Bam Bam Renovation and Repair

"Hello (member name removed) , I am glad to finally hear something from you. I am just disappointed that it was through a "B" rating through Angie's list that I heard. I went back through and reviewed all the interactions that we had and I notated 2 visits to your home, at least 8 emails of correspondence, and at least 2 sets of Architectural Drawings (Value over $650) completed and given to you. I even recall, and reread our discussion about your commitment from you guys. If I were to work in some changes on the design and would meet with you that second time, you verbally committed to use my services. I am sorry if you feel I didn't lay out the materials and labor costs for you. When I looked through everything, I did not see that you were concerned about the separated costs of materials and labor. I did see that you asked about style and design to which I responded. To disclose all material costs would be very difficult and rarely happens because in my past experiences, when I have done that for customers, they have a majority of tools to complete the project. With all that information, a customer can just make some phone calls to individual contractors and do it themselves. I am sorry I do not see where I failed to provide the info you needed. Based of what you said about me making these changes, that is what initiated our second meeting and you guys were going to use my company to do the renovation. I also recall seeing you in Austin months afterwards and you stated you would get back to me so we could move to the next step. I am feeling very disappointed and my services used without any compensation or truthful commitment. I would at least be satisfied for the correct rating of at minimum an "A" and I will just have to move on with disappointment. I feel and can prove that I have more than earned that. Thank you,"

"[removed members names] are Awesome customers and their Bathroom is getting close to be finished. It will be beautiful and I can't wait. Thanks"

"Hello [member name removed], I do apologize if I dropped the ball in the communication. I don't recall receiving any emails from you. I am not sure what email you responded to but I had changed emails as my company was growing because I made some changes to service my customers better. I recall you speaking with you and as you are correct, I am easy going. I also recall both of us discussing family because I feel my business is personal especially if I am going to be in a customer's home impeding on their personal space. I also recall giving you a basic cost and asked if that was in your budget. You expressed that you were looking at three estimates and I recall you and your husband would let me know if my verbal cost was in your budget. I hope that you can empathize with me why I give a verbal estimate and get to know the customer, especially to a customer who is using multiple contractors' time to get numbers. I do this because we as contractors have people ask us for numbers and then don't use us. I spend 2 -3 hours just to go look at the job and then, a project your size could take up to 16 hours of time building a cost for your project. I felt that when I gave you the general verbal cost, if you wanted to use my company then you would have called me or emailed me. You stated that you did follow up and this is why I apologize if I missed something during email transition or for whatever happened. I also would like to do the work for you so if you are still seeking a contractor then it would be my privilege to work through this project with you. If not then I wish you the best in the future endeavors in your home renovation and I am here to answer any questions you may have. I also ask a favor which I believe to be only fair and that is to reconsider your grade on my review. Thank you and God Bless!"

"I want to first apologize if you feel I or my company failed to maintain a professional standard in the estimating process. I wanted to let you know that I did go back through all the emails and it appears that we both had difficult schedules to work with. I feel that the rating you issued was unfair. I even broke one of my company policies and meet with just your husband. It has been a rule for my company not to do this because so much is left out in an estimate that we invest between 8 to 24 hours completing. I really appreciate how welcoming and kind both your husband and son were. I even walked the whole house to see the total project you are looking to complete in your home. I would also like to apologize if I did miss some emails at the end because we had been going back and forth from January til the end of June. During that time, I had changed my business emails and from looking the emails, you were using the Angie's list email and a personal email I do not use for business anymore. I would be willing to meet with you and your husband. I am sure that you will happy when we get over our busy schedules and the estimating process. Please understand I try to work with every customer and it sometimes get very difficult with customers such as yourself with very busy schedules. I can give you referrals beyond referrals that will support my work ethics and discipline with the projects. I hope that you will reconsider working with us and if you already have another contractor then I hope that you are successful in your future endeavors. I also would like for you to consider why I responded to this review. I really would like for you to reconsider the grade you gave us in your review. Thank you and God Bless. ([email protected])"

"I want to say thank you for the comments from the customer. The design is beautiful and it would be amazing and a blessing if we can finish this out to the finish product. Then we can take a picture of the new space and compare it to the rendering. Thank you {Member name removed} for being so wonderful to work with already!"