mid-week holiday on which our business was closed. We do everything we can to honor agreed to services dates, however, on occasion we are forced to push start dates for new service in order to fulfill our obligations to a client who's work is in progress. We are grateful for the previous business with the Clarks and are sorry we could not accommodate them with this service request."

"Thank you for your review, we really appreciate the feedback. It is our pleasure working with you, please let us know if we can do anything else for you in the future."

"This review is not in line with our account of the execution of this client's project and the complications that transpired. We are working to come to a resolution to the concerns addressed by Ms. [Member Name Removed] and will update this post once that resolution has been met."

"Thank you for your review, we really appreciate the feedback. It is our pleasure working with you, please let us know if we can do anything else for you in the future."

"Thank you for your review, we really appreciate the feedback. It is our pleasure working with you, please let us know if we can do anything else for you in the future."

"Thank you for your review, we really appreciate the feedback. It is our pleasure working with you, please let us know if we can do anything else for you in the future."